AT&T ISP Review & Reader Survey Results

We asked readers to rate their Internet Service Provider based on price, performance, reliability and support. Here are the results for one of the country's oldest communications companies: AT&T.

Introduction

Last month, we reached out to our community, asking readers to tell us what they thought about their Internet service providers (ISPs) in a survey rating price, performance, reliability and customer service. We have the results, and it's time to reveal your ISP ratings with our Tom's Hardware ISP Review!

Our survey garnered over 3100 results, with 271 votes reviewing AT&T. We arrived at our scores by calculating an average from the total score for each individual ISP and category using a one- to five-star rating, rounding to the nearest ¼ star. However, we also provide the mathematical average of each ISP’s survey results, for the sake of comparison later. It may become a very close race to see which ISP provides the best service.

The first company we're looking at is a mainstay in the communications industry with more than 130 years in the business. That makes it older than any of the other companies we are reviewing. That impressive claim is true...technically. However, the AT&T we know today isn't the same organization now as it was more than a century ago.

History

The American Telephone and Telegraph Co. began as the Bell Patent Association, a legal entity created in 1874 with the goal of protecting the patent rights of the telephone system's inventor, Alexander Graham Bell. The company was formalized in 1877 and dubbed the Bell Telephone Co. Five years later, a project known as "AT&T Long Lines," the first of its kind, was commissioned to create a nationwide communication network with a viable cost structure. The project was incorporated into a new company in New York state in 1885.

AT&T developed and maintained a monopoly on phone services in the United States and Canada throughout most of the 20th century by buying up small communications companies and making a pact with the government to maintain that monopoly status legally. That's not the greatest (or fairest) way of doing business, and in 1984, the massive communications giant was broken up into seven regional companies, referred to as the "Baby Bells."

Between 1996 and 2006, a company called SBC Communications (which itself was originally Southwestern Bell Corp., one of the seven companies created from the break-up) acquired four of the seven regional Baby Bell companies, and reincorporated as AT&T Inc. in 2005.

When AT&T was considered a monopoly, the government had to step in and break it into seven companies. But rejoining five of them under a new name seems to be fine for now. The company thrives today, boasting an impressive 12.2 million "U-verse" high-speed Internet customers, warranting its spot in our review.

Technology

Although AT&T is starting to offer fiber-optic Internet service in some regions, it is not widely available yet, and the majority of AT&T's customer base (and our surveyed readers) seem to be using its affordable U-Verse DSL options, offering varying plans with speeds from 1.5 Mb/s to 45 Mb/s.

Speeds
(In Mb/s)
Prices
(Per Month, Non Promotional)
Primary Service
Regions
Technology
1.5, 3, 6, 12, 18, 24, 45
$25, $30, $35, $40, $45, $55, $65AL, AR, CA, FL, GA, IL, IN, KA, KE, NC, NV, OH, OK, SC, TN, TX, WSDSL

Pricing: 2 ¼ Stars

Unfortunately, our efforts to contact each ISP about their "just for Internet" and "after promotional rate" pricing ended with disappointment. Most websites insist that you input a valid address to determine if they can even provide you with service before revealing what you'll pay, and direct calls/emails to non-sales representatives yielded few results.

However, after much digging (and providing the address of a friend who was in a serviceable region), I found a page buried in AT&T's website detailing the different tiers and individual pricing for all of its Internet plans. Not all of these plans are available everywhere AT&T Internet service is offered. Below are AT&T's complete DSL Internet service offerings, with unbundled pricing and terms:

AT&T DSL PlansSpeedPromotional Rate TermMinimum Contract TermStand-Alone PricePrice to Performance
Express InternetUp to 1.5 Mb/s12 Months12 Months$25/month$16.66 per Mb/s
Pro InternetUp to 3 Mb/s12 Months12 Months$30/month$10 per Mb/s
Elite InternetUp to 6 Mb/s12 Months12 Months$35/month$5.83 per Mb/s
Max InternetUp to 12 Mb/s12 Months12 Months$40/month$3.33 per Mb/s
Max Plus InternetUp to 18 Mb/s12 Months12 Months$45/month$2.50 per Mb/s
Max Turbo InternetUp to 24 Mb/s12 Months12 Months$55/month$2.29 per Mb/s
Power 45 InternetUp to 45 Mb/s12 Months12 Months$65/month$1.44 per Mb/s

Our readers were quick to point out their disappointment in the price-to-performance ratio of AT&T's DSL Internet service, with our survey results showing AT&T with a mediocre 2 ¼ (2.32, actual average) stars on a scale of five stars for pricing, and only 2 ½ stars (2.54) for performance. With only a few dollars separating each plan's modest bandwidth, a standalone bid for monthly Internet service doesn't seem like a great offering.

