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HP Crushes Dell, Acer in Q4 2010 PC Shipments

By - Source: Tom's Hardware US | B 13 comments

Hewlett-Packard showed strong PC sales in the final quarter of last year and was able to beat its rivals. Dell remained in the second spot and increased its lead over Acer.

HP sold 18.0 million units, up from 15.9 million PCs in the third quarter, IHS iSuppli said. Dell's shipments were flat at 11.3 million units, while Acer dropped from 11.0 million to 9.5 million PCs. For the entire year, HP sold 64.8 million computers, followed by Dell with 43.8 million and Acer with 41.5 million.  

"A little more than one year after a prolonged decline in shipments caused Dell to lose its customary second-place ranking to rival Acer, Dell now seems to have regained a firm hold on the No. 2 rank," said Matthew Wilkins, principal analyst, compute platforms, for IHS.

"Acer in the third quarter of 2009 had surged to the No. 2 spot on the strength of its strong sales of netbook PCs to consumers and a generally buoyant consumer market. However, with momentum for consumer PCs waning and in light of growing competition from media tablets, Acer’s gains have been reversed."

Overall PC sales were 93.1 million in the fourth quarter of last year, up 5.7% from 88.1 million in the third quarter and a 4.7% improvement from 88.9 million PCs in Q4 2009. iSuppli expects the PC market to break the 100 million mark per quarter soon. It is interesting to note that it was the desktop market that drove PC sales in the fourth quarter and not the notebook.

"Desktop sales in the fourth quarter were buoyed by strong corporate demand," Wilkins said.

"The corporate PC segment continues to outperform the consumer market as companies replace systems with newer, faster, more efficient computers."

Total sales for the year were 345.4 million units, up 14.2% from 302.4 million in 2009, Wilkins said.

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  • 1 Hide
    flybri , March 11, 2011 1:59 AM
    Not surprising since Dell absolutely SUCKS. I never had such a horrible customer service experience with any company as I did with Dell, and as such will never purchase another one of their products as long as I live. Dell even had numerous times to make things right, but refused. I can say with certainty that on the whole, Dell doesn't really care about its customers at all.
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    Anonymous , March 11, 2011 2:56 AM
    That's odd because I feel the same way about HP. Customer service sems designed to rn you in circles for a bit. And they are never quick to solve, long hold times, etc. No matter if personal or enterprise support. Dell has been much better, I have experience with both and will never go back to HP again.
  • 0 Hide
    blakeniel , March 11, 2011 3:45 AM
    Sorry to hear your experience with Dell flybri, but for us Dell has been awesome for years. My five years old Dell laptop still works really great with both Ubuntu and Windows 7 which I use for testing purposes. I guess people start liking HP again. Yeah go HP!!!
  • 0 Hide
    flybri , March 11, 2011 4:02 AM
    Thanks blakeniel, it was a pretty horrible experience, and Dell was decent up until that incident. HP-Poo, I know you had a bad experience with HP, but from your brief description it doesn't seem as bad as the experience I had with Dell. You had what I call "typical" bad support, which sucks, but it's not like what I had to go through. My situation with Dell has lasted one and a half years -- I was denied warranty coverage for a laptop still under warranty, and then was then trying to be sold an "extended warranty" by the rep so that they could fix it. I spoke with many departments, dealt with the Better Business Bureau, eventually having to sue them in small claims court. At every point during the whole fiasco, even including after I filed the claim in small claims court, they refused to do the fair thing. I even bought a Dell desktop for my mother during all of this, thinking they would finally do the right thing.

