FAQs
Does Samsung offer free shipping?
Yes, Samsung offers free shipping on most items in its online store with only a few exceptions. You can always confirm the shipping options for your purchase before checking out. You can also choose to upgrade your shipping to an expedited service for an additional fee.
Is there a Samsung student discount?
Yes, and it's not just students that can save. Any Students, military personnel, government staff, healthcare professionals, and first responders can get 30% off their Samsung orders. To take advantage of this discount on your Samsung order, you'll need to verify your status through the Samsung website with a valid work or educational email address.
Is there a Samsung trade in service?
Yes, Samsung will buy old devices from customer (Samsung or otherwise) in exchange for store credit. You can get up to $350 in store credit for selected products, which can then be redeemed against future purchases to get a discount. Samsung will buy smartphones, laptops, tablets, smartwatches & more from a wide range of popular brands, meaning you can save no matter what brands you've chosen before.
Does Samsung price match?
Yes, if you find a product at a cheaper price through another vendor but have already purchased the same item from Samsung, reach out to Samsung support and ask if the company can reimburse the difference. This is another way to take your total cost down but it definitely takes more work than other methods listed here.
Does Samsung offer a warranty for their products?
Yes, Samsung does offer a warranty on products purchased through its website. The warranty will usually vary between products. So it’s important to confirm your warranty terms with Samsung to make sure you know the extent of your coverage before you make your purchase. You can reach out to Samsung customer support directly to learn more about your warranty.
Does Samsung accept returns?
Yes, Samsung does accept returns on orders. Users can return products purchased on the web store or Shop App to Samsung. In most cases, you can submit a return request up to 15 days after the order. Some items, like vacuums, have a larger window of 30 days in which you can submit a return request. returns are free - just let their team know that you'd like to return your product and they'll send you a pre-paid returns label within 48 hours. Once you've received your pre-paid shipping label you'll then have another 15 days to print and mail your items.
How do I contact Samsung customer service?
If you want to get in touch with Samsung customer service, you'll need to head to their website and find the Contact Us page. From here, you'll be able to choose from different topics. Pick the one best suited to your query and Samsung will offer advice and any necessary contact details from here.
Hints and tips
Snap up a Samsung sale: You'll see Samsung sales running throughout the year, with events around key holidays like New Year's, Christmas, Black Friday & Cyber Monday as well as third-party events like Amazon Prime Day. These often offer huge discounts of up to 70% off across the Samsung range as well as exclusive offers on certain purchases.
Shift old tech with Samsung Trade-In: Got old devices you no longer use? Hand them over through the Samsung Trade-In scheme to net up to $200 in store credit. You can trade in all kinds of devices, from smartphones & tablets to wearables & laptops.
Buy refurbished devices: Samsung also offers a selection of refurbished devices at discounted prices through its website. This hardware isn't new but has been repaired to bring it as close to new condition as possible, then tested to meet certain standards. Samsung often sells refurbished devices at up to 30% off and includes 1-year warranties as a minimum.
Take advantage of Samsung Rewards: When you sign up for the Samsung web store or Shop App, your account will begin to accumulate Samsung Rewards points when you buy eligible products. Points can take up to 30 days to appear on your account and can be redeemed at a later date on future purchases and you can earn up to 2% back in Rewards depending on your purchase.
Refer a friend to Samsung: When you refer a friend to Samsung, they'll get 5% off their purchase and you'll receive up to $1,000 in Samsung rewards, making it well worth spreading the word.
Catch a cashback deal: You'll occasionally see cashback deals on certain Samsung products that can net you up to $200 back in store credit when you buy those products. These are especially handy for regular shoppers who like to buy new devices.
How to use Samsung promo codes
1. Select the Samsung promo code you want to use and click "Get Code".
2. Copy this code for later, then heads over to the Samsung website to start shopping.
3. Add the items you want to purchase to your Samsung cart.
4. When you have everything, open the cart and proceed to the checkout screen as if you were ready to complete your order.
5. Look for the section titled “Enter Promo/Referral Code(s) Here” under the “Order Summary” heading.
6. Enter the promo code or coupon you want to use and click “Apply” to redeem the coupon.
7. Your basket value will be lowered to reflect your discount. Proceed through the checkout as normal to complete your order.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
