Apple Forced to Change Warranty Policies for New Laws

Apple often stamps a "one year limited warranty" label on its products. As a significant number of people have some sort of dent, scratch, or malfunction, phone manufactures usually lose great amounts of money in replacing products with a two year warranty. However, Apple lost €900,000 at once last year after a non-compliance complaint was filed by the Italians, stating that Apple did not adhere to the European Union's mandated two year warranty term. Drawn in by financially wounded multinationals, other EU countries are now plotting their attacks.


Apple is currently in the process of revising its policies in France, Germany, and Belgium, stating that customers are entitled to replacements and manufacturing repairs for the entire two years instead of one. While the biggest economies in Europe are forcing Apple into compliance with their consumer protection laws, we have yet to hear Spain, the United Kingdom, or the Netherlands push for change, as Apple products are still labelled in those regions as having only one year warranties. Do you think these changes will chain react to the United States and pressure Apple to forget about one year warranties, or will the government be hesitant to force such a change on one of the biggest electronics companies in the country?

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  • vmem
    wow, where's that policy in the US? I wouldn't mind a slightly higher price premium if there is such a mandate.
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  • spectrewind
    The U.S. NEEDS something like this. I see a lot of new electronics warrantied for 90-days, making 1-yr seem great by comparison. 2-yrs would be greatly welcome, especially with all the lead-free BGA soldering jobs that like to break in consumer electronics when you add head/cooling.
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  • RealityClash
    Here in New Zealand, warranties don't mean jack if you know your basic consumer rights.
    Even if a product is out of warranty it's still required to last what the consumer would expect to be a "reasonable amount of time". If you bring this up with retailers when a product is out of warranty they will in most cases repair/ replace it as if eventually the customer takes them to the disputes tribunal, they know that in most cases they will lose.

    Not as simple as just having a longer warranty, sure, but I've had out of warranty products replaced on the spot when I've brought this up before so it does work.
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