Performance: 2 ½ Stars

Further disappointing customers, the price-to-performance ratio is staggering, topping out at over $16 per 1 Mb/s for basic Internet purchased by itself, explaining the 2 ¼-star price rating and 2 ½- star performance grade, with some of our surveyed readers describing the service as "low-speed and high-priced compared to competition," and having "exorbitant pricing for low DSL speeds." If that’s not bad enough, AT&T caps every plan at 250GB of data each month, with no clear documentation on the pricing of overage fees.

However, if you are lucky enough to have access to AT&T's Power 45 Internet service, the 45 Mb/s for $65 per month rate brings that ratio to a much more reasonable $1.44 cents per Mb/s, per month. Unfortunately, not many surveyed readers indicated they had access to this service, but it should be noted those users generally rated the price and performance of AT&T’s best offering above three stars.

Pricing for these DSL offerings are only slightly lower than the average cable Internet deals, with speeds nowhere in the ballpark of a cable connection. Why are so many people paying so much for less?

It's all about availability. AT&T is more accessible where some mainstream cable and fiber services aren't. Most of our surveyed readers who rated pricing at three stars or lower complained that it was the best they could get, with one respondent explaining, "It is just an average ISP [out of] very few available in my area." It should be no surprise that performance was rated the least-important factor when choosing an ISP by our surveyed AT&T users, as most seem complacent to pay for these services when there aren't many other options.

On a positive note, the promotional rates are the same length as the contract. Customers can choose to cancel their service after the promotion expires without getting slammed with a termination fee or being forced to pay higher prices for the same services for another year (like many ISPs).

Reliability: 3 ¼ Stars

Some of our readers were once again harsh with AT&T for its reliability, citing frequent outages and less-than-advertised speeds. However, at 3 ¼ (3.17) stars out of five, reliability was the company’s highest-rated category from our survey.

Overall, the latest FCC study on ISP reliability shows that the majority of DSL service providers fall a little short of advertised download speeds, with AT&T performing as low as 79 percent of advertised speeds on its lowest plan. However, this improves as the bandwidth goes up, and even shows that customers on the Max Plus (18 Mb/s) plan enjoyed slightly higher speeds than advertised. Here's what the 2014 report, titled "Measuring Broadband America," found:

AT&T
DSL Plan
Advertised
Speed
Actual Sustained
Download Speed
Actual Speed/
Advertised Speed
Percentage
Express Internet1.5 Mb/s1.18 Mb/s79%
Pro Internet3 Mb/s2.52 Mb/s84%
Elite Internet6 Mb/s5.56 Mb/s93%
Max Internet12 Mb/s11.63 Mb/s97%
Max Plus Internet18 Mb/s19.25 Mb/s107%
Max Turbo Internet24 Mb/s23.20 Mb/s97%

This study is slightly dated, with the information collected in September 2013 and not published until October 2014, so it isn't necessarily indicative of current performance levels. However, it does provide a base data set to compare with, and it illustrates a slight peak bandwidth loss for the majority of plans and speeds (except for the 18 Mb/s option). DSL may occasionally suffer from these kinds of bandwidth losses depending on your distance from the central office, as we noted in our ISP review launch.

Downtimes don't appear to be a measurable statistic for ISPs (at least not from reputable sources we can cite), with the Federal Communications Commission ambiguously leaving out any data of that nature in its report. However, this shouldn't be a surprise because there isn't really a way to fairly judge an ISP's dependability based on downtime and uptime.

Downtimes are caused by a variety of factors, and are often isolated to either individual homes or areas, making it difficult to gather data on the frequency, length and reach of such outages. Furthermore, how would user error (we all know a guy that blamed the ISP for weeks about a modem he mistakenly plugged into the wrong port) be fairly applied to data of this nature? Without a truly unbiased way to measure outages, it would be difficult to put a grade on it.

That's not to say this isn't an important factor; at one point or another we've all watched that blinking LED, wondering when our connection would spring back to life. Some of our readers certainly were not shy in their disapproval for AT&T's downtime, with one commenting that "overall service is spotty at best, with frequent line drops," and another stating "I can't remember ever thinking 'what a fast, reliable connection I have.' In fact, as I was doing this, my Internet dropped for a few moments."

