Microsoft Launches Its Own Live Tech Support Website

Microsoft has launched a new tech support website that its users can rely on 24 hours a day, seven days a week. Dubbed, the site bears the same name as Microsoft's in-store help desk and promises a "premium" tech support service for those experiencing issues with Microsoft products or services. Currently only available for people in the United States, the site allows visitors to choose their own Answer Tech by viewing their profiles and checking out their expertise and service history. From there, the techs are trained to troubleshoot your problems and as well as teach you how to use various different Microsoft products. Of course, Microsoft isn't doing this for the good of its health. This tech support service is going to cost you. According to the Next Web, a virus removal will cost you $99, while an hour of training on Microsoft products will set you back $49.

Fusible was the first to spot the website, pointing out that it's so new, it has yet to be indexed by Google and has barely made it to Bing (Bing turns up just one result, which is a link to one of the Answer Tech's profiles on Answer Desk). Microsoft has not yet commented on the live status of the new website, so we don't know if this is a mistake or just a really quiet launch, but we're sure it's only a matter of time before we find out. Interestingly, while the site is only available to U.S. users, Fusible reports that Microsoft also owns it also acquired,,,, and, so perhaps international versions will arrive soon.

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  • funguseater
    Great, just what I need. MS taking away Virus Removal money out of my pocket, maybe it'll cause mass confusion and us techs will have to be called in to fix it up!
  • amstech
    Removing todays worms and/or trojan horse infections can require significant knowledge with an NTFS file system, registry, services and operations. Running a malwarebytes is simply not enough, many small infections stick around. So I wonder if they only charge the people they actually help?
  • memadmax
    Long time coming.
    I hope you don't have to pay an arm and a leg to have someone tell you the obvious like "Change your screen resolution", or something small and silly like that, because there will be lots of people like that........