Comcast ISP Review & Reader Survey Results

Tom's Hardware's ISP review series continues with Comcast, one of the industry's largest cable Internet providers. It's time to see what our readers thought of Comcast's performance, price, reliability and support.


Last September, we launched a survey asking our readers to rate the price, performance, reliability and support of their Internet service provider (ISP). The response was massive, with more than 3,100 votes cast.

We have already shared the reader survey results for AT&T. The next ISP we are going to examine garnered the most responses in our survey, with 710 users rating the company's high-speed cable Internet service. We had our readers rate the company's prices, performance, reliability and support on a scale of one to five stars, with one being the least satisfied and five being the most. We averaged each category's total score and rounded the results to the nearest one-quarter star. We also provided the mathematical average, allowing us to compare scores later.


First called American Cable Systems, Comcast was founded in 1963 with the purchase of a 1200-subscriber cable television system in Tupelo, Mississippi. The business reincorporated as Comcast Corp. in 1969, and held its first public stock offering in 1972.

The company began to purchase other small communications entities, acquiring a larger customer base for its cable television services and increasing its market share. In 1997, Microsoft invested $1 billion in Comcast, allowing it to purchase larger companies like Prime Communications, Jones Intercable Inc. and Lenfest Communications Inc. These acquisitions netted Comcast another 2.3 million customers, further tightening its grip on the cable television market. Now a giant in the industry, the company even struck a deal with AT&T to acquire select cable systems in six different states in 2001, scoring almost another 600,000 subscribers.

In 2002, Comcast launched its HDTV service and what we now recognize as its high-speed Internet services; the company boasted of 3.3 million high-speed data customers that year. The remainder of the decade was spent acquiring more of its competition and creating services that we still enjoy today, such as digital voice, video mail, DVR and On Demand.

As cable Internet speeds began to increase, Comcast introduced its first 50 Mb/s subscriptions in 2009. And in 2010, the company rebranded its technology platforms, products and services as Xfinity, giving its Internet-based services a hip new name (and possibly stealing a line from Buzz Lightyear).

In 2011, Comcast, along with General Electric, joined NBC Universal (which came into being after NBC and Universal merged in 2004), solidifying its spot as one of the most powerful communications companies on the planet. Last year, Comcast approved yet another insane acquisition, this time with rival Time Warner for a whopping $45.2 billion. This deal would have given Comcast roughly 40 percent of the total U.S. cable market, but the plans were abruptly dropped last April when public opposition and FCC reservations forced Comcast to abandon the effort.

Today, Comcast offers its Xfinity High-Speed Internet service in virtually all regions of the country, with more than 22 million subscribers. It's no wonder that the company received the most responses in our reader survey.


Comcast offers high-speed Internet packages using coaxial broadband cable lines networked over a great distance. The signal is boosted via daisy-chained hubs, and unlike DSL technology, cable Internet customers typically don't experience performance degradation as they get farther away from the central hub. However, cable Internet subscribers use a shared hub to reach the Web, and can often experience reduced performance during peak times when many users are operating from the same hub.

Cable Internet can reach higher peak speeds than the alternative, but generally costs more per Mb/s. Here’s a full chart of Comcast's primary service plans, speeds, prices and serviceable regions:

Speeds (In Mb/s)Prices (Per Month, Non Promotional)Primary Service RegionsTechnology
3, 10, 25, 75, 150$40, $50, $67, $77, $79AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NH, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT VT, VA, WA, WV, WICoaxial Cable Internet

Pricing: 2 Stars

It was easy to find pricing information for Comcast since I am within one of its serviceable regions. Like most of the other ISPs, Comcast requires potential customers to input a valid address before revealing plans and costs, and often will only show you what is available in your area. Luckily, my quiet corner of the country offers every primary Internet service tier except the recently launched Extreme 505 Mb/s service. We decided to exclude this offering from our review due to its low availability and seemingly business-class contract terms (a three-year minimum with additional line installation fees). Asking an outlandish $400 per month also seems a bit out of reach for standard residential users. Still, it's nice to dream of how many seats you could host at your next LAN party with that level of performance.

