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Sony Resetting PSN/SEN Passwords After "Irregular Activity"

By - Source: The Verge | B 11 comments

Sony doesn't really explain the irregular activity.

In response to detecting "irregular activity," Sony has reportedly reset the passwords for some PlayStation Network and Sony Entertainment Network accounts. For those affected, the company is sending out emails, which were reportedly received by two account holders at The Verge.

"The Sony Entertainment Network team routinely monitors for any irregular activity, and if such activity is detected, we may sometimes reset passwords of affected accounts to protect consumers and their account information," the email begins. "Your account password was recently reset as part of this process and you will need to create a new password the next time you access your account using the ‘Forgot Your Password’ option on the Sign in screen."

"We encourage you to create a complex unique password that you have not used before or isn't the same password as those associated with other online services," the email continues. "As always, we also encourage you to keep a close eye on your account for any unusual activity including emails about transactions you did not perform. Please click here if you need help in changing your password, or to contact us for additional assistance."

"Also, remember that Sony will never ask you for your password or any personal or account information in an email," the email concludes. "Please use caution if you receive any emails or phone calls from anyone asking for personal information or directing you to a website where you are asked to provide personal information."

Sony doesn't go into specifics about the "irregular activity," but the company is understandably cautious given all the recent press about the NSA and the April 2011 PSN hack that left the network down for weeks. There's also no indication of how many people were affected by the "irregularity." However, the Verge lists two factors that may have pushed Sony to reset passwords: the recent Adobe hack that affected millions of customer accounts, and another incident that forced Facebook Twitter and other services to reset passwords after a hacker ran off with 2 million passwords.

"We routinely monitor for irregular activity, and if such activity is detected, we may sometimes reset passwords of affected [Sony Entertainment Network] accounts to protect consumers and their account information," a Sony representative told Polygon.

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  • 2 Hide
    rantoc , December 7, 2013 2:18 AM
    Another day, another cloud disaster....
  • -1 Hide
    ahnilated , December 7, 2013 10:43 AM
    I am sure glad I closed all my Sony accounts. They seem unable to keep thier users information safe.
  • 3 Hide
    hasten , December 7, 2013 11:14 AM
    I see no problem with this. Just a layer of protection. We have been doing basically the same thing with plastic cards for many years in the Financial Services. Irregular activity puts a card in a temporary black status (or perm block depending on the scenario) and the user must "reset" the status.
  • 1 Hide
    GameLifter , December 7, 2013 6:14 PM
    I read this after my account was hacked today. Lovely!
  • 2 Hide
    GameLifter , December 7, 2013 6:15 PM
    I read this after my account was hacked today. Lovely!
  • 0 Hide
    jrharbort , December 8, 2013 2:00 AM
    *Disregard, seems users cannot delete their own comments*.
  • 1 Hide
    kai_byron , December 8, 2013 2:36 AM
    sony are absolutely terrible when it comes to acounts and password i've been tryingto reset mine for hours and I did the email clicked the link reset it but then when i go to sign in again it says NO! they are crap...
  • 0 Hide
    fearless1333 , December 8, 2013 12:55 PM
    Yeah this is just an extra layer of protection. It's nothing significant; email providers like Gmail and Outlook Mail also do something similar. If the provider detects that a user is logging in from an unusual location, it looks the account and requires a password reset. This happened to me once when I went on vacation and accessed my email from another country
  • 2 Hide
    Darkk , December 8, 2013 4:00 PM
    So glad I removed my credit card info way before their first major break-in. Haven't used the account since.
  • 0 Hide
    Adamw0611 , December 8, 2013 9:20 PM
    I woke up a couple weeks back with 150 bucks added to my wallet. Sony refunded me no problems, but I canceled the card with that account and will only use the pre-paid cards from now on.
  • 0 Hide
    ubercake , December 9, 2013 5:15 AM
    Again... Sony hacked on a large scale. Securing your account/bank information is low on their list of priorities.