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Valve on 13 Things At Which They Have Failed

By - Source: Tom's Hardware US | B 48 comments

Even the best don't always get it right on the first try.

Valve Software is among the elite in game development – and now in online PC game distribution through Steam. But no company is ever perfect, and in an interview with PC Gamer, Valve speaks of the 13 things at which it has failed.

One recent fault was the erroneous Modern Warfare 2 bans. Gabe Newell shared, "Speaking of screw-ups, banning people in Call of Duty. That was way, way bigger an issue for us than piracy… as a thing we needed to do something about. You know about that? We banned 12,000 people because there was a flaw in how we were – it was a series of events that could occur that occur far more likely in Modern Warfare 2."

While Valve has done a great job delivering value and service to its PC base, those playing on the Xbox 360 and PS3 haven't had the same level of attention. That's one thing that Valve is looking to change – especially on the PS3 side with Portal 2 next year.

Erik Johnson said, "the lack of updates on the 360 for TF2 is also a total failure."

Although Valve was aware of Microsoft's rules on how updates would work for the Xbox 360, it had hoped that things would open up to allow for a more direct way for the developer to reach gamers on Xbox Live.

Newell added, "We thought that there would be something that would emerge, because we figured it was a sort of untenable… 'Oh yeah, we understand that these are the rules now, but it’s such a train wreck that something will have to change.'

"That’s why we’re really happy with the current situation with the PS3… We’re solving it now in a way that is going to work for our customers, rather than assuming something is going to emerge later that will allow us to fix this."

Read the full Q&A session with Valve on PC Gamer.

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  • 23 Hide
    pangedit , September 12, 2010 11:28 PM
    1 valve time
    2 valve time
    3 valve time
    4 valve time
    5 valve time
    6 valve time
    7 valve time
    8 valve time
    9 valve time
    10 valve time
    11 valve time
    12 valve time
    13 valve time
    :D 
  • 19 Hide
    joytech22 , September 12, 2010 11:17 PM
    Stupid greedy Microsoft keeping it's users from experiencing freedom with their consoles.. they wont even let the damn thing have something as simple as a web browser, because sometimes turning on a console to check a web page is faster than turning on your entire computer.

    Their update policy is also dumb, only allowing games to update over XB live, and any dev's that don't like XB live just don't release updates.

    Umm.. I think his is going to get thumbs downed so much

    EDIT: Maybe not.. HAHAHA! :pt1cable: 
  • 16 Hide
    pakardbell486dx2 , September 12, 2010 11:55 PM
    Valve failed at not making a sequel to half life:o pposing forces. I would very much liked to have seen that.
Other Comments
  • 19 Hide
    joytech22 , September 12, 2010 11:17 PM
    Stupid greedy Microsoft keeping it's users from experiencing freedom with their consoles.. they wont even let the damn thing have something as simple as a web browser, because sometimes turning on a console to check a web page is faster than turning on your entire computer.

    Their update policy is also dumb, only allowing games to update over XB live, and any dev's that don't like XB live just don't release updates.

    Umm.. I think his is going to get thumbs downed so much

    EDIT: Maybe not.. HAHAHA! :pt1cable: 
  • 0 Hide
    False_Dmitry_II , September 12, 2010 11:22 PM
    What rules?
  • 23 Hide
    pangedit , September 12, 2010 11:28 PM
    1 valve time
    2 valve time
    3 valve time
    4 valve time
    5 valve time
    6 valve time
    7 valve time
    8 valve time
    9 valve time
    10 valve time
    11 valve time
    12 valve time
    13 valve time
    :D 
  • 2 Hide
    zoemayne , September 12, 2010 11:39 PM
    False_Dmitry_IIWhat rules?


    I'm guessing xbox does not let valve update its game directly at anytime they please.
  • 16 Hide
    pakardbell486dx2 , September 12, 2010 11:55 PM
    Valve failed at not making a sequel to half life:o pposing forces. I would very much liked to have seen that.
  • 13 Hide
    pakardbell486dx2 , September 12, 2010 11:56 PM
    ^ i meant opposing forces. I don't know where that face figure came from.
  • 14 Hide
    djg9205 , September 13, 2010 12:05 AM
    ^you typed a colon and then an o. Which is that face.
  • 8 Hide
    efeat , September 13, 2010 12:07 AM
    It came from putting a colon next to a capital O

    : O

    but without the space. It gets parsed as an emoticon, even if you weren't intending for it to be.

