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Acer Windows Mixed Reality HMD Review

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Conclusion

Microsoft's mixed reality concept sounds good. Who wouldn't want an infinitely customizable workspace where you can place apps wherever they're most convenient to access? You'd think that removing the restriction of a fixed display would be liberating. However, we found that using a 3D environment for 2D tasks was more difficult than a traditional monitor. With just four apps open, we found ourselves surrounded, which made the virtual space feel claustrophobic. When headsets sport resolutions that make small windows practical to read, Microsoft’s virtual environment will likely be much more compelling.

Working in mixed reality isn't terrible, it’s just impractical. The more time we spent in Microsoft's 3D environment, the more we got used to its limitations. However, even as VR veterans, we don’t feel compelled to swap our triple-monitor array for an HMD.

Hardware Conclusions

From a hardware perspective, there’s a lot to like about Acer’s Windows Mixed Reality Headset. In some respects, it’s a better device than the Rift or Vive. Acer’s headset is light, comfortable enough for moderate use, and capable of producing a crisp, clear image. We're also impressed by the inside-out tracking system's fidelity. It's spot-on, and as long as the controllers are in view, they track just as well as the Vive wands or Touch controllers.

However, we’re not impressed with the build quality of critical wear points, such as the visor’s hinge. Its construction seems questionable, and we believe it'll break long before it should. The controllers also have us concerned about their longevity. Let's be honest: when you’re fully immersed in a virtual space, accidents happen. We already see signs of wear with one controller's battery cover. These things just weren't built to last.

We would also have preferred a replaceable cable. We’ve already damaged the cable from one Vive, and our Rift's cable is showing signs of wear. With either of those HMDs, you can order a replacement if the existing cable breaks. Given Acer's design, though, if the cable gets damaged, the whole headset has to go back to Acer for repair.

The shortcomings of Acer’s Windows Mixed Reality Headset would be easier to overlook if the hardware was less expensive. Indeed, when Acer announced its pricing, the WMR Headset seemed like it'd be the most affordable option out there. But Oculus crushed Acer’s advantage days before it started shipping by slashing the price of a Rift with Touch controllers to $400—the same price as Acer’s device.

Bottom Line

If Acer’s headset was $100 cheaper than the Rift, it would be a tremendous value. However, we cannot recommend the WMR Headset over the Oculus Rift at a similar price point. Acer's advantages (a higher display resolution and no external sensors) do not make up for Oculus' superior build quality and bundled content.


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Kevin Carbotte
Kevin Carbotte is a Contributing Writer for Tom's Hardware US. He writes news and reviews of graphics cards and virtual reality hardware.
26 Comments Comment from the forums
  • steve15180
    I realize the article has a certain lead time. However, when the price dropped like a rock on these headsets last week, that changed the whole conclusion of the article. Is it
    really that difficult in an online publication to update pricing before publishing? Not
    the first time I've seen pricing off on these articles.
    Reply
  • jpe1701
    I have the HP hmd and I really like it. Are all of the controllers the same for wmr? Mine fit my hand well but as you say they don't inspire much confidence that they will last.
    Reply
  • ninjustin
    I can't wait to work in an office where we all look like Daft Punk.
    Reply
  • kcarbotte
    20647180 said:
    I realize the article has a certain lead time. However, when the price dropped like a rock on these headsets last week, that changed the whole conclusion of the article. Is it
    really that difficult in an online publication to update pricing before publishing? Not
    the first time I've seen pricing off on these articles.

    The price didn't drop. Amazon is selling them at a huge discount, but if you look at Microsoft's website the price hasn't dropped for any of them.
    https://www.microsoft.com/en-us/windows/windows-mixed-reality
    Reply
  • Sakkura
    20649878 said:
    20647180 said:
    I realize the article has a certain lead time. However, when the price dropped like a rock on these headsets last week, that changed the whole conclusion of the article. Is it
    really that difficult in an online publication to update pricing before publishing? Not
    the first time I've seen pricing off on these articles.

    The price didn't drop. Amazon is selling them at a huge discount, but if you look at Microsoft's website the price hasn't dropped for any of them.
    https://www.microsoft.com/en-us/windows/windows-mixed-reality

    Amazon is a much bigger store than Microsoft. And this is not the first time the price has dropped either. $400 is just a technicality, the practical price for the headset is under $300 (as are the other Windows MR headset, apart from the much better Samsung Odyssey model).

    On another note, I think you should have put more emphasis on the lack of integrated audio. You're forced to fiddle with a separate audio headset, with its own extra cord flopping around, and often physically interfering with the VR headset. It's really a major downside compared to the Samsung Odyssey, Oculus Rift, and Vive + deluxe headstrap upgrade.
    Reply
  • cryoburner
    20650111 said:
    And this is not the first time the price has dropped either. $400 is just a technicality, the practical price for the headset is under $300 (as are the other Windows MR headset, apart from the much better Samsung Odyssey model).
    Yep, WMR headsets have been commonly available under $300 for a while. Sure, the MSRP might not have officially dropped, but the headsets from Acer, Dell, Lenovo and HP are all available in this price range online. In fact, some have gone on sale for under $250 at times. The Oculus Rift getting permanently discounted to $400 has made it necessary for these headsets on a less established platform to sell for less, particularly since most of them don't do much to be distinct from one another. I'm sure the high price of graphics cards hasn't helped either. It's undoubtedly hurting sales of the Rift and Vive too, but the higher resolution of these HMDs means even higher-end hardware is required for gaming, which is undoubtedly still their main draw.

