After enduring several days of simmering criticism from popular TechTubers surrounding voltage, BIOS update and warranty coverage issues during and after the Ryzen 7000X3D burnout debacle, Asus has released a statement that addresses concerns on multiple fronts.
In a statement that went out via email and press release, Asus affirms that, despite repeated claims elsewhere last week, its AM5 motherboard warranty covers not only recent BIOS updates to Ryzen 7000 boards designed to fix voltage issues that led to chip and/or board failures for some users, but also all AMD EXPO, Intel XMP, and (Asus' proprietary) DOCP memory presets. It also stated that all recent BIOS updates follow AMD's voltage guidelines for Ryzen 7000 CPUs.
In a clear effort to save face after being called out by multiple high-profile sites and YouTube channels, Asus' statement, included below, promises coverage above and beyond what is typical of most motherboard coverage, after which the company lists phone numbers and links for US, UK, Australian and EU support for those experiencing issues.
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
1. The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
2. All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support.
This story gained momentum last week after Gamers Nexus posted a YouTube video severely criticizing Asus for the way it handled itself surrounding the recent Ryzen burnout fiasco. According to Gamers Nexus, Asus was caught publishing private AGESA code revisions in its BIOS updates that were never meant for public use and was publishing buggy untested BIOS updates that resulted in Ryzen 7000 SoC voltages operating at unsafe levels, as well as deleting older BIOS updates on its motherboard support pages as it published new updates at the same time, without informing users of the changes.
Gamers Nexus also accused Asus of uploading a BIOS update for the Crosshair X670E Extreme that voids the warranty of the motherboard and accused Asus of constantly recommending users to "run defaults" (disable AMD EXPO/DOCP) on its AM5 motherboards if users are running into problems.
Now the company has seemingly sprinted hard in the other direction, reassuring users that AMD EXPO memory profiles are actually covered in the motherboard warranty, and recent BIOS updates do address the Ryzen SoC voltage problems.
The former is particularly surprising. Because typically, EXPO profiles (and their Intel XMP counterparts), while common in the world of enthusiasts and gamers (and heavily advertised as part of high-end RAM specs), are technically considered overclocking and therefore not traditionally covered under motherboard warranties.
Clearly, someone high up at Asus has taken note of the potential damage being done to the brand over the last several days and has decided a strong statement and some extra assurances were warranted for the sake of long-term sales. While it's nice to see the company step in to assure its customers that it will stand by its products (many of which are very expensive), time will tell how well its customer service reps actually back up these assurances. Had the company issued a similar statement mid-late last week, or just used better messaging when rolling out its recent Ryzen 7000 motherboard updates, much of this controversy (and lingering doubt) could have been avoided.
It was observed that with EXPO enabled, the board sipped more than 1.3V.
Using the older F7 BIOS without EXPO, a voltage of 1.04V was reported but as soon as EXPO was enabled, the same board sipped 1.416V when running Prime95. The new BIOS claims to have fixed and limited the SoC voltage but even with the F10D Firmware installed, the voltage still exceeded 1.3V to 1.361V. What gives ?
Let's remember that many boards went outside specifications to appear to be "better" than the rest.
Like how boards eliminated manually the BOOST limit of intel chips.
Others delivering above voltage with clear overclock on the "defaults".
But what baffled me how with standard stuff. ASUS would have total unestability unless you enabled EXPO
Their routers were crap for a long time. But not hardware wise.. firmware wise. Hence why modders like MERLIN would be very popular to fix and improve the garbage that ASUS put out. There was not a single firmware that didn't disabled or ruined something while fixed something else that was faulty from the prior firmware.
And I remember they decided to go proprietary later on to block new features that ASUS was wanting to paywall via firmware.
Is the race to OC everything so damn important to them that they want to risk all the extra RMA issues?
GamersNexus just does it for the views. Completely over the top clickbait thumbnails and videos, with sensationalist claims that Asus motherboards are "blowing up!" in a sensationalist video, where he purposely misinterprets pretty much everything Asus has said on the matter and completely ignores other mobo makers had similar issues with the 7000 series.
AMD is now whisper quiet and says nothing. All the focus has shifted away from AM5 and AMD and has come down onto Asus. AMD is clearly not without blame for all the AM5 issues, but Asus has now become the perfect scapegoat for all AM5 issues.
I wonder if these events are really that random or if they're orchestrated. It is somehow extremely convenient that Asus now gets all the blame, even though other mobo makers had similar issues. And it is extremely convenient that this removes all the blame from AMD's AM5 platform. Are these social media driven events really random, or orchestrated.
Meanwhile, you have people new to PC building asking if "Asus is really that bad". You have one clown Youtuber literally ruining the reputation of a perfectly reliable brand with a very good track record.
Too bad they needed a kicking for them to react the correct way, but at this point is par of the course for these big players on the market.
I hope they serve as a warning to the other ones looking from the sides to not screw up the same way and have just a tad more common sense on these "lawyer boilerplate" things.
he's just a clickbait troll
Needless to say, after 18 years of buying asus products, these will be my last 2 that i will ever purchase from them. They have completely destroyed any and all trust i had in the company and the brand and this statement is too little, too late. if it had been made last week, it would have been different. instead they chose the scummy way at first until people started returning their products en mass as evidenced here