However, the majority of our surveyed readers rated the reliability offered by AT&T as quite high, with one reader noting its dependability. "AT&T is consistent, and that is ultimately what I demand for my day-to-day life." Others were not fans of the pricing or performance, but had to admit that reliability was exceptional. "It’s reliable, but I don't like the price or the speed." Some just had an overall great experience. "[The service is] always on, the modem never needs to be rebooted, and can consistently max the bandwidth and it always exceeds what I'm paying for." An overall score above three stars in our survey makes a strong case that AT&T has better-than-average reliability.

Service & Support: 2 ¾ Stars

Sometimes it isn't how often your service disappoints you, but how your ISP treats you when it does that makes the difference. Support was rated the number-one factor when choosing an ISP, according to our surveyed AT&T customers, and that category received the company's second-best satisfaction rating just above 2 ¾ (2.79) stars.

Customer satisfaction is another hard subject to properly gauge, with reputable studies on the matter being scarce. However, J.D. Power rated AT&T as having the highest customer satisfaction in the western region of the U.S. in its September 2014 "Residential Internet Service Provider Satisfaction" study. With our survey score approaching three stars, some of our readers seemed to agree with that assessment.

"Overall, AT&T has been responsive to issues reported to them," said one of our survey entrants. "In the day and age of fiber optics being a norm, charging $55 for 24 Mb/s is robbery," said another price-conscious consumer. The commenter went on to admit, "However, they do have reliable service and decent customer service."

Some readers disagreed wholeheartedly, lambasting the company for a combination of alleged missed appointments, long phone waits and billing issues. Many readers who rated support below three stars detailed a plethora of issues, including defective equipment, outsourced customer support and a feeling of being unimportant to the company.

"[The service is] good overall, but a little pricey for the speeds, given that when something happens, you are a number and not a person," said one customer in our survey.

We have all been there. When our technology fails us, it's never at a convenient time, it never comes back up fast enough and and it's never an important enough issue to the people on the other side of the phone. It could be said all service providers at one point or another have let us down, and likely will again. However, with a score of 2 ¾ stars, our readers ranked AT&T's support slightly above average, and a decent majority of our readers who gave lower scores to performance and price seemed to rate support at three stars or higher.

Overall: 2 ½ Stars

Judging by our readers' responses, AT&T offers middle-of-the-road performance at average access prices with decent reliability and customer service. Perhaps it's no surprise, then, that our readers gave it a middle-of-the-road overall score of 2 ½ (2.57) stars out of five, which is close to the actual average of each category.

"AT&T's network is very reliable and reasonably priced, though it won't set any speed records any time soon," said one respondent, who summed up our findings brilliantly. AT&T isn't the fastest Internet access out there. However, it is more widely available than competing broadband companies in a significant number of regions of the country.

As a result of that, many readers indicated a lack of other options, sounding despondent and accepting of less-than-spectacular speeds, support and pricing.

"[I have] slow upload speeds despite the plan, pricing is a bit high compared to other ISPs and support isn't always the best, but it's the only one in my area," said one AT&T customer, who gave the company decently high marks (all but performance was rated three stars or more) despite the dissatisfied tone of the comment.

Our overall survey results for AT&T show a split decision with our readers, with some praising the service in all facets and others detesting their ISP, and still others who feel the company shines in some aspects but could use work in some others. At 2 ½ stars, we seem to have a decent example of a company that does "OK" by its customers, with as many negatives weighing against positives, balancing the proverbial scale evenly.

Conclusion

Our survey provided a lot a useful data on what our readers thought about AT&T's Internet services. It should not be taken for more than it is: a reader survey with a pool of 271 helpful participants that provided a small snapshot of what our community currently thinks about AT&T's Internet service. Here are the full results of the survey, with each category labeled with the results of the most and least important factors when deciding on an ISP, according to the surveyed readers (one being most important, four being the least):

Performance (4)Price (2)Reliability (3)Support (1)Overall
★★ ½ (2.54)★★ ¼ (2.32)★★★ ¼ (3.17)★★ ¾ (2.79)★★ ½ (2.57)

A big thanks goes out to everyone who participated in our survey. Let us know what you think by leaving your comments below, and be sure to check out our next ISP review, which will take a look at one of the largest cable Internet providers in the country, with the most number of our readers responding to the survey: Comcast.