There were multiple bundles that brought the cost of certain Internet packages down to reasonable levels paired to television or broadband phone services. These plans offer promotional pricing for a contract term usually double the length of the discounted rate. For the sake of this review series, we only gathered data on stand-alone, non-promotional pricing.

Fortunately, Comcast offered flat-rate pricing on all but one of its performance tiers, which currently requires a two-year contract while offering a one-year promotional rate. Here's a list of Comcast's complete cable Internet service offerings, with unbundled prices and contract terms.

Xfinity Internet Plan Speed Promotional Rate Term Minimum Contract Term Stand-Alone Price Price to Performance
Economy Plus InternetUp to 3 Mb/sN/A12 Months$40/ month$13.33 per Mb/s
Performance Starter InternetUp to 10 Mb/sN/A12 Months$50/ month$5.00 per Mb/s
Performance InternetUp to 25 Mb/s12 Months (At $30/ month)24 Months$67/ month$2.68 per Mb/s
Performance Pro InternetUp to 75 Mb/sN/A12 Months$77/ month$1.02 per Mb/s
Blast! InternetUp to 150 Mb/sN/A12 Months$79/ month$0.52 per Mb/s

Our readers expressed overall dissatisfaction with Comcast's pricing, and after breaking down each plan's cost per Mb/s, it appears warranted that the company scored a sub-par two (2.11) stars on a scale of five. Some readers may have been influenced to give Comcast a low rating on pricing due to imposed data limits in certain regions.

Others were quick to address the staggering price-to-performance ratio, with Comcast generally charging more money per megabit than alternative DSL providers for roughly the same speeds. This isn't as prevalent when you approach the top of Comcast's residential service tier, but the company's service plans do not become cheaper than comparable DSL offerings until they rise above most providers' maximum throughput, with 150 Mb/s at 52 cents per Mb/s. However, even 150 Mb/s customers were generally unhappy with their pricing, despite heavily praising Comcast's performance and reliability.

"The price is too high, and will be even higher with the new data caps," said one reader, who scored Comcast above four stars in all areas except pricing.

Once again, this debacle seems to boil down to availability. Many of our readers indicated that Comcast was the only high-speed Internet option in their area, and that having no alternative meant dealing with the company's regional data caps and high price points.

Performance: 3 ½ Stars

Incidentally, few readers complained about performance, with the majority of our readers providing positive feedback for Comcast's speedy broadband Internet services. With a score of 3 1/2 (3.53) stars out of five, Comcast earns the highest score so far in the performance category.

Many readers praised Comcast's performance, with most rating it above three stars in our survey. Happy customers noted impressively fast speeds and often higher-than-advertised peak bandwidth. Some of our surveyed readers tied performance to pricing however, and even those who were pleased with performance still couldn't let that ratio slide.

"The speeds were very fast," said one reader who rated performance above four stars, "but the pricing was awful."

The few readers who did seem disappointed in Comcast's performance noted variable speeds, unstable connections and data caps as primary detractors. These community members mostly rated the company under three stars in this category.

It's also interesting to note that our surveyed Comcast users voted performance as the least important factor in choosing an ISP -- which could suggest that high performance is just expected from a cable Internet provider at this point in time. Comcast seems to slightly exceed that standard, with an impressive performance score of 3 1/2 stars out of five in our survey.

Reliability: 3 ¼ Stars

Comcast also scored well in the reliability category, with our readers rating it at an impressive 3 1/4 (3.34) stars out of five. The most recent FCC study on ISP service reliability, Measuring Broadband America, seems to echo our survey responses.

