EA Says 'Jedi: Survivor' Patches Coming to Address Excessive VRAM Consumption

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Patches are anticipated to resolve the performance issues but no release date is confirmed for the fix.

Star Wars Jedi: Survivor
(Image credit: YouTube - EA Star Wars)

'Star Wars Jedi: Survivor' has officially been released, but not without some hiccups. Pre-launch users reported serious performance issues that couldn't be alleviated, prompting EA to investigate the issue. The 'Jedi: Survivor' team made an official announcement today on Twitter confirming they are aware of the problems and explained plans are in the works to develop patches to improve performance for PC users.

We covered the 'Jedi: Survivor' VRAM problem yesterday, sharing detailed accounts from the community that break down the optimization issues PC users face. These players reported a myriad of problems, from low frame rates, stuttering, and seriously high VRAM usage. These issues persisted not only for those with mid-range level specs but also for users with high-end gaming PCs using top-of-the-line graphics cards.

Some of the best graphics cards for gaming, including the GeForce RTX 3080 Ti and RTX 4090, could not reach 60 frames per second. The VRAM usage was also notably high, with averages around 15 GB and occasionally topping 21 GB. Unfortunately, these problems could not be resolved by adjusting in-game settings or performance settings for the hardware outside of 'Jedi: Survivor.'

Because of the persistent complaints, EA has shared an official response to the problem. The 'Jedi: Survivor' team has confirmed they are aware of the significant performance issues affecting some PC users, noting that the impact seems to apply to those using high-end machines with newer graphics cards. The announcement highlights a particular example of users with newer multi-threaded chips designed for Windows 11 having issues running the game with Windows 10 and high-end graphics cards paired with lower-performing processors.

The team is working to devise a solution that will impact as many configurations as possible. They also explain that these patches will require "significant testing" to ensure new problems aren't introduced. It's currently unclear when such patches will be made available or how long testing will take before they can safely be released. The official announcement is public on the official EA Star Wars Twitter profile, where we assume future updates will also be shared.

Ash Hill
Ash Hill
Contributing Writer

Ash Hill is a contributing writer for Tom's Hardware with a wealth of experience in the hobby electronics, 3D printing and PCs. She manages the Pi projects of the month and much of our daily Raspberry Pi reporting while also finding the best coupons and deals on all tech.

34 Comments Comment from the forums
  • SSGBryan
    This is why you should only buy "Game of the Year" editions of a game.

    Let other folks be the beta testers.
    Reply
  • btmedic04
    This is what happens when game developers and publishers stop answering to gamers and start answering to shareholders.
    Reply
  • At this point, I’m certain that EA and Respawn were fully aware of these optimization issues. Yet, in order to avoid the launches of The Legend of Zelda: Tears of the Kingdom and Diablo 4, EA decided to release this broken mess on both PC and consoles.

    However, Star Wars Jedi: Survivor also suffers from issues that are not related to its performance.

    For instance, the Steam version forces you to use the EA app. In other words, you’ll have two launchers with completely different DRMs in the background running. Add to this the Denuvo DRM and yeah, things are starting to get a bit messy (although not all games using DENUVO are on the same boat).

    And while we are at it, let’s not forget the traversal stutters that plague yet another triple-A release. Thank You EA !

    And also get this. For changing the in-game settings, you must use the WASD keys. You can’t change them with the mouse or the arrow keys. What the heck ? Seriously ? :ouch: :sweatsmile:

    There are also multiple reports of the game not at all launching while using an Intel Core i9 9900K CPU. It just crashes to the desktop. At least 15 users have reported this just now, so this can't be a coincidence. So what's going with this horrible PC port ?
    Reply
  • punkncat
    This seems to once again be a case where the dev is aiming for pie in the sky leading edge performance on the newest and most powerful hardware while at the same time completely ignoring what the average PC gamer really has, ala Steam hardware survey material.

    Wonder if this will flounder around like CB77 for a while?
    Reply
  • bigdragon
    I have to wonder how much performance is being compromised by Denuvo. The weird performance metrics and benchmarking problems tell me the game has a very aggressive DRM implementation. I remember way back in 2004 when performance of Roller Coaster Tycoon 3 was crippled when the day-night cycle switched to night. DRM was quickly blamed. The devs took many months to partially fix the obscure error, and then ultimately removed the DRM altogether. People who stripped out the DRM didn't have to wait. The performance difference between retail and DRM-free was HUGE -- double FPS at night. I learned the lesson to watch out for DRM thanks to RCT3.

    I'm sure EA will patch the problems with their Star Wars game. They probably won't patch them fast enough. I'm seeing complaints from players on PS5 which tells me this game is severely undercooked. I don't understand why people keep giving AAA games day-one money when we all know the first couple months of an AAA game's lifespan are spent beta testing.
    Reply
  • JamesJones44
    Ah the old software adage... first you make it work, then you make it work fast, then you make it slim and fast.
    Reply
  • sitehostplus
    SSGBryan said:
    This is why you should only buy "Game of the Year" editions of a game.

    Let other folks be the beta testers.
    I got it for free, so I'll happily be a 'beta tester'. 🤣
    Reply
  • UWguy
    I played for nearly 30 minutes last night with zero issues (running 4k with settings maxed out). Beautiful graphics, really impressed so far
    Reply
  • GenericUser
    Companies have learned they can keep releasing broken games and offload the beta testing to the player base because the player base happily keeps giving them money for the privilege to do so each release. Half-finished games and day 0 patches have become the norm because enough people keep buying them every time they come out that companies realized they can still make a profit regardless of quality control.

    It really is one of those "vote with your wallet" issues, but as always with "vote with your wallet" the people that don't care and will happily pay for the game regardless of quality will always outnumber those who do care, and who would prefer to see a finished game on release.

    I've adjusted my frame of reference so that I just treat the release of a game as the equivalent of it coming out on Early Access on Steam where you can buy it now if you just absolutely can't wait to play it despite it being unfinished, and the "true release" being once all of the final patches/fixes have been made for it. Usually by that time there's a chance it's been marked down a bunch too, so its sort of a win-win. All I have to exchange is my time, which is fine since there are already so many games out there I can play while waiting for other people to beta test the game for me.
    Reply
  • kerberos_20
    Metal Messiah. said:
    For instance, the Steam version forces you to use the EA app. In other words, you’ll have two launchers with completely different DRMs in the background running
    i have multiple games which are linked to multiple launchers and all of them can be run just from single launcher, ea and ubisoft games all use their own launcher, they ignore steam/epic/microsoft because they are linked (online)..so no, you can close steam if you scared you get too much ram used in background from steam

    Metal Messiah. said:
    People who stripped out the DRM didn't have to wait. The performance difference between retail and DRM-free was HUGE -- double FPS at night. I learned the lesson to watch out for DRM thanks to RCT3.
    get games from GOG, its legit without any DRM
    Reply