All Microsoft Surface Pro X Cameras Stopped Working Tuesday

Microsoft Surface Pro X
(Image credit: Tom's Hardware)

If you're wondering why the camera on your Surface Pro X suddenly stopped working this week, you're not alone. A flood of Surface Pro X owners took to Reddit yesterday to complain that their webcams unexpectedly stopped working — an issue that can have various repercussions.

Surface Pro X owners attempting to use the camera are greeted with the following error message: 

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005). 

Microsoft earlier today released the Windows 11 "Moment 3" Update (KB5026446), but it is doubtful that it addresses the camera issues faced by Surface Pro X owners.

Brandon Hill

Brandon Hill is a senior editor at Tom's Hardware. He has written about PC and Mac tech since the late 1990s with bylines at AnandTech, DailyTech, and Hot Hardware. When he is not consuming copious amounts of tech news, he can be found enjoying the NC mountains or the beach with his wife and two sons.

  • 10tacle
    Way to go Microshaft! You broke something where workers can't even use your Teams meeting app! Go ahead and keep advertising the Surface Pro though to your corporate customers, the sheep.
    Reply
  • Sippincider
    One of the reasons to own a Surface device is the expectation that Microsoft can MAKE THEIR OWN HARDWARE WORK.

    MS, this is a serious # up. Own it and fix it. If it's something as simple as a certificate, do an emergency update (and God's sake don't wait until the next Patch Tuesday!).
    Reply
  • InvalidError
    As more stuff requires 3rd-party licensing and certificates to operate, we'll see more stuff randomly break from licenses and certificates expiring. The joys of not really owning anything because everyone wants to guarantee their own piece of infinitely recurring zero-value, zero-effort revenue.
    Reply
  • USAFRet
    Not aplogizing for MS in any way, but certs expiring has happened many many times before, with other companies.

    I expect the fix will get pushed quickly.
    Reply
  • ezst036
    This is not the reason to get upset with Microsoft. Someone made a mistake. This isn't a bad policy that they're going to be forcing on people, such as TPM2.0.
    Reply
  • A Stoner
    They continued spying on you, that license did not lapse, but they did stop doing any functional work for you...
    Reply