Advertised Speed
(Available Comcast
Data Rates From 2013)
Actual Sustained
Download Speed

Actual Speed/
Advertised Speed
Up to 3 Mb/s3.39 Mb/s113%
Up to 20 Mb/s21.07 Mb/s105%
Up to 25 Mb/s27.33 Mb/s109%
Up to 50 Mb/s53.21 Mb/s106%

Despite the fact that this dated study does not reflect current Comcast offerings, we can still use it as a foundation for comparison. Generally, Comcast customers seem to enjoy higher-than-advertised speeds, with many of our surveyed readers praising its performance, uptime and reliability as well.

"I get a lot more Mb/s than I pay for," said one surveyed Comcast customer, who rated the ISP at less than three stars in every category, despite this admission. Another commented, "Comcast's speeds and reliability are exceptional in my area, and my speeds have always been higher than advertised."

The few Comcast users who rated the company's reliability at lower than three stars reported frequent and recurring outages, lower-than-advertised speeds and peak-time congestion as the primary factors.

"It's fast most of the time, but reliability is an issue," said one of our readers. "It usually goes down at least multiple times a week, usually between 6pm and 11pm."

For the most part, it seems Comcast offers a decently reliable Internet service for its customers, especially since it's the company's second-highest score in our survey.

Service & Support: 2 Stars

It's no secret that Comcast has a bad reputation for customer service, which our readers typically describe as "nonexistent" (or with other colorful adjectives that can't be repeated). This resulted in a score of two (2.13) stars out of five, which is on the low end of the spectrum in our survey.

Many Comcast customers who participated seemed disappointed with customer support. One reader said, "when you do not have to deal with customer service, it is fantastic."

Furthermore, JD Power's most recent customer service satisfaction study rated Comcast with three stars (out of five) or less in almost every regional market, placing the company among the lowest-ranked ISPs in customer satisfaction.

Readers who were satisfied with customer support noted the company's friendly service, prompt remediation and effective tech support. "They have pretty good tech support and resolved the few issues I have had over the years quickly," said one reader, who seemed pleased on all levels. "High speeds. Good service. Great customer support," said another.

Since the most important factor among readers considering an ISP is customer service, it cannot be a good sign that Comcast has received the least satisfactory score in this area. 

Overall, it cannot be a good sign that the most important factor among readers considering an ISP see Comcast with the least satisfactory score. Along with pricing, support was more important to our readers than performance or reliability, and not coincidentally, Comcast's scores are split straight down the middle. By that logic, Comcast's final grade in our ISP survey seems fitting.

Overall: 2 ¾ Stars

It should come as no surprise that Comcast's overall score was a slightly above average 2 3/4 (2.74) stars out of five. Despite more-than-respectable marks in performance and reliability, our readers could not forgive unsatisfactory pricing and support, which our surveyed Comcast users considered the two most important factors when choosing an ISP. Dropping the ball in two out of four categories obviously hurts the overall average.

Judging by our survey, it seems that one of the largest issues facing Comcast is its perceived unapologetic attitude toward pricing policies and support. Offering bundled Internet packages with term lengths longer than the promotion rate is a sneaky thing to do (even though it's all in the fine print), and facing no competition in certain regions makes some users feel as though there's no choice but to pay higher prices.


Comcast's high-speed Xfinity Internet services received a very typical response in our reader survey, with participants giving almost identical testimony. According to many of our readers, the company's pricing and support are unsatisfactory, and despite its strong showing in performance and reliability, customers are less-than-thrilled with the two factors they consider most important. As a result, the company's overall score is low.

Comcast's strengths lie in the very technology that brought it to the table: cable Internet service, which offers higher speeds than competing DSL providers. Readers seemed to think that Comcast's high speed and reliability weren't good trade-offs for its poorly structured pricing and customer support. Meanwhile, many who gave the ISP a higher-than-average score had the same issues as those who rated Comcast lower. The difference seems to be that the readers who gave Comcast a higher rating seemed complacent about its negatives, accepting them as "the cost of doing business."

