Microsoft swats down reports of SSD failures in Windows — company says recent update didn't cause storage failures

Crucial P510 2TB SSD
(Image credit: Tom's Hardware)

There has been news in the latter half of August that Windows update KB5063878 has reportedly been killing SSDs, especially when performing continuous file writes exceeding 50GB on a drive that’s at least 60% full. However, after more than a week of investigation, Microsoft confirmed that the aforementioned update was not the cause of the issue. According to Redmond’s resolution to the service alert related to the original report, “After thorough investigation, Microsoft has found no connection between the August 2025 Windows security update and the types of hard drive failures reported on social media.”

One user claims that the bug affects how SSDs handle cache, and that models without DRAM and Phison NAND controllers are the most heavily affected. However, their further testing of 21 different SSDs revealed that drives using controllers from other brands seem to be affected as well. Nevertheless, the drives that crashed or disappeared were reportedly recovered after restarting the system, save for the Western Digital SA510 2TB model they tested.

Both Phison and Microsoft basically say that they cannot reproduce the issue, with the latter concluding that there was no problem with the update. Nevertheless, we still see a few posts on social media saying that their drive died after installing KB5063878. We’re unsure whether this is a pattern or a mere coincidence, especially considering the millions of SSDs in circulation. After all, we’ve seen big companies deny that there’s anything wrong with their products only for us to discover later that there’s a major issue with them (like Intel’s instability issues).

In the meantime, you should monitor your SSDs, especially if you’re writing large files in a storage drive that’s more than half full. And if you experience the same problem, it’s best to report it to both your drive’s manufacturer and to Microsoft so that we can establish a paper trail. That way, we can determine what’s really going on with the drives and the security update.

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Jowi Morales
Contributing Writer

Jowi Morales is a tech enthusiast with years of experience working in the industry. He’s been writing with several tech publications since 2021, where he’s been interested in tech hardware and consumer electronics.

  • Notton
    My confidence and trust in microsoft has hit a new low, so I am going to press X to doubt.
    Reply
  • USAFRet
    Notton said:
    My confidence and trust in microsoft has hit a new low, so I am going to press X to doubt.
    Phison appears to agree with Microsoft.
    https://www.tomshardware.com/pc-components/ssds/phison-squashes-reports-of-windows-11-breaking-ssds-says-it-was-unable-to-reproduce-issues-despite-4-500-hours-of-testing-recommends-users-deploy-heatsinks-just-in-case
    Reply
  • Alvar "Miles" Udell
    "A few reports on social media" out of probably millions of combined drives with those controllers in use and TomsHardware and other outlets not reproducing the issue themselves incline me to believe it's not a problem caused by a Microsoft update.
    Reply
  • Zaranthos
    A thermal problem is the most likely cause. How many of those affected had proper cooling? Any with supposed proper cooling have some type of "catch on fire" graphics card, overclocking, or more aggressive BiOS settings? I do wonder about graphics cards that draw so much power they recommend power supplies around 1000W and then a motherboard with an SSD mounted near the PCIe slot...
    Reply
  • zangetsu-san
    microsoft has a track record of outright lying, so there is no trust with them.

    if you want to be believed, then quit lying non stop.
    Reply
  • Amdlova
    I can't say anything because have sata drivers and enterprise nvme on my system... But I have these updates on Macmini 2014 and My 13600T and booth have Maxed out. Last Week have Downloaded more than 13TB of data. Not a single issue...
    Reply