Windows seemingly lost 400 million users in the past three years — official Microsoft statements show hints of a shrinking user base

Microsoft
(Image credit: Microsoft)

Microsoft EVP Yusuf Mehdi said in a blog post last week that Windows powers over a billion active devices globally. This might sound like a healthy number, but according to ZDNET, the Microsoft annual report for 2022 said that more than 1.4 billion devices were running Windows 10 or 11. Given that these documents contain material information and have allegedly been pored over by the tech giant’s lawyers, we can safely assume that Windows’ user base has been quietly shrinking in the past three years, shedding around 400 million users.

This is probably why Microsoft has been aggressively pushing users to upgrade to Windows 11 after the previous version of the OS loses support — so that its users would install the latest version of Windows on their current system (or get a new PC if their system is incapable of running the latest version). Although macOS is a threat to Windows, especially with the launch of Apple Silicon, we cannot say that those 400 million users all went and bought a MacBook. That’s because, as far back as 2023, Mac sales have also been dropping, with Statista reporting the computer line, once holding more than 85% of the company revenue, now making up just 7.7%.

Smartphones and tablets do enough, for some

Instead, people are slowly ditching their computers for smartphones and tablets, especially as they’ve become more powerful than ever. The only remaining major consumer markets for Windows PCs are gamers and specialized professionals who rely on software that only runs on Windows, ZDNET observed back in 2019. While the pandemic caused a three-year blip in PC sales, it seems that this trend has continued.

The looming Windows 10 end-of-support date will likely cause a jump in corporate sales, especially as companies rely on current software to help secure their systems. However, this is not a sure thing with consumers. After all, their Windows 10 PC will still work perfectly well, even if they’re not getting updates — they might be a bit more vulnerable to threats, but it seems that the average person does not care about that.

Those who are getting a replacement also have attractive alternatives: if you have a budget of around $800 to $1,000, the Apple Silicon MacBook Air is a tempting offer, especially with its amazing battery life. On the other hand, if money is a bit tight, but you still want something decent and new, there are a ton of Chromebook options out there. And with many schools using this system, students — who will eventually become adults and buy their own computers — are so used to them that they might just choose Google over Microsoft when they need a computer.

Alternative operating systems weren’t a major threat in the past, as the ubiquity of the Microsoft Office suite, various software that is only available for Windows, and the cheaper price of PCs over Macs meant that they were the best options for those who simply needed a computer for basic tasks. But with the prevalence of Google Docs (which is free, by the way) and web-based apps, it seems that many no longer find a reason to choose Microsoft.

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TOPICS
Jowi Morales
Contributing Writer

Jowi Morales is a tech enthusiast with years of experience working in the industry. He’s been writing with several tech publications since 2021, where he’s been interested in tech hardware and consumer electronics.

  • USAFRet
    And before anyone starts gloating, it is not because "Windoze sux!", but rather.....many many people are just 'phone people'.
    I know many that do not have a PC or laptop, and just do everything on their phone. iPhone or 'Droid.
    Reply
  • hotaru251
    While it is many people are phone/tablet only...that wouldnt be all of it.
    Businesses use actual machines & they are choosing basemodel Mac's now as they are better than a base model Windows machine for the price/performance.
    Also fact people who are old time windows users don't like 11 and are moving to Linux. (heck this forum literally had a article about someone doing it)

    add on the anti usermentality of MS to older system user...

    MS: "lets restrict perfectly fine machines form running WIN11, Lets make WIN11 a less intuitive version of Windows10 becasue everyone has to copy Apple, & make the OS send more and more user data to sell to others!"

    also MS: "Why are people leaving Windows!?"
    Reply
  • USAFRet
    hotaru251 said:
    While it is many people are phone/tablet only...that wouldnt be all of it.
    Businesses use actual machines & they are choosing basemodel Mac's now as they are better than a base model Windows machine for the price/performance.
    Also fact people who are old time windows users don't like 11 and are moving to Linux. (heck this forum literally had a article about someone doing it)

    add on the anti usermentality of MS to older system user...

    MS: "lets restrict perfectly fine machines form running WIN11, Lets make WIN11 a less intuitive version of Windows10 becasue everyone has to copy Apple, & make the OS send more and more user data to sell to others!"

    also MS: "Why are people leaving Windows!?"
    Apple is actually worse than MS at abandoning older hardware.
    Reply
  • Misgar
    How do they count the true number of Windows systems? It's all very well monitoring computers that go online, but what about systems that never connect to the internet? How's about installations that have never been activated? I bet they've missed quite a few systems.
    Reply
  • JeffreyP55
    Apples proprietary BS works for Apple keeping their lemmings in line. MS has tons of manufacturing companies, developers, and users to keep up with. The hard and software selection is second to none. Keep your Apple if it makes you feel all warm and fuzzy inside.
    Reply
  • ezst036
    USAFRet said:
    Apple is actually worse than MS at abandoning older hardware.
    I have an ongoing rub right now with a friend of mine. I've already had my Linux box for several years and they just bought a new Mac. I sometimes get a kick out of telling them that once Apple drops them like a bad habit and eliminates their support, my already supported computer will remain supported for the entirety of their support window and keep right on going. :nan:

    I sometimes even double down and say to them "When you buy your next mac, my support is going to outlive that one as well!" Both of them!

    Fun times watching Linux whip the pants off of both Windows and Apple. :tearsofjoy:
    Reply
  • Dr3ams
    Many businesses, government agencies and public schools here in Germany are choosing Linux. One main reason schools are choosing Linux is that a lot of the computers and servers are used hardware donations. Linux works well on older hardware and these schools don't want to use funds for software licenses when they can get an alternaive for free. Also, my daughter-in-law is a teacher at a private high school and she says many of the private schools use Apple hardware.
    Reply
  • Alvar "Miles" Udell
    There's also things like POS systems and other devices which run Windows which are being replaced with non-Windows machines or not replaced at all. Remember, the report is about devices, not users.
    Reply
  • TerryLaze
    Microsoft EVP Yusuf Mehdi said in a blog post last week that Windows powers over a billion active devices globally. This might sound like a healthy number, but according to ZDNET, the Microsoft annual report for 2022 said that more than 1.4 billion devices were running Windows 10 or 11. Given that these documents contain material information and have allegedly been pored over by the tech giant’s lawyers, we can safely assume that Windows’ user base has been quietly shrinking in the past three years, shedding around 400 million users.
    I got a crack team of the worlds best scientists together for the last 24 hours and they confidently conveyed to me that probably 1.4B is maybe more than 1B, it's just a preliminary result though, they still need a week or two to verify them for a 100% assured answer.
    Reply
  • TerryLaze
    ezst036 said:
    I have an ongoing rub right now with a friend of mine. I've already had my Linux box for several years and they just bought a new Mac. I sometimes get a kick out of telling them that once Apple drops them like a bad habit and eliminates their support, my already supported computer will remain supported for the entirety of their support window and keep right on going. :nan:

    I sometimes even double down and say to them "When you buy your next mac, my support is going to outlive that one as well!" Both of them!

    Fun times watching Linux whip the pants off of both Windows and Apple. :tearsofjoy:
    For most people it's not about the OS supporting the hardware but about the company supporting the user with issues they have, with a mac you can call apple and they will try to help you, with linux if you know you know if you don't good luck...
    Reply