Dev reports Intel's laptop CPUs are also suffering from crashing issues — several laptops have suffered similar failures in testing

Intel Core mobile CPU
(Image credit: Intel)

The issue with Raptor Lake crashes continues to plague Intel. Just a few days ago, reports emerged that instability issues exist not only in mainstream consumer desktop PCs but also in data center servers powered by desktop Core i9 CPUs in LGA 1700 workstation motherboards. Now Alderon Games reports that Raptor Lake crashes impact Intel's 13th and 14th-Gen processors in laptops as well.

"Yes we have several laptops that have failed with the same crashes. It's just slightly more rare then the desktop CPU faults," the dev posted. 

Matt's response all but nullifies any theories that Raptor Lake instability might be a desktop or LGA1700 socket-specific problem. Alderon Games claimed several days ago that virtually 100% of its Raptor Lake [desktop] chips were crashing, so the fact that Raptor Lake laptop crashing is only "slightly more rare" reveals how truly problematic the issue is on all platforms.

Unfortunately, Matt didn't disclose which processor models are affected the most in Intel's 13th- and 14th-Gen mobile lineup, but it's logical to expect the issues could affect Intel's flagship Core i9 HX series processors. The current trend on the desktop is that the most powerful (and power-hungry) Raptor Lake (and Raptor Lake Refresh) chips are the most sensitive to instability, so there's no reason (for now) to expect this behavior to be any different on mobile.

Intel has still not provided an "end all be all" fix to rectify Raptor Lake instability. Intel has tried patching this problem with microcode updates featuring stricter power limit regulations, enforcing safety mechanisms such as CEP in BIOS, and fixing bugs with eTVB, but none of them have been able to fully rectify the continued crashes.

The biggest issue with Raptor Lake instability is the randomness of the crashes; some chips might only crash in certain conditions while others crash in various other ways. As a result, attempted fixes have also seen the same results with some fixes, such as disabling E-cores only working on some chips. Worse, the increasing number of reports could indicate that many Raptor Lake chips are degrading, even when operating below official spec, which makes any sort of fix only a temporary solution.

Instability issues on mobile isn't very surprising. The fact that data center servers boasting W680 chipset motherboards are also suffering from the same issues suggests Intel's problem is not purely related to power consumption. That is not to say Intel's power limit changes (and especially safety mechanism enforcement) are not helping limit stability in some form, but it's obvious that power parameters aren't the only issue causing mayhem on Intel's Raptor Lake processors.

Aaron Klotz
Contributing Writer

Aaron Klotz is a contributing writer for Tom’s Hardware, covering news related to computer hardware such as CPUs, and graphics cards.

  • Hooda Thunkett
    If this turns out to be a process issue then Intel has a huge problem.
    Reply
  • bit_user
    Hooda Thunkett said:
    If this turns out to be a process issue then Intel has a huge problem.
    The article seems to indicate the problem is found in laptops based on the same silicon dies they use in desktop Raptor Lake. So, I guess this doesn't really indicate one way or another.

    My initial thought was they were talking about Meteor Lake and the Intel 4 node, but it seems not. Unfortunately, the strongest Meteor Lake has only 6 P-cores, so there's not currently a substitute for Raptor Lake in the high-end laptop segment (and won't be, until Arrow Lake gets there later this year or early next).
    Reply
  • Amdlova
    Oh my deer god... this cpu need to be send to gulag.
    Reply
  • vanadiel007
    I am thinking, and this is just me, that they pushed the design to hard and it now has become randomly unstable.

    It reminds me of the great days of overclocking, when a Prime95 torture test would run for 23 hours straight without any issues, and then all of a sudden stop with an error. Dialing it down just a notch, or increasing the voltage slightly, or a combination of both would make it go without crashes even after 48 hours.
    Then rinse and repeat until you ran out of options, use your last stable overclock, and that was it.
    Reply
  • thestryker
    At the end of the day Intel being quiet is to blame for the continued random reports and finger pointing. There's basically a zero percent chance they don't know what the issue is at this point. My only question comes down to is the problem so bad they don't want to disclose due to how much money it would cost, or is it just their marketing/execs thinking being quiet is better than early disclosure.
    Reply
  • bigdragon
    As the owner of a laptop with an i9-13900H, this news concerns me. Mine hasn't given me any trouble in the past 8 months. I usually keep my system on some sort of balanced profile or power plan instead of opting for the gamer-focused profiles. Wonder if that helps or not.

    Intel needs to put out some information pointing in the direction of the issue. Is it something we can manage via software profiles? Is there a hardware defect? The lack of some sort of reasoning makes future Intel CPU purchases seem like a big risk.
    Reply
  • LabRat 891
    Suddenly, I'm not feeling so foolish 'settling' on a cheap+used Latitude w/ a 10th gen.
    Reply
  • Amdlova
    LabRat 891 said:
    Suddenly, I'm not feeling so foolish 'settling' on a cheap+used Latitude w/ a 10th gen.
    CHEAP IS GOOD!
    Reply
  • CmdrShepard
    Basically if you need a laptop for work and not for gaming, the only safe option is Apple.
    Reply
  • Notton
    CmdrShepard said:
    Basically if you need a laptop for work and not for gaming, the only safe option is Apple.
    Yeah, because Apple is well known for never having design flaws, small or major, with their laptops, ever...
    Screen pitting from the trackpad and keys
    Screen ribbon cable dying to dust
    Butterfly keyboard dying to dust

    Yes, an absolute marvel of engineering with no flaws what-so-ever.

    AFAIK, every single one of them macbooks develops problems over time.
    Reply