Derek Forrest is an Associate Contributing Writer for Tom’s Hardware. Follow him on Twitter.

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32 comments
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  • jasonelmore
    I wish you guys would do ratings for the Other 3 DSL companies like Windstream and CenturyLink..

    Those 2 companies are the absolute worst broadband companies in the world. All DSL plans in my area are restricted to 1 Mbps because of over selling, and no upgrades are planned to ever increase these speeds.
  • Achoo22
    I don't understand why the article states that it's impossible to measure downtime. My modem is pinged a couple of times a minute from multiple locations, all located on major backbones. This data, compiled, gives an excellent real-world representation of overall connection uptime and performance.

    Of course, it's overkill when first-hop pings exceed 300ms with 3% or more packet loss every night from 6PM to midnight or whenever demand goes up. The Windstream DSL service simply isn't engineered to support its users simultaneously.
  • cohetedor
    Your pricing unbundled is way off on 6mbps DSL. I'm in MI and have to pay $57 a month. And Uverse starts as slow as 768k, I know because they tried to cut my regular DSL off last January and 768k was the fastest they could offer me.
  • Kridian
    406965 said:
    I'm in MI and have to pay $57 a month. And Uverse starts as slow as 768k, I know because they tried to cut my regular DSL off last January and 768k was the fastest they could offer me.
    Dear lord! My condolences.
  • dorsai
    There is no better argument for municipal broadband projects in my opinion...these survey's make one thing clear...unless they are pushed by competition ISP's will not improve their service. Any speed below 15mbps in this day and age does not even qualify to be called "broadband". States should be pushing all of the companies offering anything below 15mbps speeds to upgrade their networks since they are suffering negative economic impacts by allowing the status quo...
  • 10tacle
    I participated in this survey last month, so I'm glad to see the results. My two biggest complaints were outages (while relatively quick, still a PITA, especially when gaming online and recording on the DVR) and lower than what my speed should be that I'm paying for. The good news is that my city is one of the markets that will get ATT's gigabit fiber. I had Comcast in my previous home and while it was more expensive and the customer service was horrid, it was also faster for the same price tier and there were next to zero outages.
  • dstarr3
    It's strange how this varies so wildly from my experience. I have had ZERO downtime in the past two years, I'm paying for 12mbps and I'm getting 15, and customer service has always been friendly and helpful. My bill went up after a year, and literally all I had to do was call and ask "Can you give me a discount?" and then my price went back down to normal. I'm very satisfied with U-Verse.
  • Achoo22
    Quote:
    All DSL plans in my area are restricted to 1 Mbps because of over selling, and no upgrades are planned to ever increase these speeds.

    It's worse here. My neighbor, further from the DSLAM than I am, pays less for 6mb/s than I pay for 1mb/s and because his CO pin is hooked up to a less congested set of tspans than mine, his service is better. Meanwhile, I can't even get them to make a QOS filter setup so that my low-bandwidth, latency sensitive functions (eg, ssh and telnet to work) can function.

    I won't even be able to load bandwidth-heavy webpages (like Amazon, which is about 3MB/24mb per load and will give 404 blank pages if any of the connections stall) to shop from home during Black Friday/Cyber Monday until after midnight.
  • Teamchaos
    I had AT&T DSL 18Mb/s for a few years. I never got more than 10-12Mb/s. Eventually I switched to Charter and now I enjoy 100Mb/s bandwidth that consistently exceeds what I'm paying for (typically 102Mb/s). AT&T may be reliable, but it's sloooow. My house is near the end of their line in my neighborhood and I'm sure that was a factor, but still shouldn't have had to pay for more than I received.
  • ummduh
    I had the 45Mbps plan here in Napa, CA. I was usually able to get the rated speeds, but VERY often I could not stream anything more than 240 in youtube, and often Netflix wouldn't load in HD. Also, the pings were pretty bad, in the 60-90MS range. (speedtest.net tests) I'm talking literally every weekday after 3pm, and every weekend you couldn't use youtube. Netflix was more hit and miss.

    We ditched cable/tv service all together and switched to comcast 150Mbps service against my own will. Pings in the 10-16MS range (plus speedtests out to 18xMbps regularly), and haven't had any problems with youtube/netflix bufferings or loading in their highest resolutions and bitrates.
  • firefoxx04
    I hate ATT. Glad I have comcast even tho they suck just as bad. At least they offer actual speeds that are worth having.

