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31% of Windows 7 Problems Are From Install

By - Source: Tom's Hardware US | B 86 comments

For those with issues, getting it on is the hardest part.

Windows 7 is likely Microsoft's best tested operating system to date, thanks to a wide spread public beta and release candidate testing period. But that doesn't mean that the new OS is without teething issues.

According to data collected by consumer helpdesk firm iYogi, the most prevalent problem new Windows 7 users encounter deal with the install. The next most popular problem is missing applets or components (such as the change from Windows Mail to the Windows Live version), followed by a missing Aero theme.

Of course, the prevalence of install problems for Windows 7 is easily explained by the fact that the OS is new and that all new users not buying a machine pre-loaded with the OS have to go through the install process. Couple that with the lack of an upgrade option for Windows XP users, and then add in all the variations of an in-place upgrade from Windows Vista, and one can imagine all the problems that might crop up.

As listed by Ars Technica, these are the top ten problems reported to iYogi:

  1. Problems with installation: 31 percent
  2. Missing applets or components: 26 percent
  3. Aero theme is not running: 14 percent
  4. DVD drive not found (this happens despite the drive being visible in the BIOS and the standard driver is working): 8 percent
  5. Hidden extensions (Windows Explorer's default setting in all the versions of Windows is to hide file extensions, as well as system files and folders): 6 percent
  6. Too many minidumps (By default Windows 7 keeps the last 50; minidumps are the memory images saved on the system when your PC crashes): 6 percent
  7. Aero snap problems (Windows 7 has a handy new ability to move and resize windows, all in one movement, but sometimes it does not work as expected and can become annoying): 3 percent
  8. iPhone won't sync with Windows 7 (usually with the 64-bit edition, the iPhone sometimes get recognized but then iTunes returns with the error 0xE8000065): 2 percent
  9. Custom icons get changed with new theme (When a new Windows 7 theme is applied, custom icons can be lost): 2 percent
  10. Taskbar problems (In Windows 7, it's difficult to tell at a glance whether an icon is a running application or a pinned shortcut): 1 percent

Have you been having the same problems?

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Top Comments
  • 27 Hide
    trevorvdw , December 15, 2009 4:50 PM
    31% of Windows bashing articles are from Marcus Yam.
  • 25 Hide
    Marcus Yam , December 15, 2009 5:19 PM
    trevorvdw31% of Windows bashing articles are from Marcus Yam.

    You're seriously mistaken if you think that I somehow have the cosmic ability to will iYogi -- and then Ars Technica -- to just magically create this sort of news just so that I can relay it to you in some sort of negative light.

    You also must be a new reader to our site. If so, welcome! Please check our new archives where you'll find plenty of Windows 7 articles written by me that report on positive Windows 7 aspects.

    If you aren't able to handle a factual piece of news that might reflect negatively on an operating system, I suggest that you refrain from clicking on such headlines.

    I will also disclose that I'm a Windows 7 user out of personal choice and preference since the first public beta.
  • 23 Hide
    socalboomer , December 15, 2009 4:41 PM
    However, these are only those reported to iYogi. The VAST majority of Win7 installs I've seen have been absolutely trouble-free and FAST.
Other Comments
  • 23 Hide
    socalboomer , December 15, 2009 4:41 PM
    However, these are only those reported to iYogi. The VAST majority of Win7 installs I've seen have been absolutely trouble-free and FAST.
  • 17 Hide
    BoxBabaX , December 15, 2009 4:43 PM
    So by not encountering the first 4 problems (Brand new pc running win 7 ult perfectly). I have avoided 85% of issues? Not bad.
  • 21 Hide
    ncarlson , December 15, 2009 4:48 PM
    How can getting the aero interface to work be seen as a problem with Windows 7? Either you have a graphics solution powerful enough to support it, or you don't. I see this as a potential driver issue instead.
  • 27 Hide
    trevorvdw , December 15, 2009 4:50 PM
    31% of Windows bashing articles are from Marcus Yam.
  • 0 Hide
    Anonymous , December 15, 2009 4:50 PM
    My hardware ran fine on Vista with zero problems. Upgrading to Win7 64 bit I was constantly getting BSODs. After attempting several clean installs I decided to slow my DDR3 in the bios and the problem went away.
  • 8 Hide
    darkknight22 , December 15, 2009 4:50 PM
    I have the iPhone issue and it's extremley annoying, although I blame itunes for that one.

    If you want to talk statistics here, that's 31% of people that have issues....and what % of people with win 7 are ones that even have issues to begin with?
  • 2 Hide
    Anonymous , December 15, 2009 4:54 PM
    Haven't run into any problems installing windows 7 what so ever whether it be the upgrade or Full version. Just be sure to save what ever needs saving and do a clean install and you'll be just fine.

    The only problems I've seen so far is with companies not taking the time to make sure their software works correctly such as Verizon's newest version of their "Call Assistant" which is buggier than anything, especially on 64-bit windows 7.
  • 11 Hide
    haze4peace , December 15, 2009 4:59 PM
    Haven't had any problems. Sure the known file extensions are hidden, but its an easy change to bring them back. I wouldn't call that a problem... not like it causes blue screens or anything. A lot of those are just learning curve, like the taskbar issue. New taskbar... have to get used to it.
  • 0 Hide
    lowguppy , December 15, 2009 5:05 PM
    5 is true in Vista as well. Its annoying because I support vista computers and have to turn it back on a lot.
  • 11 Hide
    twu , December 15, 2009 5:10 PM
    People asking for too much.
    Which major Operation System or Database applications do not have upgrade issues?

    Linux, HP-UX, Solaris, etc.... all have upgrade issues. It always left some old application libraris cause problems.

    LOL... Give it a rest.
  • 2 Hide
    kittle , December 15, 2009 5:11 PM
    I ran into zero problems installing win7
    but i did run into #5 myself. When it annoys me enough I look to see how to fix it.. Until then I choose not to whine to a tech support service.
  • -1 Hide
    sliem , December 15, 2009 5:14 PM
    Still having problem installing win7 on computer1. It installs fine on computer2. Must be hardware issue. However, this is a common hardware: gigabyte mobo + amd athlon 2 x2 245 + 2x2gb ddr2800 ram + geforce 8800gt 512mb. Problem is: blank screen for 10minutes after bios/post. That's right, everytime the comp restarts, it is stuck with black screen for 10 minutes before win7 loads (afterwards, it loads and runs fine).
  • -1 Hide
    technuttso , December 15, 2009 5:15 PM
    No!
  • 25 Hide
    Marcus Yam , December 15, 2009 5:19 PM
    trevorvdw31% of Windows bashing articles are from Marcus Yam.

    You're seriously mistaken if you think that I somehow have the cosmic ability to will iYogi -- and then Ars Technica -- to just magically create this sort of news just so that I can relay it to you in some sort of negative light.

    You also must be a new reader to our site. If so, welcome! Please check our new archives where you'll find plenty of Windows 7 articles written by me that report on positive Windows 7 aspects.

    If you aren't able to handle a factual piece of news that might reflect negatively on an operating system, I suggest that you refrain from clicking on such headlines.

    I will also disclose that I'm a Windows 7 user out of personal choice and preference since the first public beta.
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