Here's a full rundown of our survey results for Comcast. Each category is labeled from one to four, with one being most important and four being the least when deciding on an ISP, according to the surveyed readers:

Price (2) Performance (4) Reliability (3) Support (1) Overall
★★ Stars (2.11)
★★★½ Stars (3.53)★★★¼ Stars (3.34)
★★ Stars (2.13)
★★¾ Stars (2.74)

Thank you, readers, for participating in our survey, and for following along so far. Let us know what you think by leaving your comments below. Next time, we'll examine Comcast's almost-partner in the cable Internet industry, with a sizable consumer base and fast access speeds: Time Warner Cable.

Derek Forrest is an Associate Contributing Writer for Tom's Hardware and Tom's IT Pro.

Follow Derek Forrest on Twitter. Follow Tom's Hardware on Twitter, Facebook and Google+.

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  • basroil
    No mention of their supercookies and man-in-the-middle attacks? How about some extra pages dedicated to those horrible aspects that should have them a max of one star?
  • dgingeri
    Anyone who rates their service more than one star is deluded.
  • basroil
    312980 said:
    Anyone who rates their service more than one star is deluded.

    Guess you've never had optonline or NTT, I give both a solid 3+ (some slowdowns, bit pricy, but actually decent support and reliability.
  • firefoxx04
    Comcast is garbage. Waiting in line at one of their locations is worse than waiting at the DMV. You have to deal with their dog <mod edit> support unless you are lucky enough to get some tier 3 + person who actually has a brain.

    Want to use your modem? good luck getting the service activated. The Indian lady on the phone has ZERO IT experience and it will take her 3 days to get you up and running. Absolute trash.
  • 10tacle
    I participated in the AT&T survey after moving and having to get it since Comcast was not in my area. I previously had Comcast for eight years. These ratings are about on par with my experience with Comcast: pricey but high quality in both speed and reliability, two things that are critical for someone who works from home a lot and who games online a lot. AT&T is less expensive but the tier speed and quality is lower and outages more frequent.

    But if you EVER have to go into an Xfinity store and get upgraded equipment or turn it in, good luck. The people there are worse than any county government driver license or tag office. It took me over TWO HOURS to turn in my equipment. Comcast/Xfinity's customer service reps are morons.

    What people need to always keep in mind however is that everyone may have different experiences with each ISP/cable company depending on where they live. A lot of it has to do with infrastructure investment. For example, Comcast spends more in Atlanta on quality and performance than they do in say a little town in Kansas. And large cities are always the first to get the latest tech boost too. The push to 1GB fiber will be years away from making it to the less populated areas (many will never see it). The same can be said for mobile phone companies too.
  • clonazepam
    I strongly dislike Comcast. In fact, I'd dismiss their entire board. They are clearly not cut out for the positions. All of the people that exercised choice and went to the internet for content, instead of cable television, gets punished by being charged extra for more data usage. It's going to happen. They want that lost revenue back from the cord cutters.

    My satellite service uses Comcast for the guide and any on-demand service. Then there's Netflix, Google's Youtube, Amazon's, and the list goes on.

    Comcast's streaming service is absolute garbage. There's no really good sorting option and trailers are just lumped in with everything else. Total garbage.
  • Grenadehhh
    I've been a Comcast customer for going on a year now. In Houston, TX. My experience has been decent. Customer service wise, they are absolute trash. I once literally spent over an hour on the phone with some agent who was clearly in Manila (I've worked ITSM call centers before and I know when I'm talking to the Phillippines) trying to explain to her that I cannot use the automated system because it's rejecting my phone number and account number, and she kept asking me for my phone number then having issues finding it. I know, that's why I'm trying to talk to a real person to fix this. Was on the phone over 2 hours total by the time they finally fixed my phone number and then got to the reason I called.

    I've called them many times for support and I truly dislike their phone reps. Trust me buddy, I've power cycled. I've totally reconnected everything. I've swapped cables. I've soft reset. I've wiped my tcp/ip stack, etc. etc. I've been working in IT for 15 years, I'm well aware of whether or not the issue is on my side. So the last time I called, the phone tech gave up immediately and said "We have to send out a tech, tomorrow" - 24 hours later. Dude shows up with a coworker, he must have done something outside because 3 minutes later when he walked in and looked at the gateway, it was working fine again. Total waste of everyone's time his included - I'm sure he had actual issues to fix.