    It might be worth at least mentioning in the conclusion that it may be possible to find the headsets for well under retail. That could change of course, if adoption of the platform were to really pick up, but I think the main thing selling them currently is their lower price.
    Reply
  • SWKerr
    This is a pretty weak review especially considering that it is months after release. The cost of the actual Windows MR headsets has been between $200-300 for more than a month. Not mentioning this fact makes the conclusion misleading at best.

    I find it odd that you did not delve into the fact the Windows store has very few games and that you really need to use the Steam store for gaming. (Which is what 95% of people want these things for.) It would have been very helpful had you talked about this and mention some potential game compatibility limitations. Personally I have found the MR headsets work very well for every game I have tried but since they are not written for MR you are often looking at a Vive controller and guessing about how controls are mapped.

    Having used all available VR headsets at this point, I actually like the Windows MR the best. It is about the ease of setup. You do not end up with a bunch of wires running everywhere for the tracking and unless you have a large dedicated room for VR this is a big deal. The tracking may not be quite as good as a perfect setup of the competitors but it is functionally really good.

    Video cards: VR reviews should mention the current state of decent video cards at this time. These things will be very disappointing on anything less than a GTX 1060 6GB or RX 580 8GB. But...getting you hands on one is unlikely at any reasonable price point.

    Controllers: The reference controller could be better ergonomically but they are not uncomfortable to use for long periods of time. (Samsung actually made a better version for their headset combo.) What I find nice about the controller is that becase they have both the touch pad and stick inputs you can generally play both Vive and Rift games. The controllers are interchangeable across all the headsets and I expect someone to come out with a better aftermarket controller at some point.

    Really the Windows MR headsets are a good entry point for VR. They would not be good value at $399 but they are nowhere close to that price point.
    Reply
  • kcarbotte
    20651505 said:
    This is a pretty weak review especially considering that it is months after release. The cost of the actual Windows MR headsets has been between $200-300 for more than a month. Not mentioning this fact makes the conclusion misleading at best.

    I find it odd that you did not delve into the fact the Windows store has very few games and that you really need to use the Steam store for gaming. (Which is what 95% of people want these things for.) It would have been very helpful had you talked about this and mention some potential game compatibility limitations. Personally I have found the MR headsets work very well for every game I have tried but since they are not written for MR you are often looking at a Vive controller and guessing about how controls are mapped.

    Having used all available VR headsets at this point, I actually like the Windows MR the best. It is about the ease of setup. You do not end up with a bunch of wires running everywhere for the tracking and unless you have a large dedicated room for VR this is a big deal. The tracking may not be quite as good as a perfect setup of the competitors but it is functionally really good.

    Video cards: VR reviews should mention the current state of decent video cards at this time. These things will be very disappointing on anything less than a GTX 1060 6GB or RX 580 8GB. But...getting you hands on one is unlikely at any reasonable price point.

    Controllers: The reference controller could be better ergonomically but they are not uncomfortable to use for long periods of time. (Samsung actually made a better version for their headset combo.) What I find nice about the controller is that becase they have both the touch pad and stick inputs you can generally play both Vive and Rift games. The controllers are interchangeable across all the headsets and I expect someone to come out with a better aftermarket controller at some point.

    Really the Windows MR headsets are a good entry point for VR. They would not be good value at $399 but they are nowhere close to that price point.

    "This is a pretty weak review especially considering that it is months after release."
    I'm sorry you feel that way. I'm not going to get into the politics behind the delay in publishing, but the review was written before Christmas.

    "The cost of the actual Windows MR headsets has been between $200-300 for more than a month."
    Amazon is the only place that I've seen the headset discounted. Acer did no drop the price, and Microsoft didn't step in to subsidize the cost.
    When the price comes down at all retailers, we'll update the review. Until then, I stand by what I wrote. Acer wants $400 for the package, and unless you buy from Amazon, that's what you'll pay.

    "I find it odd that you did not delve into the fact the Windows store has very few games and that you really need to use the Steam store for gaming."
    Page 8 discusses that briefly. What would you suggest should be added?

    "Video cards: VR reviews should mention the current state of decent video cards at this time."
    We have written a lot about the current state of the graphics card market. I don't believe that has any place in a VR review because it's a temporary state of the market. Yes, it sucks to buy into VR right now because of GPU prices, but that doesn't affect the merit of the headset itself, nor the platform it runs on.

    "Controllers: The reference controller could be better ergonomically but they are not uncomfortable to use for long periods of time."
    Maybe for you, but my hands cramped up within 10 minutes of using them, and several people who tried it had similar complaints. Not everyone will have that problem, but the controllers were not designed in such a way that most people won't have problems.
    As for the Samsung controllers-- I haven't received a sample from Samsung yet, so I can't say much about that. I used Samsung's controllers for about 10 minutes and they are much better ergonomically.
    Reply
  • Heliosurge
    Reguarding no integrated audio; have you considered one of the many wireless headset options? Many bluetooth ones also require no headband.

    Steam? Did you miss the "Early Access support" support in steam. Or the fact that if you are a steam user; we would see a new headset icon that represents WMR.

    Reviews usually go with suggested retail price not a retailer's sale. Now i do agree that a small addition mentioning that Amazon is having a sale on them.

    But all in all a great review!
    Reply
  • Heliosurge
    Kevin

    While Intel's igpu peeformane was not good are you able to run some tests on Amd's Apus? Fm2+ & Ryzen Apus would be interesting if they yeild better results.
    Reply