    All ISPs suck. They know it too.
  • JacFlasche
    I would rather watch the entire Ring Cycle by Wagner than deal with ATT support, and I hate opera and especially Wagner.
    I used them for years, then they changed from unlimited downloads to 50Gb per month. ATT is the worst, plus everything you do on their network is mirrored to the NSA, who they have kindly provided with facilities in their own offices in SF.

    They will be no help if you have a tech problem and will cycle you endlessly from one useless support person to another, everyone denying that it is their role to help you. Finally they may get you in contact with someone who understands something, but will want a premium for support.

    The very thought of dealing with ATT brings to mind images of banging my head against a wall.
    I use Cruzio, it is local and unlimited and free phone in USA and Canada, for $60 a month with a fiber network in the future.

    Screw ATT and the horse they rode in on -- fascists.
  • Red Reddington
    I am totally shocked by how high these ratings are. Shocked!

    I had one instance where they were having DNS issues and there were some sites I just couldn't load but loaded fine on my phone using LTE. I called them and they ended up suggesting I pay $29.95 for a tech support department. Outrageous!
  • jouster
    I been using uverse awhile. I'm on a 5down 0.5up plan. Ping is usually 8-10. Lately my up has been .8 & about 7 down with a 40 ping. Honestly don't like uverse. On average I get 5-7 crashes a day at least. And i'm stuck with their crappy modem that pretty much allows zero customization(ports for games etc)
  • LordConrad
    I have AT&T U-verse at 24 Mbps, but consistently get 28 Mbps. I stay with AT&T for one important reason: stability. My internet speeds are stable, and I can stream Netflix and Amazon at 1080p whenever I wish. Comcast internet drops out in the late afternoon and evening, but my U-verse is rock-solid.
  • dennphill
    DSL? I have Cox Communications as an ISP (cable) with a "preferred package'' that includes a maximum download speed of 50 Mbps (and with 'powerboost' up to 63 Mbps). Speedtest.net with Ookla shows generally 56 Mbps download and 6.8 Mbps upload, if that's any good info. And I'm in the panhandle of Florida as to location. I am in a fight with Cox because of their failing to honor a deal last Summer by one of their reps (after a year or two of about $140 per month, which then they wanted to up to regular prices of nearly $250 per month). Their rep offered 2-year contract with $180 or so a month (dropping free HBO and other minor changes) then a month or two later the price jumped up to the $250, and they told me the agent had no business in making me that offer. I took the issue up - could NOT get to anyone in charge, just kids on the customer service lines and customer retention department - so I wrote the FCC and the Florida Department of Agriculture (oversees telecommunication in this state). Bottom line is that they (Cox) took away the 2-year contract, and essentially are billing me at about $184 (don't know for how long!). Cox HQ finally wrote me (I got a copy of their response to the FL Dept of Agriculture from that organization (not Cox) at the end of last month, saying (in a lot of words) that i am getting $343.78 of monthly service and they are now billing me the $184.27 with some of the promotional rates expiring in the coming year on various dates. Besides the high speed internet preferred, I was forced a year or so ago to bundle a telephone service - which I don't need, want or use! - and the various cable TV packages are a lousy selection with many, many stations I have no intereset in, and beyond the 'essential' *including hte HD essential) package, I end up with the advanced package (includes music choice), and the bonus package (to watch Science, Nat Geo Wild and American Heroes channels), and the sports & info package (to watch the occasional Florida colleges football games. Probably over a hundred channels of which I watch about a dozen or so. One of my main complaints is that if they want to nickle-and-dime the customer base to death with these broad packages (that have so many stations of little interest), they should allow an a-la-carte station selection. Poor local HD over the airwaves programming, so options only include cable or direct TV and Century Link. Hoping for changes in the future. Would like to retain just cable internet - don't know what actual charges would be for Cox - can only find their "promo new customer) (read: sucker-in) rates online. Maybe Tom's will look at cable ISPs later. My sympathies for those of you with at or under 1 Mbps. (768k - really?) I know cable is significantly faster than DSL, and hope my comments are not out of place.I wish other would complain to their cable companies and urge them to get away from bundling unneeded services and go to television channels with a-la-carte options. I'd really love to see fiber-optics in my neighborhood!
  • Chris_31
    This article is terrible. It doesn't show real test results and AT&T is a terrible company. Even their cell service is overpriced. In any case DSL is so ancient is just pointless.

