Asus PCs Found to Be More Reliable Than Macs

As faithful Tom's Hardware readers, we're certain that you're able to handle most casual computer problems. Those who need help with their personal computers, however, seem to have a fewest issues with Asus PCs.

According to Rescuecom's Computer Reliability Report, Asus took the title of having the most reliable computers for the second time in a row for the firm's studies. Asus scored better numbers than Apple, IBM/Lenovo, Toshiba and HP/Compaq, in that order.

Asus took top marks earlier this year year but Rescuecom was unsure if its reliability statistics were accurate due to inflated shipment number thanks to the rising popularity of Eee PC netbooks.

David A. Milman, Rescuecom's founder and CEO, explained "Because Asus just introduced the newest version of the Eee laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air. However, a good eight months later, we're still receiving the fewest calls for computer repair and support with Asus, while their market share is increasing, adding the Eee desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability."

The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls Rescuecom handles relative to that company's computers. The following data was used to calculate reliability scores for the Computer Reliability Report, 2Q 2009.

Of course, these scores only account for the number of tech support calls relative to new computers shipped during that particular period. The numbers may not account for problems dealing with those specific, newly purchased machines, or users who opt for company provided tech support, such as Applecare. Of course, the more you ship, the more potential problems there will be--just look at HP.

Marcus Yam
Marcus Yam served as Tom's Hardware News Director during 2008-2014. He entered tech media in the late 90s and fondly remembers the days when an overclocked Celeron 300A and Voodoo2 SLI comprised a gaming rig with the ultimate street cred.
  • StupidRabbit
    Asus PCs Found to More Reliable Than Macs

    Found to Be More Reliable.. i guess
  • MGDJoker
    As a Former Asus reseller.I can say they have consistently made the best hardware for computers for years. Aside for the dumpy website they are always number 1 on my list when it comes to quality.
  • fogartini
  • tenor77
    StupidRabbitFound to Be More Reliable.. i guess
    What's not reliable? The grammar checking.

    You know that something like 80% or more of returned electronics aren't defective?
  • timber_100
    Apple's score is probably unrealistically low since, as the article notes, AppleCare (and the "genius" bar) handle a lot of Apple problems. This likely means that Asus (and the other brands) are much better relative to Apple than they appear.
  • mcnuggetofdeath
    Good Mobo's, Good monitors, and ive never had an issue with my EEE pc.
  • Regulas
    They got lucky for one reporting period. ASUS makes crappy motherboards, Gigabyte is much better.
  • matt87_50
    with asus, you have always paid a bit more for good build quality, this was always the way In the mobo arena anyway.

    (tho, these days I find gigabyte is probably more reliable, based simply on the fact that I have had 2 asus mobos die, while the $40 gigabyte one in my 24/7 server is still going strong. mobo reliability is important to me cause Ive had more mobos die on me than hard drives! only thing more fail prone is the PSUs (which may be breaking the mobos) )
  • one-shot
  • thiswillkillthat
    I'm not entirely surprised. Asus has been making all around good stuff for years. I have an ASUS laptop I bought almost six years ago, and it's only twice given me significant problems. I've had to send a second-gen MacBook in for service twice in three years. The MacBook receives considerably more abuse, but it is what it is.

    And therein lies the rub.

    It won't break often, but good luck when it does.