Microsoft has broken Windows Hello facial recognition — it no longer works in the dark

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(Image credit: Tom's Hardware)

Windows Hello has seen a minor downgrade this week, as the service now requires the use of a color camera in tandem with IR sensors to sign users in. While the update was announced back in April, users are only now seeing the fruits of the update, with Windows Hello no longer functioning in the dark.

Facial recognition through Windows Hello has used IR sensors to save a 3D scan of a user's face, without the need for visual confirmation through a webcam, for years. This allowed users to sign in with Windows Hello Face recognition in the dark, just as Apple's Face ID sign-in works. But the new change, made in response to a "spoofing vulnerability" found in April, makes the login service both more secure and more inconvenient.

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Sunny Grimm
Contributing Writer

Sunny Grimm is a contributing writer for Tom's Hardware. He has been building and breaking computers since 2017, serving as the resident youngster at Tom's. From APUs to RGB, Sunny has a handle on all the latest tech news.

  • Alvar "Miles" Udell
    The horror of having to type 123456789!

    But really since Windows Hello allows multiple concurrent login methods (face, PIN, fingerprint, security key), use your insecure face during the day and a much more secure PIN at night.
    Reply
  • randomizer
    Do your eyes a favour and turn a light on.
    Reply
  • Notton
    Windows Hello works off of an IR camera, it doesn't need visible light to function.
    How do you screw that up?
    Reply
  • Alvar "Miles" Udell
    Notton said:
    Windows Hello works off of an IR camera, it doesn't need visible light to function.
    How do you screw that up?

    The newest revision of Windows Hello Face requires a color camera to authenticate logins in addition to the use of IR sensors
    Reply
  • Notton
    And I'm saying that's a massive screw up
    Reply
  • chemistu
    I use aTobi eye tracker for Hello, I wouldn't even have known about this change happening if it were not for Tom's. Signing in in the dark still works fine as far as I can tell, but it is good to know what the problem might be if it stops.

    Also found a good explanation of the problem on Windowsforum here
    Reply