    This article should compare different ISP providers and their price and performance. Even reviewing providers overseas to see the difference in price and networks globally. Now that would be something.

    As for myself I have cavlevision also known as optimum and for $40 a month I get a guaranteed 50mbps down and 25mbps upload. I usually do between 70-75 down and 30-40 up but I have never done less than the advertised. My ping is also phenomenal. Cavlevision is one of the companies that truly cares about their customers and gets things done. They also don't interfere with anything you may be watching/downloading.

    I had a buddy who has Verizon FiOS and was watching something on showbox that was I guess you could say not exactly legal do watch. It was a a new movie that just came out and FiOS sent him a letter showing the time and date and exactly what he was watching... Kind of scary. They told him if he did it again they would slow his internet to crippling speeds.

    I download torrents nonstop and cavlevision has never once in over 15 years now sent me a letter. They protect your privacy, they don't violate it like so many other providers I've heard of.

    I feel sorry for all who cannot have optimum.
  • Achoo22
    Quote:
    Your forgot about the price of installation.... ATT residential installation isn't free.

    They also charge you significantly increased rates if you wish to opt out of their highly invasive data collection. The author's attempt to find package rates is fruitless anyway, since the advertised prices don't include the sundry below-the-line fees masquerading as taxes (read the fine print and you see that they are NOT taxes).

    Also, did anyone else find it kind of offensive that the author alluded to user error and problem configurations as though it were a common reason for discontent? That is the one thing that the generally worthless technical support can actually troubleshoot and fix, so I think it's highly unlikely to be a significant cause of service disruptions.
  • Chris_31
    I can't believe companies want data collections on their customers. This is something a company like cavlevision doesn't even allow. I know Verizon monitors all their customers.

    Honestly, what business is it of the ISP to even monitor anything you do what so ever? Its absolute bullshit.... I think they need to make a review of all ISP including service, price, reliability, and especially the invasion of privacy!
  • kyle382
    Quote:
    I wish you guys would do ratings for the Other 3 DSL companies like Windstream and CenturyLink.. Those 2 companies are the absolute worst broadband companies in the world. All DSL plans in my area are restricted to 1 Mbps because of over selling, and no upgrades are planned to ever increase these speeds.


    I had to get century link DSL in 2009 because cable wasn't available in my area at the time. It was $90/month for 3 Mbps solely because there was no other provider in the area. 20 minutes away in a larger town you could get 30 Mbps cable internet for $30/month....
  • REALRabidHamster
    AT&T in MY area is complete GARBAGE ... they wanted $51 per month for 6mb DSL ... I have Charter 30mb fiber optic for $59 per month ... and no data cap ... AT&T charged $10 extra for over 150Gb ... I'll NEVER go back to AT&T !!!
  • jimmysmitty
    406965 said:
    Your pricing unbundled is way off on 6mbps DSL. I'm in MI and have to pay $57 a month. And Uverse starts as slow as 768k, I know because they tried to cut my regular DSL off last January and 768k was the fastest they could offer me.


    I used to work for Verizons call center and while we didn't have their service where I lived (none in AZ) I used to hear stories like this for AT&T. While Verizon had a DSL option they were trying to push their FiOS into every area they had service. Some were hard though as they would get blocked by companies like AT&T or Time Warner as they managed to not allow them to lay their fiber lines down.

    It is funny to see how easy it is for a company to halt technological progress. Considering the internet started in the US and most of the computer technology comes out of here we should have the best network infrastructure available. Instead we have companies like AT&T price gouging their customers for internet speeds that are not even capable of loading basic web pages in a decent amount of time anymore.
  • wysir
    The only issue I've had with ATT is 2 faulty modems, other than that, I've only had 2-3 outages over 3 years. I'm kind of curious on how the age of the neighborhood/apartments relates to speeds and outages.
  • waikano
    My only other option is Mediacom...and the last time I had them they were out for like 6 weeks because of Ivan and my Phone (landline) never went out. That's when I made the switch to DSL and it was solid until they started pinging me with 150GB Data Caps. 1st year of U-Verse was pretty good at 12mbps. Now I'm at 18mpbs and it's so inconsistent. (Also paying $57 for it not the $45 you got listed above) That being said their Customer Service has been great. Wish I could go to Cable ISP and have ludicrous speeds (compared to U-Verse anyway), but sadly Mediacom just isn't worth the risk and their Customer Support in the past has been terrible even worse than AT&T by this poll.