Amazon's New World Is Out of Beta, Still Killing RTX GPUs

GeForce RTX 3090 Gaming OC 24
GeForce RTX 3090 Gaming OC 24 (Image credit: Gigabyte)

Amazon Games' New World MMO is apparently still sending Nvidia's GeForce RTX 30-series (Ampere) graphics cards to the GPU graveyard. It's a shame since Ampere GPUs rank among the best graphics cards, and they're also expensive and incredibly hard to come by in this day and age.

The open beta for New World certainly debuted with a bang. GeForce RTX 3090 owners, who got early access to the game, saw their investments die before their eyes when playing the game. The GeForce RTX 3090 has a $1,499 MSRP, but due to the graphics card shortage, GPU prices on the flagship Ampere SKU typically reach over $2,500.

The issue seemed to be an isolated one that affected EVGA's GeForce RTX 3090 FTW3 Ultra Gaming more than other cards. The graphics card manufacturer investigated the matter and discovered that poor soldering was the reason some cards prematurely bit the dust. A total of 24 units fell victim to the disaster, which is less than 1% of all the (RTX 3090, we think) graphics cards that have been sold, according to EVGA.

The open beta didn't have a frame rate limiter in the game's menu, which caused graphics cards to render the menu at insanely high framerates and eventually fry themselves. Amazon Games implemented a limiter to cap the frame rate in the game's menu system. However, it appears that the problem hasn't been solved as there are new reports of graphics card deaths.

PowerGPU, a custom PC builder, tweeted out yesterday that the company had reportedly received emails from customers that their graphics cards ceased to function after playing New World. The system integrator didn't share which models or how many users were affected, though.

German publication WinFuture reported that its Gigabyte GeForce RTX 3090 Gaming also perished despite the framerate limiter in the game menu and enabling the same 60 FPS limit in Nvidia's GeForce driver. The news outlet reports that changing the graphics settings increased the load on the graphics card, and exiting New World resulted in a massive spike in fan speeds and a bricked RTX 3090 graphics card. The fans went full throttle at 100%, and the screen went black with the PC ultimately shutting down.

One Redditor apparently suffered the same fate as WinFuture with a Gigabyte GeForce RTX 3080 Ti Eagle 12G. Other GeForce RTX 3080 and GeForce RTX 3080 Ti owners have reported the same misfortune in the thread.

The problem with New World frying Nvidia's Ampere graphics cards isn't specific to the GeForce RTX 3090. In fact, it isn't exclusive to EVGA models, either, as the latest reports from Gigabyte owners come pouring in. It's unlikely that the Gigabyte models are also affected by poor soldering, unless you believe in coincidences, which suggests that the root cause may be something else. If you own an RTX 30-series graphics card, you may want to hold off trying to enter the queues for New World and wait for a hopefully permanent solution to the GPU killing problem.

Zhiye Liu
RAM Reviewer and News Editor

Zhiye Liu is a Freelance News Writer at Tom’s Hardware US. Although he loves everything that’s hardware, he has a soft spot for CPUs, GPUs, and RAM.

  • hotaru.hino
    Either Amazon found a killer poke by accident, or video card manufacturers are getting a rude awakening on skimping the build quality.
    Reply
  • Phaaze88
    ...
    Oops again?

    Seriously now. I knew it wasn't exclusive to EVGA.
    New World also isn't the only game out there that was killing them either.
    There shouldn't be any more excuse at this point. These Ampere gpus are broken on the hardware level.


    Now, it's quite possible that only the FEs, and the aftermarket models that followed their design, or did even better are safe.
    But until more news surfaces, that's only speculation for now.
    Reply
  • 2Be_or_Not2Be
    I'm hoping these are just examples of hardware quality being exposed when running. I hope it's not an example of software somehow getting around hardware safeguard protections (like pulling too much power, getting around fps limits, etc.).

    What would be scary is if this was a software issue that could be weaponized to brick almost any GPU. That would be some nasty malware!
    Reply
  • 2Be_or_Not2Be
    Phaaze88 said:
    ...
    Oops again?

    Seriously now. I knew it wasn't exclusive to EVGA.
    New World also isn't the only game out there that was killing them either.
    There shouldn't be any more excuse at this point. These Ampere gpus are broken on the hardware level.


    Now, it's quite possible that only the FEs, and the aftermarket models that followed their design, or did even better are safe.
    But until more news surfaces, that's only speculation for now.

    So I've heard of high-end Gigabyte & EVGA (note: EVGA said some models had bad soldering) models biting the dust, but from what you've seen, no FE has had a problem - even the 3090FE?
    Reply
  • Phaaze88
    2Be_or_Not2Be said:
    So I've heard of high-end Gigabyte & EVGA (note: EVGA said some models had bad soldering) models biting the dust, but from what you've seen, no FE has had a problem - even the 3090FE?
    Now, I'm just one person, so take what I say with some skepticism.

    No, haven't heard of any FEs getting bricked.
    Nvidia used some high quality components in their FEs. The cooler isn't the most effective out there, but I wouldn't be surprised if the rest of the gpu isn't plain designed and built better than most of the aftermarket models.

    The partners didn't comply with everything laid before them - they tried to cut corners to save profit margins - because Nvidia is a dick to its partners.
    They stood to lose money - perhaps make money slowly is more accurate - if they applied the FE design and bill of materials to all their models.


    Once again, somebody, or someone, gets screwed over, because money.
    Reply
  • Derren001
    Meanwhile my 980 Ti is laughing at the dead 3090's as it struggles to hit 50 fps.
    Reply
  • helper800
    My EVGA 3080 FTW3 has been fine so far. I wonder if it has something to do with the memory density on the 3090's and 3080 ti's. Who knows...
    Reply
  • VforV
    This is both sad and funny at the same time...
    Reply
  • Alvar "Miles" Udell
    If it happens even with the frame limiter in the nVidia Control Panel set to 60, it sounds to me like there's something in the game's code which can, under certain circumstances, either cause a feedback loop, or other similar mechanic which will cause enough stress to break the GPU, or interact with certain nVidia driver code which controls voltage levels resulting in a fried GPU.
    Reply
  • NightHawkRMX
    I guess $2000 isn't enough to afford functioning over current protection.
    Reply