Undeletable 8.63GB cache emerges in latest Windows 11 24H2 update — checkpoint updates were the culprit, and Microsoft is working on a fix
Microsoft is aware of the issue and promises to release a patch.
The latest Windows 11 24H2 update has deployed globally, and users have noticed one peculiar problem: It creates an 8.63GB update cache file that cannot be deleted using any conventional method. The issue is widespread, as it seems to have affected those who have upgraded to the latest version.
Many users who upgraded to the new Windows 11 version noticed an update cleanup file that couldn't be deleted manually in its software distribution folder or using Desk Cleanup or storage settings. Attempting to delete the cache after deleting the 'Windows.old' folder yielded no progress. Many users have complained about this issue, which likely affects all Windows 11 users who upgrade to the 24H2 version. Running 'SFC Scannow' made no difference to the cache. Irrespective of users, the Disk Cleanup shows the file size as 8.63GB.
As one would expect, the influx of this specific complaint caught Microsoft's attention, and it announced that it would be releasing a fix in an upcoming update. It is also contrary to what the Disk Cleanup is detecting; it's likely due to the bug and not occupying 8.63GB of storage space. It's unclear which update file creates this issue, but It is best not to attempt to alter any files as it might affect the entire update file and possibly the operating system itself. Generally, Microsoft is prompt with such peculiar or severe issues.
Microsoft explained that the cache was created by the 'checkpoint update,' which is Microsoft's method of downloading missing and smaller patches and updates every month, unlike service packs. Windows 11 24H2 is packed with that feature, but as a result, it created this undeletable file size on every upgraded PC.
Usually, this cache is temporary and eventually gets purged by the Windows Cleanup process. Since Microsoft is now aware of the problem, an update to fix it should be inevitable, and therefore, the non-deletion issue would likely be resolved soon.
Stay On the Cutting Edge: Get the Tom's Hardware Newsletter
Get Tom's Hardware's best news and in-depth reviews, straight to your inbox.
Roshan Ashraf Shaikh has been in the Indian PC hardware community since the early 2000s and has been building PCs, contributing to many Indian tech forums, & blogs. He operated Hardware BBQ for 11 years and wrote news for eTeknix & TweakTown before joining Tom's Hardware team. Besides tech, he is interested in fighting games, movies, anime, and mechanical watches.
Microsoft allows Windows 11 to be installed on older, unsupported hardware but specifically nixes official support — minimum requirements for full compatibility remain unchanged
Windows 11 for Arm can run natively on specific Android smartphones — the test device heats up very fast, and battery life substantially decreases
-
JamesJones44 We should start tracking which updates do and don't cause widespread issues. Seems like it would be more causing issue than not these days.Reply -
dwd999 Please define "cannot be deleted using any conventional method". Does that mean that if you boot a usb Linux Live distro you cannot delete it? And what happens if you do delete it that way? If nothing happens I have no problem deleting it, along with the Recycle Bin and System Volume Information folders before I perform my weekly Macrium backups.Reply -
Alvar "Miles" Udell A dollar says the update to fix this issue with the upgrade will require an update to fix something it breaks.Reply -
TheOtherOne Someone at Micro$oft is probably getting fire for this oopsie.Reply
It most likely was suppose to be their "hidden" spyware crap NEVER to be found by average Joe and Jane. -
yahrightthere Windows Security updates only, feature updates at least 2-4 weeks down the road once there are flushed out.Reply -
waltc3 Thanks for writing this up. It's still true for 26100.2152, the latest Insider's 24H2 build. I hadn't looked at disk cleanup in far too long, so it was nice and gained me an extra 2GBs of C:\ free space (for 114GBs free total.) It's amusing when I think of all the hundreds of GBs of installed games in my system that I haven't run in months, but I balk at 8.63 GBs in a C:\ cache...;) I guess it's the fact that I can't take it off that bothers me!Reply