Intel releases extended warranty details for 13th and 14th-gen chips, list includes Core i5, i7, and i9 processors

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Intel is trying to win back the trust of its customers with extended warranties.

Intel Raptor Lake processors for desktops
(Image credit: Intel)

Intel has released the details of the extended warranty that is said will apply to 13th- and 14th-gen Intel chips that are suffering from instability issues. This brings the warranty of the listed processors from three to five years, and will cover both Boxed Processors, Tray Processors, and processors that came from OEM and system integrators. 

Intel says that the extended warranties will apply globally, so everyone who purchased an affected chip anywhere is covered. However, warranty claims will vary depending on how you bought your processor. If you have a Boxed Processor, meaning you bought a retail chip that's still in its original box, you can contact Intel directly to arrange an RMA. But if you have a Tray Processor or if you bought a pre-built system, you need to coordinate with the retail store that sold you the CPU or computer.

But, whatever the case, these are the processors that get the extra warranty:

Swipe to scroll horizontally
Generation13th-Gen Intel Core14th-Gen Intel Core
Intel Core i9i9-13900KSi9-14900KS
Intel Core i9i9-13900Ki9-14900K
Intel Core i9i9-13900KFi9-14900KF
Intel Core i9i9-13900i9-14900
Intel Core i7i7-13700Ki7-14700K
Intel Core i7i7-13700KFi7-14700KF
Intel Core i7i7-13790Fi7-14790F
Intel Core i7i7-13700Fi7-14700F
Intel Core i7i7-13700i7-14700
Intel Core i5i5-13600Ki5-14600K
Intel Core i5i5-13600KFi5-14600KF

Intel says that the warranty extensions apply to all new and previously purchased chips. So, whether you bought the affected processor at launch or plan to buy one in the near future, you will get a five-year warranty from the company.

Furthermore, Intel also said, “If customers have experienced these instability symptoms on their 13th and / or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.” This is a crucial statement, as one Reddit user has faced an issue with the company’s RMA process, escalating to the point that an Intel rep reportedly said that some Intel Core i9-14900K chips from Amazon and Micro Center were fake.

Aside from the extended warranty, Intel also plans to release a patch for its CPUs that will hopefully stop the elevated voltages causing the reliability problems, by mid-August. Unfortunately, processors that have already become unstable (or are already broken) won’t be fixed by this patch, meaning affected users will have no choice but to go through an RMA process.

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Jowi Morales
Jowi Morales
Contributing Writer

Jowi Morales is a tech enthusiast with years of experience working in the industry. He’s been writing with several tech publications since 2021, where he’s been interested in tech hardware and consumer electronics.

37 Comments Comment from the forums
  • -Fran-
    Thank God we have Steve from GN to absolutely tell Intel how to do things, as it seems it's hard for them to do so without external pressure. You may not like GN's style of reporting or even how they do things at all, but the updated Intel statement absolutely comes as a response to GN's video.

    Now... This is definitely better than before, but I'm not sure it actually takes into account all customers and intermediaries. I'm still on the "just issue a recall" camp.

    EDIT: An eagle-eyed person said that list does not contain all 65W parts sold in all regions.

    Regards.
    Reply
  • TheHerald
    -Fran- said:
    Thank God we have Steve from GN to absolutely tell Intel how to do things, as it seems it's hard for them to do so without external pressure. You may not like GN's style of reporting or even how they do things at all, but the updated Intel statement absolutely comes as a response to GN's video.

    Now... This is definitely better than before, but I'm not sure it actually takes into account all customers and intermediaries. I'm still on the "just issue a recall" camp.

    EDIT: An eagle-eyed person said that list does not contain all 65W parts sold in all regions.

    Regards.
    It was already announced in the previous announcement that they will include oems and trays
    Reply
  • peterf28
    What about my i5-13500 ? I had some explorer.exe crashes lately.
    Reply
  • YSCCC
    peterf28 said:
    What about my i5-13500 ? I had some explorer.exe crashes lately.
    No special news and assumes it's still 1 or 3 years default, better RMA it first, under current pressure they likely will do it more promptly
    Reply
  • jp7189
    I haven't seen this mentioned, but did they waive the $25 advanced replacement fee? Are they sending all RMAs in advance? That would seem to be the least they could do. Personally, if I had to RMA, I'd want to make sure I had a CPU in hand before sending mine back just in case they run out of stock or have other delays.
    Reply
  • alceryes
    At one point Intel mentioned that all 65W+ base power 13th and 14th gen Raptor Lake (and the refresh) CPUs are affected, yet they can't even get the list of affected CPUs right...? What about the i5-13400? Intel really needs to get ahead of this, but there's no easy solution.

    I think the only way to make it right is to issue a recall. They are probably waiting until AFTER they get the microcode update into wafers currently being produced to issue it though. Otherwise, they're just sending you another ticking time bomb for the defective one you send back.
    Reply
  • NinoPino
    Various models are missing, like 14400, 14500, etc..
    We should consider this an exhaustive list of affected CPUs or is it useful only for warranty extension ? In the second case, why those CPUs are not covered by warranty extension ?
    Reply
  • YSCCC
    NinoPino said:
    Various models are missing, like 14400, 14500, etc..
    We should consider this an exhaustive list of affected CPUs or is it useful only for warranty extension ? In the second case, why those CPUs are not covered by warranty extension ?
    Looks like they are trying to do the absolute minimal extra cost which can tame the public outcry...
    Reply
  • hotaru251
    Again...this was possible chip damage issue. Most people will never know of the issue occurring.
    They should of been required to do a recall and contact any email/phone# with a history of purchasing them and contact them to notify them. (especially as they knowingly kept public unaware there was possible via issue for 2yrs on top of the voltage issue)

    CPU's last a long time (I stayed on my old one for a decade) & any premature death can shaft someone (especially if its a younger person who can't afford to just repalce it when needed). Intel's issue will likely harm someone even w/ extended warranty.
    Reply
  • LolaGT
    Yes, thanks to steve from gn.
    This had little to nothing to do with his tirade being mad because intel doesn't find him important enough to keep responding to.

    We can be certain of one thing, all steve or any other mostly faux outraged(to get your views) techtuber has done is make everyone think when their PC crashes it will be intel's fault from now on, even if is isn't(because we all know win10/11 and all the other random software/hardware in everyone's PC is perfect).

    If your CPU is on the list and it crashes pretty much every time when you put it under a real load and you can't figure out why then RMA it. That part sucks, and it is definitely intel's fault for being so late to the party. But RMA it, don't listen to this drek about how some guy on /r had trouble getting an RMA through.
    Find out for yourself.
    Reply