AMD Apologizes For RX 560 Spec Change, Ensures Full Transparency With AIB Partners

AMD issued a new statement regarding its recent spec change to its Radeon RX 560 graphics card.

The company recently came under fire for a sneaky specification change to the RX 560, with the company now offering two different versions of the same product. Now, there are RX 560s with 14CUs (896 stream processors) and some with 16CUs (1,024 stream processors, the original specification). This sent the internet into a rage of sorts, with AMD initially passing the buck in regards to disclosure, stating that AIB partners would be responsible for being transparent with its individual RX 560 offerings. Now, the company appears to have changed course and issued a new statement:

“It’s correct that 14 Compute Unit (896 stream processors) and 16 Compute Unit (1024 stream processor) versions of the Radeon RX 560 are available,” stated a company representative. “We introduced the 14CU version this summer to provide AIBs and the market with more RX 500 series options. It’s come to our attention that on certain AIB and e-tail websites there’s no clear delineation between the two variants. We’re taking immediate steps to remedy this: we’re working with all AIB and channel partners to make sure the product descriptions and names clarify the CU count, so that gamers and consumers know exactly what they’re buying. We apologize for the confusion this may have caused.”

Although this statement indicates that the company is now dealing with the potential (and probable) confusion caused by two products with different performance sharing the same name, it’s interesting to note that AMD made this change over the summer, indicating that anyone who purchased an RX 560 graphics card between now and then may have purchased the 14CU version of the card without knowing it.

Consumers are understandably furious over the secretive change, with many commenters in our forums denouncing the move as “Nvidia-like” and comparing it to the GTX 970 memory segregation conundrum from a few years back. However, whereas the GTX 970 situation didn’t affect bottom-line performance of the GPU, AMD’s specification change portends a significant difference in performance between two products with the same name.

For anyone who purchased a Radeon RX 560 graphics card in the past few months, a quick look at GPU-Z will give you the stream processor count for your GPU. However, if you did happen to unknowingly purchase a 14CU version of the RX 560, there’s currently no set means of restitution. We reached out to AMD about this, and will update the article accordingly with the company’s response.

Derek Forrest
Derek Forrest is a Contributing Writer for Tom's Hardware US. He writes hardware news and reviews gaming desktops and laptops.
    Yeah, because just changing the name to RX 560LE or somesuch because the initial naming or ability to change it now is completely out of their control. Instead of adding a couple letters that will still keep the name short and make it easily recognizable, we feel leaving it up to the vendors to specify the CU count on an intentionally misleading product is the best answer.

    One of the few things I dislike more than willful stupidity is when people/companies double down on it and try to spin it as a positive.
  • shrapnel_indie
    If they were just selling the revised version and not both, they could have hid behind the "specs subject to change without notification" so often seen on products. Instead, they just went in the direction of confusing buyers with no name change at all. It's bad enough with the NVidia GTX-1060 nomenclature, but this doesn't even have anything, outside of the specs themselves, to warn you.
  • Martell1977
    I don't know if this is willful deception or they really just thought their partners would take care of making the distinction (which is ignorant). But, people that got the 14cu versions compared to the 16cu obviously did not receive the performance they paid for and AMD needs to offer a partial refund or exchange program.

    The different between this and the 970 incident is that nVidia knowingly deceived their customers and we know that as fact. We as of yet do not know that about AMD, though, it is more likely than the excuse they gave.

    I hope Tom's does a small review to show how much of a performance difference there is between the 2 cards.
  • none12345
    I complained when nvidia did this with the 1060 3g vs the 1060 6g, and ill complain when amd does it as well.

    Having 2 products witht he same name but different hardware is stupid. Its not new, but all the players need to STOP doing this.
  • Eximo
    I still don't get why is isn't the GTX1060 and GTX1060Ti...

    Doesn't seem like they had enough production difficulties to release a GP104 with less than 15 SM.
  • cryoburner
    20455174 said:
    I still don't get why is isn't the GTX1060 and GTX1060Ti...
    My guess would be that they are planning, or at least had planned at some point to release another card this generation between the 1060 and 1070. There's a massive price gap between those two cards after all. They probably would have already if cryptocurrency mining hadn't driven up the cost of cards this year.
  • Rock_n_Rolla
    IMO, Its AMD's way of saying...

    "Here @ AMD we somehow f%^k some of our gpu products from time to time and mess with consumers to increase attention and suddenly in your face well give u a clever diversion that interprets... DITCH THIS STUPID GPU CARD AND BUY VEGA INSTEAD..."

    AMD... Dont mess with consumers.. They might fight back and say..

    "Oh.. Vega u say eh?.. How about buying a Gtx 1070Ti instead and post a pic of it in your official Amd forum and add a caption on it that says.. Does this Gpu card looks like im f@#king up with u Amd?.. " LOL.
  • rksj0000
    This... this is how class actions suits get started.
  • wownwow
    I have been praising Lisa Su's integrity, but her integrity is now in question!

    Call it RX 560 TOT (Trick-Or-Treat), RX 560 GFD (GPU For Dummies), RX 560 LSI (Lisa Su's Integrity), ... : )

    AMD paycheck collectors' names are still the same whether 2 balls or 1 ball, aren't they? Yes, indeed.

    Blame on AIB OEMs to damage the relationships, what a coward and wow!
    Repeat to each of AMD paycheck collectors until they are eliminated or properly retrained:
    Your name is still the same whether 2 balls or 1 ball, isn't it? Yes, indeed.

    "We apologize for the confusion this may have caused."

    Stop copying politician's sentence and go by the fact: We apologize for the confusion this has been causing.

    Actually, no need to apologize but an explanation as below:

    Can you tell a car is an in-line-4 or V6? Not until you drive it, or some dummies can't even tell when they drive it. It's buyers' responsibility to know buying an in-line-4 or V6, isn't it?

    Buyers: But car manufacturers let us know about the two choices upfront.

    AMD: But you aren't buying cars, are you?

    Paycheck collectors are just having fun with buyers, aren't they? : )
  • wownwow
    Next, AMD could be even more creative and gave people more options and offerred 4 ways to spell its CEO's name: Lisa Su, Liza Su, Lisa Zu, or Liza Zu, the same person anyway : )