    Now, not only did they lose thousands of dollars of future business from me, but also the company I work for, as I'll be the primary person to do the tech ordering, in addition to all of my friends and family that come to me for suggestions on tech, since I'm a big technophile and am always in the know when it comes to computers and electronics.
  • 0 Hide
    virtualban , March 11, 2011 5:31 AM
    HP-PooCustomer service seems designed to run you in circles for a bit.


    http://theoatmeal.com/comics/customer_service

    ^^ it's amazing how being on commission affects someone's attitude
  • 0 Hide
    Anonymous , March 11, 2011 6:23 AM
    HPs are AWFUL. I know so many people whose HP laptops just all of a sudden don't turn on due to motherboard failure. In fact, a friend of mine had it happen last week. At the same time, I have owned numerous Dell laptops and have never had trouble like that. Like Mr T, I pity the fool who buys and HP laptop.
  • 0 Hide
    virtualban , March 11, 2011 8:28 AM
    ^^ My personal experience too between HP and Dell, but on desktops. Everything else worked fine, except the motherboard. 15% of the desktops at my workplace are HP, the rest are Dell, zero times happened something with Dell desktops, 2 times happened with the HP.
  • 0 Hide
    Anonymous , March 11, 2011 1:45 PM
    I have an HP that's 7 years old and still can play WoW. Also have a Dell just as old that runs great. Hell, I have an Emachine from about 5 years ago that runs fine. But then again, I know how maintain my hardware.
  • 0 Hide
    verbalizer , March 11, 2011 2:53 PM
    Quote:
    I have an HP that's 7 years old and still can play WoW. Also have a Dell just as old that runs great. Hell, I have an Emachine from about 5 years ago that runs fine. But then again, I know how maintain my hardware.

    ^+1..
  • 0 Hide
    SteelCity1981 , March 11, 2011 5:46 PM
    I have never had an issue with HP pc's. Now, their all in one printers on the other hand well that's a whole other story.
  • 0 Hide
    TeraMedia , March 11, 2011 5:57 PM
    Our house has 2 Dells and an HP, from 2001, 2003 and 2007 respectively. Both Dells are still going strong. The first was dropped (about 2 feet), disassembled, un-bent, and reassembled. The second arrived with a faulty LVDS (LCD signal) connection, which Dell promptly fixed after I dealt with their customer support desk and described how very modest pressure on the corner of the screen bezel would cause the entire image to radically change colors. I have nothing to complain about w.r.t. Dell customer service and product support, except that they won't release drivers for newer operating systems (Vista, never mind 7) even though they could. But both laptops are old enough that manuf. quality may be different now.

    The HP suffered the NV chipset defect - as, I suspect, do some of the computers mentioned by @windowsmelover above. I knew about the defect before it manifested on that laptop, though, so when it did begin to fail I was able to contact HP support, describe the problems, describe how they were similar to the symptoms caused by the chipset defect, and they promptly offered to repair the laptop and ship both ways at no charge. This, even though the laptop was out of warranty by 6 months. I can't find any fault at all with HP for that. After all, there was no way for them to know in advance that NV had screwed up its chipset manufacturing in a way that would only manifest after a substantial period of time.

    To the posters above with faulty HPs, if your equipment suffered the same type of failure and you were treated differently, then I can sympathize with you and would agree that HP owes you a better experience. But I personally cannot find anything wrong with what they did for me.

    Windows smart phones are a different story. I had an HP iPAQ 6945. HP barely offered ANY updates on the firmware / software for the phone. And because of a cumulative hanging problem, I had to reboot the thing about once every few days. It seemed that a defect in the installed Outlook software would cause the thing to run out of memory, but HP didn't offer any Outlook updates even though other phone vendors offered updates to their entire platforms (both O/S and apps).
  • 0 Hide
    iam2thecrowe , March 11, 2011 7:56 PM
    this does not surprise me. their reliability is superior to dell or acer, and big businesses know this.
  • 0 Hide
    verbalizer , March 13, 2011 1:52 PM
    Dell still runs the Business market as in product usage (hardware) not quite sure about reliability or superiority like - iam2thecrowe speaks of.
    I do not really see how that's possible if Dell is #1 in business...?
    Remember way back in the days when IBM was king.? LOL