Samsung Offering Sandy Bridge PC Refunds

News
By Marcus Yam
published

Samsung is the first out the door with a fix for its customers.

If you've already bought a Sandy Bridge-based computer, you're probably pretty discouraged at the news that there's a flaw in the chipset.

Samsung has already stepped up to the plate and said that it will refund customers' money for those who have purchased a PC from the company. Six models were on the market in South Korea, while there was only one available in the U.S. Only 2,000 to 3,000 units were sold since launch.

Bloomberg's report on the matter centered around Asian computer companies, and listed NEC as a company that may delay the release of its products. Given that the fixed chipset won't be available for a couple of months, a delay seems likely.

Fujitsu, Acer, and Lenovo did not share details on what they intend to do regarding the flaw.

Marcus Yam
Marcus Yam
Marcus Yam served as Tom's Hardware News Director during 2008-2014. He entered tech media in the late 90s and fondly remembers the days when an overclocked Celeron 300A and Voodoo2 SLI comprised a gaming rig with the ultimate street cred.
42 Comments Comment from the forums
  • kscr7
    i had a feeling such a good chip is too good to be true...
    Reply
  • bearclaw99
    ^^ The problem isn't with the chip itself
    Reply
  • milktea
    I'm not surprise. With Samsung, quality always comes first. I'm really happy with my Galaxy S. :D
    Reply
  • burnley14
    I'm glad they're really taking the initiative to refund people quickly, but all accounts state that this chipset issue won't even be an issue for quite some time. Wouldn't it be more effective to just do nothing for now and then offer a replacement product once the issue is fixed? Then the customer can still get the functionality of their device for the next few months.
    Reply
  • festerovic
    @burnley, affected companies don't want negative press regarding their products, even if their product wasn't at fault.
    Reply
  • gsxr1181
    Looks like Intel is taking a huge hit with this chip set flaw. To bad AMD didn't have Bulldozer ready to roll out. They could really capitalize on Intel's screw up.
    Reply
  • rwpritchett
    Here that AMD??? Opportunity is knocking! :bounce:
    Reply
  • goonigoogoo
    burnley14I'm glad they're really taking the initiative to refund people quickly, but all accounts state that this chipset issue won't even be an issue for quite some time. Wouldn't it be more effective to just do nothing for now and then offer a replacement product once the issue is fixed? Then the customer can still get the functionality of their device for the next few months.
    Samsung in no way is legally responsible for the refund. Don't be fooled this is a good public relations move which in the long run will benefit Samsung.
    Reply
  • sykozis
    kscr7i had a feeling such a good chip is too good to be true...
    It's NOT the processor....it's the SATA/RAID controller on the P67/H67 based motherboards... Have you actually read any of the dozen or more articles about this????
    Reply
  • Vladislaus
    goonigoogooSamsung in no way is legally responsible for the refund. Don't be fooled this is a good public relations move which in the long run will benefit Samsung.Since when aren't they legally responsible for the refund if they're selling a product with a flaw?
    Reply