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Gigabyte Offers Refunds, Exchanges On Explosive PSUs

Gigabyte GP-P750GM
Gigabyte GP-P750GM (Image credit: Gigabyte)

Gigabyte has already issued a voluntary recall for the brand's GP-P850GM and GP-P750GM power supplies, both of which are known to occasionally catch fire. However, the company says a recent security breach delayed its RMA plans. The company has finally put up a fully functioning RMA portal for GP-P850GM and GP-P750GM owners that desire a refund or a product replacement.

Not all GP-P850GM and GP-P750GM power supplies are eligible for the refund or exchange. GP-P850GM units must have a serial number between SN20343G031011 and SN20513G022635, while GP-P750GM units must carry a serial number between SN20243G001301 and SN20453G025430. Make sure you have your invoice nearby as proof of purchased is required for either action.

Owners who purchased their units from an authorized Gigabyte reseller, can opt for a refund or product replacement. Unfortunately, owners that acquired the power supply from a non-authorized seller, such as eBay, Craigslist or Amazon marketplace, are only eligible for a product replacement.

Gigabyte has spoken with its retailer partners so the majority are participating in the refund and exchange program. If your retailer isn't, you can file your claim directly with Gigabyte through the claims portal. If you have any questions in regards to the process, you drop an email to powersupply@gigabyteusa.com.

  • NightHawkRMX
    I'd be okay with this if it weren't a select batch of serial numbers. From what I understand, the issue is not limited to certain serial numbers.
    Reply
  • NightHawkRMX
    Also, is the replacement actually a real fix, or is it just the same flawed unit with OPP set lower, like gigabyte was sending out as replacements previously. Just lowering the OPP only fixes one of the several problems with this unit.
    Reply
  • Alvar "Miles" Udell
    Here's the thing, from the RMA portal page:

    Customers must return product to reseller before an exchange or refund is issued.

    Newegg, among other retailers, doesn't give free return shipping on defective items like Amazon, and they pulled out of Shoprunner. The email from Newegg released a couple of weeks ago did not mention free return shipping either. Given the weight and dimensions of a power supply box, that's not going to be a cheap return, possibly $20, maybe more since like all RMAs it will have to be sent tracked and insured.
    Reply
  • watzupken
    At this point, no matter what Gigabyte does will not win back the trust for them. At least not for me. It is irresponsible of them to take things "seriously" and not do anything to either rectify the hardware issue, and/or, recall these dangerous PSUs.

    Having said that, Gigabyte should do the below to clean up the mess they started,
    Recall all the PSUs back, regardless of serial number
    Cost of shipping to and fro should be incurred by them since they knowingly sold the problematic PSU,
    Get the new PSU tested independently since their engineers are not capable of identifying the obvious flaw,
    Give people with affected batch/ serial number, the option for exchange or refund
    Write an apology to impacted customers and also reviews which they accused of unrealistic testing
    Lastly, they should stop force bundling these low quality PSUs with GPU sale. They are just capitalising on the current GPU shortage to sell things that they can't sell. If the product works ok, I don't have an issue. However if the product is marred with a history of poor quality, it is a despicable way of selling.
    Reply
  • Drazen
    NO MORE GIGABYTE!!!! NEVER EVER!!!

    Bought motherboard, x570 Ultra, and me like many others have issues with. Few days after purchase spent 80 Eur sending crap to RMA and they fixed one thing but f...cked up another.
    Gigabyte does not accept problems I and many others have with USB, RGB power despite many complains on their forum all over the world!

    Gigabyte software! Oh my God, biggest crap I have ever seen in my life!!!
    Reply