    One time in June or so 2015 there was a mild, pansy lightning storm. It fried my gateway and then jumped to my machine and fried my NIC on my desktop, because I didn't use a surge protector on the gateway - like a moron. To their credit, I called them up and drove up to the nearest service center, swapped out the gateway, and was back up and running within an hour.

    Performance wise, and quality wise,they are so much better than TWC was in Cincinnati. And TWC was splendid, no problems whatsoever ever except infrequent outages.

    I have 250mbps net with speed boost usually getting 300mbps, and I live in an apartment where their good service isn't even available. There have been maybe 3 outages since last May, and I've gone completely without net for maybe 2 days total. The quality is usually good. I don't do anything "intensive" outside of using Steam where I'm generally downloading at 35 megabyte/second. For about $70 a month. This is after they cancelled my account and screwed me out of time and money, because originally the top tier plan available was 150mbps for 80 or 90 a month. The only real downsides are when you try to access certain things that aren't immediately in Texas, there can be a noticeable performance dump. Which is basically everything, but at least this state makes up for it by hosting so many servers in Dallas and Austin. For gaming, I've never had any issues inside of the USA (Obviously all ISPs are terrible at communicating across the planet) but I do seem to encounter problems more and more on YouTube where videos simply don't buffer worth a damn.

    I can't speak highly of their Xfinity cable - especially of how they have a monopoly on local sports broadcasting, this being an NFL, MLB, and NBA town that loves its sports. My cable literally never worked and I cancelled it. But the internet has been fantastic.

    However, everyone knows they are an evil, awful company with a board and executives that need to be dismissed. From the attempted merger with TWC to the proposed increased rates-per-gb, etc, they are just terrible. Unfortunately here in Houston, there is literally no choice. I work for AT&T (don't let them know) and they offer Uverse internet, which is a complete joke - 18 mbps at the highest in my area. And you can't get FiOS in a lot of areas. So Comcast is, literally as I said, the only option for residential service.

    Still waiting on that Google though, that or I'm going to move to Austin.
  • larkspur
    I've had Comcast as an ISP for 15 years and participated in the survey. I am presently on the 50mb/s tier with no data cap. I live in Southeast Pennsylvania in a rural wooded area that has a lot of power outages. My modem and router and computers have UPS units and I have a generator for when we lose power for days at a time. About 90% of the time when the power goes out, I still have internet service. Last year we lost power for 6 full days. Internet service was only out for 12 hours.

    The speed is as advertised and as I said, very reliable. The real selling point for me is that there's no data cap and no throttling and it's more reliable than our electricity. My sister uses a satellite ISP - when I visit her it is painful to browse the web (terrible latency) and she also has a data cap so forget about streaming anything. My Aunt has DSL (not sure what speed) and it is like molasses. Comcast is really too expensive, but considering my options, it is my best choice especially because I spend a lot of time working from home and I absolutely abhor data caps.

    I haven't needed to call technical support for about 5 years now. Last time was to activate a new modem and it went smoothly.

