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Private Internet Access VPN Service Review

Private Internet Access Review And Reader Ratings

We asked readers to rate and provide commentary on 30 VPN services. PIA received, by far, the most reader ratings (170) from the Tom's Hardware audience. Its overall average rating was 4.39, which put it in second place. Given its popularity among our readers, and the fact that it scored less than .2 lower than TorGuard, it's probably a pretty good choice. In fact, the best choice.

Because we had so much reader feedback, however, we took careful pains to select the commentary that we deemed most helpful (see bottom of page). Readers really offered some good insights and some cautions. Verbatim reader ratings and comments appear at the bottom of this page.

Overall readers seemed to collectively think PIA was easy to use, had phenomenal speed, and a good price. Many readers commented on the breadth of client support, and the company's stance on privacy. On the down side, many readers commented on connectivity issues -- that it sometimes failed to connect, that it doesn't connect on reboot, that it randomly disconnects (and ungracefully at that). Also there were a few pleas for more countries supported, a complaint we didn't hear about the other services.

  • xstrike9999
    Review VPN Unlimited please!
    Reply
  • Marko Milic
    PIA gets good once setup. The default settings caused me slow speeds.
    Reply
  • dbaps22
    Being a Verizon Fios customer, over the last six - nine months I have noticed, at times,significant drops in bandwidth. It got so bad that I started testing privateinternetaccess on and off. The results are laughable. Im paying for160Kbps up and down. Now if I look at those speedtests Verizon gives you, that I am getting what I paid for...But I did large download and upload file transfers and the speed would drop down to 5 or 10 Kbps. I'm not joking either. I wrote two letters to the FCC. The first was about VerizonWireless capping my unlimited monthly service. The second was about this with Fios. We pay a lot of money for Fios.

    This doesn't happen all the time. It's in the evenings as you would expect. I will run 5-10 tests in a row and they are all the same, appearing to be throttled. I'm not changing anything except turning on and off the VPN connection.
    Reply
  • greenmr
    One more comment. PIA allows payment by gift card for improved anonymity, but only US gift cards work. Apparently SOME foreign gift cards will work if they are issued by a US-based company, but the only way to find out if a foreign card works is to buy it and try to use it for payment to PIA. If it doesn't work you are SOL. Also note that due to transaction costs, using a gift card for payment means your subscription will cost extra.
    Reply
  • greenmr
    I've been using PIA for a couple of weeks and I am mostly pleased with it, but a few things should be noted...

    1. While PIA advertises port forwarding, you are only allowed on forwarded port, which is a problem if you like to run, say, eMule and a bittorrent client at the same time. Luckily eMule allows you to put the TCP and UDP listeners on the same port, but if you try to tell your torrent client to use the same port then eMule will be unable to get a high ID or use KAD.

    2. Even if you can get away with a single forwarded port, port forwarding with PIA is very spotty. Only some of the endpoints support it, and no matter how I try, even many of the listed ones absolutely refuse to forward for me. I find myself always using one Canadian endpoint that has a higher success rate, but even then I often have to reconnect three or four times before PIA forwards a port for me. PIA support told me to turn off forwarding and connect to a different endpoint, then disconnect again, turn on forwarding, then reconnect to the desired endpoint. This does improve chances of getting a forwarded port, but it is cumbersome, to say the least. I have read other users reporting that the list of forwarding endpoints is not up to date, and that in fact some of the other endpoints support it, while some of the listed ones actually don't.

    3. If, like me, you do your torrenting in a VM to protect your main files against malicious sites, you should know that PIA does not provide support for its service when used in a VM.

    4. I am unable to use the highest encryption level for authentication with PIA, I am forced to use SHA1 for authentication and AES-128 for data encryption. PIS support told me that some older processors are unable to manage higher encryption levels, but I'm running a quad-core i7 Haswell. On hearing this PIA support fell back on the "Virtual machines are unsupport" argument.

    5. Connectivity sometimes just goes away with no obvious notification. My P2P clients will suddenly drop to zero throughput and web browsers are then unable to resolve DNS or transfer any packets. The PIA icon in the taskbar will still be reporting a good connection, but the only solution is to disconnect and reconnect again.

    YMMV
    Reply
  • Jetpil0t
    As other users have reported, the client is a major problem for PIA. Often the client will reduce your throughput to nothing, despite being connected, requiring a service/client restart as the application or Virtual Adapter has clearly failed. The client will also push extreme resource utilization and present with poor performance before failing to work at all, requiring a system restart in some cases. Very annoying.

    I also find in Windows 7 and 8 the client is really unreliable, especially if you use the Kill Switch and DNS Leak protection features. When you exit the application, it will "sometimes" remove the DNS Leak protection and Kill Switch settings, often however it won't, forcing you to revert your physical adapter settings manually, a real chore if you are using a static IP. The implementation of either of these features within the PIA client is poor and I believe just forces system registry edits to do it, so if you use Tea Timer or a registry control application, these features won't work at all.

    Also the client fails to work correctly on a laptop when coming in and out of standby mode, it will attempt to reconnect on wake, but will never connect, requiring user intervention to manually reestablish connection.

    Local server performance in AU can vary wildly, especially during peak periods.

    When it works, it works great, but it's just a very unreliable application if you wish to use it consistently. If you can configure another application to manage your VPN connection, I would recommend that.

    The OSX client appears to significantly more stable.
    Reply