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31% of Windows 7 Problems Are From Install

Windows 7 is likely Microsoft's best tested operating system to date, thanks to a wide spread public beta and release candidate testing period. But that doesn't mean that the new OS is without teething issues.

According to data collected by consumer helpdesk firm iYogi, the most prevalent problem new Windows 7 users encounter deal with the install. The next most popular problem is missing applets or components (such as the change from Windows Mail to the Windows Live version), followed by a missing Aero theme.

Of course, the prevalence of install problems for Windows 7 is easily explained by the fact that the OS is new and that all new users not buying a machine pre-loaded with the OS have to go through the install process. Couple that with the lack of an upgrade option for Windows XP users, and then add in all the variations of an in-place upgrade from Windows Vista, and one can imagine all the problems that might crop up.

As listed by Ars Technica, these are the top ten problems reported to iYogi:

  1. Problems with installation: 31 percent
  2. Missing applets or components: 26 percent
  3. Aero theme is not running: 14 percent
  4. DVD drive not found (this happens despite the drive being visible in the BIOS and the standard driver is working): 8 percent
  5. Hidden extensions (Windows Explorer's default setting in all the versions of Windows is to hide file extensions, as well as system files and folders): 6 percent
  6. Too many minidumps (By default Windows 7 keeps the last 50; minidumps are the memory images saved on the system when your PC crashes): 6 percent
  7. Aero snap problems (Windows 7 has a handy new ability to move and resize windows, all in one movement, but sometimes it does not work as expected and can become annoying): 3 percent
  8. iPhone won't sync with Windows 7 (usually with the 64-bit edition, the iPhone sometimes get recognized but then iTunes returns with the error 0xE8000065): 2 percent
  9. Custom icons get changed with new theme (When a new Windows 7 theme is applied, custom icons can be lost): 2 percent
  10. Taskbar problems (In Windows 7, it's difficult to tell at a glance whether an icon is a running application or a pinned shortcut): 1 percent

Have you been having the same problems?

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Marcus Yam
Marcus Yam served as Tom's Hardware News Director during 2008-2014. He entered tech media in the late 90s and fondly remembers the days when an overclocked Celeron 300A and Voodoo2 SLI comprised a gaming rig with the ultimate street cred.
  • trevorvdw
    Give it a rest Yam.
  • socalboomer
    However, these are only those reported to iYogi. The VAST majority of Win7 installs I've seen have been absolutely trouble-free and FAST.
  • BoxBabaX
    So by not encountering the first 4 problems (Brand new pc running win 7 ult perfectly). I have avoided 85% of issues? Not bad.
    Does being slower than Vista count as a problem?

    Does getting the "WinXP" mode to really work count as a problem?

    Does the long list of game/application compatibility count as a problem?

    Does the "made in India" count as problem? Great for India's economy, not so great for the US economy.

    Come on Tom's, how about you start reporting on the many "REAL" problems Windows 7 has...and this is "progress"?
  • ncarlson
    How can getting the aero interface to work be seen as a problem with Windows 7? Either you have a graphics solution powerful enough to support it, or you don't. I see this as a potential driver issue instead.
  • ncarlson
    How can getting the aero interface to work be seen as a problem with Windows 7? Either you have a graphics solution powerful enough to support it, or you don't. I see this as a potential driver issue instead.
  • trevorvdw
    31% of Windows bashing articles are from Marcus Yam.
  • My hardware ran fine on Vista with zero problems. Upgrading to Win7 64 bit I was constantly getting BSODs. After attempting several clean installs I decided to slow my DDR3 in the bios and the problem went away.
  • darkknight22
    I have the iPhone issue and it's extremley annoying, although I blame itunes for that one.

    If you want to talk statistics here, that's 31% of people that have issues....and what % of people with win 7 are ones that even have issues to begin with?
  • Haven't run into any problems installing windows 7 what so ever whether it be the upgrade or Full version. Just be sure to save what ever needs saving and do a clean install and you'll be just fine.

    The only problems I've seen so far is with companies not taking the time to make sure their software works correctly such as Verizon's newest version of their "Call Assistant" which is buggier than anything, especially on 64-bit windows 7.