Rift, Vive Launches Affected With Component Shortages, Processing Issues
The launch of the Oculus Rift and the HTC Vive have been marred with various processing and shipping issues, which angered customers of both devices. This weekend, both companies released a status update regarding their respective ongoing issues.
Mistaken Cancelled Orders
Days before the Vive’s launch, some users had their orders automatically cancelled “due to processing issues with financial institutions.”
At the moment, the Vive team is currently working to fix the problem, and it even managed to get some orders back to affected customers. If your order was unexpectedly cancelled, representatives from the team will work with you to get your order back on track. You’ll also need to contact your bank or credit card company in order to notify them of an upcoming charge on your account.
Supply Shortage
Even though a handful of Rift HMDs are already in the hands of some customers, there are more people that were supposed to get theirs this week. However, I pre-ordered a Rift and received an email that stated that some of the first customers couldn’t get their Rift on time due to “an unexpected component shortage.”
As a result, Oculus is revising its shipping dates, and you can check your updated shipping information on the company’s website on Tuesday, April 12. Even with this hurdle, Oculus believes that future units will still arrive on their intended shipping dates, and the company will cover any shipping and handling costs on every order placed until today.
An Ounce Of Prevention
For now, both companies are resolving their current issues and reassuring customers that their VR HMDs will be arriving soon. It’s not exactly a smooth launch for Oculus and HTC, but everything seems to be under control. For now.
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Rexly Peñaflorida is a freelance writer for Tom's Hardware covering topics such as computer hardware, video games, and general technology news.
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hoofhearted I got this same email from Oculus. I ordered mine, literally the second pre-order went live. A friend of mine who ordered it on the next day already got his. The ebay scalper-dicks are already selling them for $1000+. This is complete bullshit!Reply -
eklipz330 ReplyI got this same email from Oculus. I ordered mine, literally the second pre-order went live. A friend of mine who ordered it on the next day already got his. The ebay scalper-dicks are already selling them for $1000+. This is complete bullshit!
i hope they do right by you mean.
they could have assigned 1 VR headset per registered user to deter scalping, at least initially until production ramps up. -
thor220 Piss poor execution given how much time they had to get these issues sorted and the amount of money both valve and facebook have to put behind this.Reply
Did anyone else read the Oculus Rift's ToS either? Apparently they are entitled to use anything you do or create while using the rift. They can even commercialize it without prior permission. -
jasonelmore Reply
Did anyone else read the Oculus Rift's ToS either? Apparently they are entitled to use anything you do or create while using the rift. They can even commercialize it without prior permission.
Steam, and Origin also have the exact same wording in their ToS.. it's there to keep people from suing oculus if their data touches their servers.
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beetlejuicegr So they did their development with kickstarter or some kind of it, then they grabbed the money in salaries and didnt bother for a proper distribution/manufacture system? hahaha, looks like a small scam to me.Reply -
JP7188 This article is unfairly biased against the Vive. They aren't having component shortages or shipping issues. The issue is they don't actually take pre-order money out of your account until your unit is ready to ship, and undoubtedly some people just didn't have funds available, or banks blocked the transaction for whatever reason, but it isn't Steam/HTC 's fault. They are being uncommonly fair by not taking money in advance of shipping. This article is dinging them for that.. When they should be lauded.Reply -
CraigN ReplyJP7188 said:This article is unfairly biased against the Vive. They aren't having component shortages or shipping issues. The issue is they don't actually take pre-order money out of your account until your unit is ready to ship, and undoubtedly some people just didn't have funds available, or banks blocked the transaction for whatever reason, but it isn't Steam/HTC 's fault. They are being uncommonly fair by not taking money in advance of shipping. This article is dinging them for that.. When they should be lauded.
Oculus did this too. My Paypal still hasn't been charged for my Oculus. -
hoofhearted I am seeing ebay scalper-dicks with Vives on there as well, and I actually ordered that a few seconds before the main URL went live. So Vive is not first come first served either. I wonder if Vive and Oculus just have it in for Louisiana?Reply
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CraigN Reply17764246 said:I am seeing ebay scalper-dicks with Vives on there as well, and I actually ordered that a few seconds before the main URL went live. So Vive is not first come first served either. I wonder if Vive and Oculus just have it in for Louisiana?
The Vive doesn't start shipping til April 5th, so... no way of telling who they have it out for yet. ;)