Vista Following the Footsteps of Windows ME

Do you remember Windows ME? If not, maybe it is because you skipped it all together or that the experience was bad enough that you choose not to remember.

It appears that Windows Vista is following in the footsteps of Windows ME closely. Not many people like it, including Microsoft.

Some key indicators are out there. Microsoft Chairman Bill Gates has mentioned in more than one public speech that sometime in the next year or so, they plan on releasing a new version of Windows. It now appears that the development of Windows 7 has been moved into the fast lane and that Windows 7 alpha will also be presented to developers this October.

Microsoft is extending the sales of Windows XP again, until July 31, 2009. Windows XP will not be available directly to the end-user, but it will be available to Original Equipment Manufacturers (OEM) and other system builders. One of the biggest key indicators that follows suit with this is that it is becoming more common to see computers packaged with Vista coming with “downgrade rights.” Dell for example, shortly after the launch of Vista, consumers no longer had the option of purchasing home system models with XP. The option to have XP over Vista was removed entirely. Dell however kept the option available for its business customers, but slowly tapered it off. Now, slowly the downgrade option is showing up everywhere.

According to a few ex employees of Dell On Call (Technical support offered by Dell for consumers for a fee), before the mass layoffs that took place in Canada – they noted that internal statistical data showed that technical support call volume was bigger than it ever has been with Vista over any other operating system. Dell On Call’s majority call driver was Spyware and Antivirus, but Vista support calls soon became king of the hill. These sources also had mentioned that not only was Vista crammed down the throats of consumers, but it was also crammed down the throats of technical support agents. “Nobody knew what was going on, nobody had proper training, resolve rates for technical support calls were in the toilet and the customers were increasingly becoming unhappy, requesting that they downgrade back to Windows XP

A lot of people swear by Windows XP Service Pack 3, claiming that it is the most stable operating system ever. Business customers have yet to make the move from XP Pro to Vista Business – although this has a lot to do with volume license refreshing – businesses are not ready to shove a new operating system down employee throats, provide the training, and provide upgraded hardware to go with it.

Quoting another source that provides internal technical support for Canada’s largest telecommunications provider, Telus – “It just wasn’t the right time to release a new operating system, nobody required it, nobody needed it. What we have right now (XP) is more than enough. People know how to use it, people know how to support it. The expense of migrating from something tried and true to the unknown with a large price tag is essentially a bad business move.

The indications are wide-spread, looking a bit like the Windows ME scenario all over again. Very few people have moved to the Vista platform, as most people are sticking with Windows XP for now and riding it out. On an another note – ever since the launch of Vista, OS X users have increased a notable amount – which is a whole other story.

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  • Anonymous
    Tied of reading this kind of stupid artical over and over again. The quote of Telus is stupid too. People in the industry that knows Telus knows it cannot really support anyone. How many times it needed to call the actual vendor in just to resolve some basic installtion problem?
  • GoodBytes
    I have to disagree here.
    The idea of Vista was a new core, not features. Because it has a new core, some bugs that were fixed in XP appeared again. But that is just minor. The problem is the same as when Windows 2000 came around. It was quickly replace with XP, because Windows 2000, no only was supposed to be the OS for both Home and Business (and not Win9x for Home, and NT for business), due to a lack of drivers, and high requirements of hardware power, only time could have made that OS work. So Windows 2000 was repackage with XP with a skin and a few tweaks.

    I expect the same with Windows 7. As it was said to be released by default for 64-bit CPU's, already it using the good version of Vista to start with (if you know what I mean), and will certainly contain UI improvements, consistency between applications, usual bug/security fix. But pretty much all will be same. But 3 year later after... this makes 3 year old computer become 6 year old computer for a business, meaning it is worth changing all of them. So they will all be already 64-bit, all have at least 2GB of RAM and have a GPU that can render something. So Windows 7 would work. What I am saying is if Vista was released in 2009, it would have received with open arms. For a company, most employees don't need dual cores CPU's of even 1GB of RAM, as they just use Word, and Vista lack of new features doens't impress companies to justify the replacement of just 3 year old machines. So nothing is done, everyone stays with XP.

    As for the complains on Dell. There is no definition of the complains. it could be a simple "I can't uninstall this program because I can't find Add/remove program item in the control panel" type of problems, which should be ignored. And you have real problems. Also, lack of drivers for Vista by wonderful hardware manufacture that crapped on their users. Right nVidia, ATI, Creative, HP, and more? Right. Which made Vista have a very bad reputation (unless you decided to buy the mentioned companies latest and greatest hardware with your Vista, or smart enough to know it is nor Microsoft fault.)
  • dechy
    You might be tired of seeing these types of articles, but we still have to clobber M$ for releasing such bloatware until they understand... and they sorta have with Windows 7 fast tracked a bit sooner than expected.

    I work for a federal department of 28000 users with over 40000 desktops/laptops. We've watched people anylyze Vista in other departments/big corps, and they all come to the same conclusions; zero value for upgrade. Then we did our own internal analysis, and it didn't matter what angle we looked at it, Vista is completely useless compared to XP. SP1 brought Vista to a very solid level, but still no reason to upgrade to it... even if it was just the new file system, or some new virtualization support, or whatever... but nothing. Just an OS that does the SAME thing as XP, but munching on about 2-3x more resources.

    Unacceptable. If it needed that much horsepower but brought in a slew of new & good/interesting features, then it's something...

    Vista SP1 a good OS with good hardware? Yes. Vista good OS with lost of good & more advanced features over it's predecessor? No.

    Sending people on training & upgrading a huge amount of PCs for what? Yeah, that's what 90% of big corps went through and ended up with. Not gonna happen.

    Been using Vista 64 SP1 with 8GB RAM & OC'ed C2D @ home since SP1 was released, and it's been running better than my XP64 SP2... so no complaints. ME? I destroyed the day after giving it a chance... Vista is no ME, but it's going to be remembered as such by the masses.

    WTB new file system, new virtualization support, less bloat & improved security (not that #$^#$%#@ UAC) in W7. But new file system is already not supposed to be in W7... so my guess is, M$ is going to shoot itself in the foot, again.