    But here's my biggest gripe with Comcast: every year I have to play the "promotion" game. I get the bill and notice it's doubled and I see that my old promotion ran out. So I call customer service and speak with a sales rep. Then the sales rep and I dance back and forth while he tries to sell me additional services or increase speeds all for just $20 more than I was paying with my old promotion. No I don't want your stupid home security package! I patiently explain that I don't want anymore services and am happy with my speed and just want to pay what I was paying before because it was already too expensive. Then he'll tell me there's no promotions available at my speed-tier and that my only option is to either pay regular pricing or increase or decrease my speed tier. That's when I threaten to go to Verizon (yes, amazingly my area has fiber available but after talking to them I'd have to pay for them to bury the fiber cable from the street to my house which is a long distance). At that point he puts me on hold and then comes back having magically found a promotion that gets me what I want for 'only' $5 more than what I was paying. So an hour later (lots of time on hold) I am now paying slightly more than I was paying before for the same service and I've only achieved this by threatening them with cancellation. And then a year later we do it again...
  • joz
    I kinda got lucky, got grandfathered into a 25mb $50/mo plan, that they can never, ever, get out of unless I fail to pay my bill - which won't happen, since I prepay half a year's worth of service, every half a year. And, they can never put a cap on me either. Well, they can, but they would have to pay me back the money I've paid them in full, plus the remaining time of the contract (2 year contract with automatic renewal.) And then I have the option to sue them for breach of contract {without arbitration.} Needless to say, the few times I've had to put in a service call for support have been absolutely miserable compared to my friends who have regular comcast service and have needed to call for support.

    But is it worth it? oh yes, oh goddamn yes. Still, when Google fibre and/or Verizon FIOS rolls into my area, I might double up on connections for a few months and see if it's worth skipping out on comcast at that point.
  • Shankovich
    Dear God $40 a month for 3 MB/s???? That really sucks. In Toronto we can get 50 down 10 up for $55 CAD monthly on DSL, albeit we have some restriction issues and our regulatory agency for providers is corrupt as hell.
  • heffeque
    Anyone who rates their service more than one star is deluded.

    Well... I give mine 4 stars. I pay the equivalent of $52/mo for 200/200 Mbps FTTH + landline with unlimited calls.
    There are no data caps, the 200/200 Mbps is stable 24/7 and the price isn't too bad.
    I took a star out of it because they gave me the "older" wifi-n router instead of the newer wifi-ac one.
  • cepheid
    The pricing on this article is not everywhere. Comcast charges $110 for 105MB/s in Nashville, TN. On top of this they throttle you down to 60MB/s on a regular basis. The article is extremely misleading and their survey is flawed.
  • 10tacle
    562793 said:
    The pricing on this article is not everywhere. Comcast charges $110 for 105MB/s in Nashville, TN. On top of this they throttle you down to 60MB/s on a regular basis. The article is extremely misleading and their survey is flawed.

    What are you talking about? This is a survey result summary of users from across the nation. Like I made a point of in my post above, just because your service offering is crappy does not mean someone else's in another part of the nation is not. Regional pricing is dependent on a lot of factors, not the least of which is competition pricing, infrastructure, and population. The author clearly stated that the pricing tier listed here was for his area only.

    If you think this survey is flawed, then state your case as to why. The fact that you pay more for less in Nashville compared to someone in Austin TX for example is not a case for argument of the entire survey being "flawed."
  • sillynilly
    I recently bought a new house and had to use Comcast - they have been great. I purchased my own modem, called them up, gave them all the numbers, they provisioned over the phone, connected, and everything was silky smooth. I pay for the 75 in Cali and consistently see 90-95 speeds over 90% of the time. I have never seen a test come back below 85. I was so dreading having to use Comcast after hearing so many bad things, but I suppose the old saying that an unhappy customer tells 10 people while a happy customer only tells one may apply here.

    Lucky for me I am a very happy Comcast customer.
  • DookieDraws
    Someone should start a petition to get Comcast to lower the prices on all of their services. I'll damn sure sign it! :)

    Their pricing is outrageous, but many of us who have no other option, will pay it. Plus, my monthly bill rarely stays the same. They'll occasionally tack on a few extra dollars here and there only because they can do so. That's some BS right there! I don't see how they can keep getting away with this. When I sign up for any monthly service, I expect to pay the price that was advertised- not to be nickel and dimed to death.

    I like the service I have from Comcast, it's been reliable for the most part, but my God, their pricing could certainly be better. Much better!

