Sign in with
Sign up | Sign in

Microsoft 'Investigating' Black Screen of Death

By - Source: Tom's Hardware US | B 30 comments

A new sort of BSOD.

Last month, a particularly touchy change that Microsoft made in its latest Windows patches could cause a "Black Screen of Death."

Apparently, patches that affect Windows 7, Vista and XP made changes to the Access Control List that have caused installed applications to cough up the Black Screen of Death.

Security firm Prevx actually reported the problem here in this blog, and even released a free patch of its own to help take care of it. Of course, the Prevx fix isn't the official one so understandably many users are looking to Microsoft for the real deal. Sadly, it seems that Redmond is still working on it.

"Microsoft is investigating reports that its latest release of security updates is resulting in system issues for some customers," a company representative said via email to TechFlash. "Once we complete our investigation, we will provide detailed guidance on how to prevent or address these issues."

Stay tuned for word on Microsoft's resolution.

Follow us on Twitter for more tech news, reviews, and exclusive updates!

Discuss
Ask a Category Expert

Create a new thread in the News comments forum about this subject

Example: Notebook, Android, SSD hard drive

This thread is closed for comments
Top Comments
  • 22 Hide
    BoxBabaX , December 1, 2009 4:29 PM
    Crap, more ammunition for the Apple sheep! hopefully this is resolved quickly and efficiently, Windows 7 is doing so well too.
  • 21 Hide
    icepick314 , December 1, 2009 4:39 PM
    well...people ARE tired of BLUE-SOD...
  • 13 Hide
    touchdowntexas13 , December 1, 2009 4:37 PM
    been running Windows 7 for almost a year now. i haven't encountered a BlackSOD or anything like it yet (fingers crossed)
Other Comments
    Display all 30 comments.
  • 22 Hide
    BoxBabaX , December 1, 2009 4:29 PM
    Crap, more ammunition for the Apple sheep! hopefully this is resolved quickly and efficiently, Windows 7 is doing so well too.
  • 13 Hide
    touchdowntexas13 , December 1, 2009 4:37 PM
    been running Windows 7 for almost a year now. i haven't encountered a BlackSOD or anything like it yet (fingers crossed)
  • 2 Hide
    amnotanoobie , December 1, 2009 4:38 PM
    The good thing with Microsoft is that they acknowledge and always try to resolve any problem with Windows. Also, some may say that Microsoft is too slow, but this is the price of having a majority share of the OS market and taking into account the multitude of hardware and software configurations.

    They made a mistake the first time around, it would be a shame to do two mistakes in a row.
  • 21 Hide
    icepick314 , December 1, 2009 4:39 PM
    well...people ARE tired of BLUE-SOD...
  • -9 Hide
    rooket , December 1, 2009 4:40 PM
    Just more anti-windows propaganda from stupid Mac users. Hopefully this doesn't spur more dumb mac news on TH.
  • 4 Hide
    warmon6 , December 1, 2009 4:58 PM
    icepick314well...people ARE tired of BLUE-SOD...

    :lol: 
  • 1 Hide
    h0llow , December 1, 2009 5:03 PM
    wow.. that's funny. i had a client that had the black screen of death and I couldn't figure out what the computer was doing. It would show the Windows XP logo with the blue progress bar then turn black. Then it would cease to work from there.. Then I had to ghost it back just like I formatted it..
  • 1 Hide
    misterk_66 , December 1, 2009 5:03 PM
    I can attest to this error. My system borked after installing that update, so I had to restore my system drive. Oddly, the error didn't reappear the next go around. I have never had that with a Windows update before, so I thought it might have had some other cause which I couldn't determine from my logs. I guess I wasn't crazy after all! (well...maybe a little crazy...)
  • -8 Hide
    Boxa786 , December 1, 2009 5:12 PM
    This just in, Latest Apple ad:

    Im a PC, I have the latest and greatest MS OS, I dont suffer from the blue screen of death.

    Im a MAC, What about the BLACK screen of death?

    PC: ..... Dont know what your talking about...
  • 0 Hide
    bourgeoisdude , December 1, 2009 5:12 PM
    Microsoft has already denied the updates were to blame: http://www.betanews.com/article/Microsoft-denies-latest-Black-Screen-of-Death-claims/1259688849
  • 3 Hide
    omnimodis78 , December 1, 2009 5:24 PM
    boxbabaxCrap, more ammunition for the Apple sheep! hopefully this is resolved quickly and efficiently, Windows 7 is doing so well too.

    How is this ammo for the "apple sheep"? This apple bashing and windows bashing is so Vista-era it's not even relevant anymore. I use Windows7 not because I refuse to use Apple's alternative, but because Windows is what I am comfortable with. Seriously, this bashing of preferences is getting as annoying as that "but can it play crysis" crap. Get over it!
  • 2 Hide
    JohnnyLucky , December 1, 2009 5:24 PM
    Have not experienced any problems - yet!!! LOL
  • 3 Hide
    techguy378 , December 1, 2009 5:44 PM
    Microsoft has already concluded their investigation. The latest security updates do not cause the black screen of death. If this is happening to you then you've got much bigger problems.
  • 1 Hide
    sunflier , December 1, 2009 6:04 PM
    boxbabaxCrap, more ammunition for the Apple sheep!

    Let's not for get the recently patched Apple Snow Leopard for deleting Guest account data. Apple OS's are not immune to patching failures.
  • 0 Hide
    doc70 , December 1, 2009 6:11 PM
    bourgeoisdudeMicrosoft has already denied the updates were to blame: http://www.betanews.com/article/Mi [...] 1259688849

    Also, from the way the article is ending, sounds like the 'security firm' is missing in action as far as an explanation goes...
    Didn't have the problem on any of my PC's yet.
  • -1 Hide
    deathblooms2k1 , December 1, 2009 6:30 PM
    The story does seem a bit fishy and more specifically related to the firm than typical home users. Think about it, if it effects everyone running XP/Vista/7 there would be mass hysteria about it, instead we have a toms news article (hard to call it a news article with a straight face) written by Marcus Yam who consistently produces articles that have an obvious bias against Microsoft.

    The nice part is Microsoft is actually investigating it, unlike Mac who would just sweep it under the rug: http://www.tomshardware.com/reviews/apple-display-update,1747.html
  • -3 Hide
    lashton , December 1, 2009 6:31 PM
    and more anti windows crap from marcus yam
  • 5 Hide
    pug_s , December 1, 2009 6:44 PM
    Black is the new blue, I guess.
  • -3 Hide
    zeuss , December 1, 2009 6:44 PM
    Marcus quit embellishing the facts. Yes the patch was released in November but its painfully obvious you're trying to make it sund like it wsa released over a month ago, when in fact it was less than a week ago.

    Tom's stop allowing Marcus to write anything pertaining to Microsoft, he always comes up always biased garbage.
  • 0 Hide
    rcmaniac25 , December 1, 2009 8:58 PM
    On Microsoft's twitter it states "Black screen NOT caused by Microsoft updates http://bit.ly/6HvkDn"
Display more comments