    Edit: Ninja'd
  • 7 Hide
    stm1185 , September 13, 2010 12:12 AM
    Valve fails at releasing new games in a timely manner.
  • 4 Hide
    processthis , September 13, 2010 12:23 AM
    zoemayneI'm guessing xbox does not let valve update its game directly at anytime they please.

    Also, for non-DLC updates, meaning actual update updates, you only get 4MB for the entire life of the game. That's 4 MB worth of updating forever and then no more. It seems Borderlands is already having a problem with this and the limit might make the next update their last. I'm sure there's a reason for the limit, but I doubt it's good enough to be exception-free. If it's really needed, there should be an exception.

    I hope MS straightens up and works closely with Valve. The Xbox 360 is so much easier to develop for, I'm sure Gabe Newell would love to work with MS on making things better. Valve even made an Xbox 360 pipeline for the Source engine for crying out loud. They can just click "recompile for Xbox 360" (as far as I know) and it'll output code for 360. Everything seems to be in line for Xbox owners to get a much closer experience to the PC version. Heck, as far as I know, the 360 version of HL2 (that comes in the Orange Box), is an updated version that PC doesn't even have.

    Microsoft, it is in everyone's best interest for you to be friends with Valve. Break some of your own rules if you have to; this is VALVE we're talking about. These are the partners you want!
  • 11 Hide
    randomizer , September 13, 2010 12:32 AM
    pangedit1 valve time2 valve time3 valve time4 valve time5 valve time6 valve time7 valve time8 valve time9 valve time10 valve time11 valve time 12 valve time13 valve time

    What? Valve succeeded in implementing every one of those.
  • 9 Hide
    Tohos , September 13, 2010 12:39 AM
    I think valve is one of those companies that aren't stuck in the clouds. They admit their mistakes and rectify it asap. Not many companies do that as well as valve does.
  • 1 Hide
    ColMirage , September 13, 2010 1:49 AM
    pakardbell486dx2Valve failed at not making a sequel to half lifepposing forces. I would very much liked to have seen that.


    Didn't Gearbox make Blue Shift and Opposing Force? Besides, those two are not considered cannon by the HL Writer.
  • 1 Hide
    jrnyfan , September 13, 2010 1:52 AM
    It's cute when console gamers complain about updates. It's like the new guy at work who suddenly is complaining about benefits when he had great benefits for years at another job that he voluntarily quit.

    Just because y'all are new to the interwebz on your consoles and they are boxes that are designed to do one thing (play games) and are being asked to do another (imitate pc's) doesn't make you more legit. It just makes your whining all the more comical.

    A console that is designed for playing games and nothing else (NES, SNES, PS2 etc) doesn't have those issues. When you start qq'ing because your little money pit can't do the latest and greatest things that's your fault for investing in a static device that is being turned dynamic by software and not hardware made for that change.
  • 1 Hide
    Kelavarus , September 13, 2010 1:59 AM
    TohosI think valve is one of those companies that aren't stuck in the clouds. They admit their mistakes and rectify it asap. Not many companies do that as well as valve does.


    Some of them anyway. They are definitely more down to earth than most, but there are still many issues they haven't ever really talked about.

    Left 4 Dead, for example. They've praised themselves on shipping Left 4 Dead 2 so fast, but never talked much about the complaints on support, and the fact that there's still a ton of bugs and glitches in it that aren't getting fixed.

    Bravo for what they HAVE done, which is definitely far better than most other companies. But perfect they're not.
  • 2 Hide
    victomofreality , September 13, 2010 2:05 AM
    Have to respect a company that can be self critical.
  • 0 Hide
    kikireeki , September 13, 2010 2:14 AM
    I think Valve's main fail is being lazier than Epic in new games development.
  • 1 Hide
    Haserath , September 13, 2010 2:48 AM
    The only thing I can think of would be Valve failed at failing. Well, valve time also isn't a good thing, but at least it's not as bad as Blizzard time ;) 
  • 1 Hide
    TheStealthyOne , September 13, 2010 3:11 AM
    I frigging love Valve, and they shouldn't beat themselves up about the lack of 360 updates; that's Micro$oft's fault.
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