    I'm hoping some competition comes to my area SOON to compete with Comcast.
  • dstarr3
    My wife just got a job in a part of the country where Comcast has a monopoly. I am DESPERATELY trying to find an outlying suburb that has a second option, but so far, it's not looking good. I REALLY don't want to give Comcast any of my money.
  • HideOut
    I never got a chance to do the servey. I have their crap service in Memphis. We are one of the new towns with a data cap. Except when I signed up for it in early/mid october as I was new here (from San Jose, where I had their service for 5 years) they never told me there was a new data cap here. I went over and their <mod edit> system kept putting black boxes all over web pages I tried to load. Eventually I figured out it was them putting a pop up to tell me i've went over. Im only here for another 2 months. thank god. I woudlnt wish them upon my worse enemy. I got billed for TV service that never worked but event hough it never came on because theys ent tme the wrong equipment i still had to pay a pro rated rate for it. I hope this company goes bankrupt.

    <This is a family friendly site, let's watch our language>
  • varun706
    If only someone did this survey around the world, you all would come to know the horrible state some of the parts of the world are in regards to Internet connectivity.

    I personally subscribe to a plan for ~$10/mo. I get 2Mbps until I consume about a gigabyte of data after which I get 512Kbps for rest of the month. For those who downvoted (or generally gave a low rating) Comcast should feel lucky.

    Oh and the people over at the customer service have no idea of what Internet is for.
  • clockworkavatar
    I think some people were being generous. I have been a comcast customer for the majority of 2 decades, and well, if i didn't have to be, I wouldn't. The isp/cable monopolies have got to end already.
  • boytitan2
    Comcast only good point is its good compared to DSL...I am dissapointed in this article. 1 there is no reason for dsl to even exist in a country as developed as the united states at all. 2 The lack of harshness for Comcast is disappointing I pay around the same price for Comcast 25Mbps offering on my TWC 36ish Mbps internet and feel that is utter garbage compared to what I should be paying for with today's technology. TWC should have MAX rolled out here and my speeds should be in the 100s period. Seriously comcast internet speed offerings have been the same since 2009 that is <mod edit> garbage unless you are in a area that has finnally rolled out modern speed packages 300Mbs and up at reasonable prices your internet provider deserves a 1 star for pricing and speed. DATA CAPS should be a automatic -5 stars for comcast. Speak up people because what we have internet wise in the U.S. is unacceptable be as harsh as you can be with your service provider.

    <Watch the language in these forums>
  • thor220
    The problem with the performance category is that "good" performance is base off of other US ISPs. Of course Comcast, the biggest US ISP is going to have good performance because is one of the leading standard setters.

    Compare these performance numbers to many other countries in europe and asia and they'd be luck to get a 1. 15 dollars a month for 1 Gb service is standard in many countries throughout Europe. In Japan and north korea it's even better.

    We've given Comcast and Time Warner hundreds of millions of dollars in public money aside from regional, money gouging monopolies they have, in order to expand their network. I don't want to hear "oh speeds in the US are slow due to it's size" because the American people has paid 10 fold what other countries have with no results.
  • vaughn2k
    Here in Philippines, I am paying U$48 for a 7mbps, with an actual speed of 4mbps, and will go down to 2mbps in peak times. I could whine, but I stop... will go nowhere...
    So stops whining... :)
  • falchard
    Ohh my, look at these plebeians who cannot use Google, Verizon, or Cox. My Internet with Cox is $79.99 a month for 300 MB/s.
  • basroil
    316517 said:
    Compare these performance numbers to many other countries in europe and asia and they'd be luck to get a 1. 15 dollars a month for 1 Gb service is standard in many countries throughout Europe. In Japan and north korea it's even better.

    I pay ~$20 for 50/20 service in Japan, and 500/500 service is only about $75, no modem fees. Actually the system they have in Japan is great, you pay two fees, one to the backbone, one to the ISP, and the total price ends up being somewhere around $50/mo for most people with ~100mbps service. If you want a faster service, you change the ISP, but everything else stays the same because your connection is actually independent from the ISP