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Samsung Offering Sandy Bridge PC Refunds

By - Source: Tom's Hardware US | B 42 comments

Samsung is the first out the door with a fix for its customers.

If you've already bought a Sandy Bridge-based computer, you're probably pretty discouraged at the news that there's a flaw in the chipset.

Samsung has already stepped up to the plate and said that it will refund customers' money for those who have purchased a PC from the company. Six models were on the market in South Korea, while there was only one available in the U.S. Only 2,000 to 3,000 units were sold since launch.

Bloomberg's report on the matter centered around Asian computer companies, and listed NEC as a company that may delay the release of its products. Given that the fixed chipset won't be available for a couple of months, a delay seems likely.

Fujitsu, Acer, and Lenovo did not share details on what they intend to do regarding the flaw.

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  • -1 Hide
    kscr7 , February 2, 2011 5:49 PM
    i had a feeling such a good chip is too good to be true...
  • 5 Hide
    bearclaw99 , February 2, 2011 5:53 PM
    ^^ The problem isn't with the chip itself
  • 0 Hide
    milktea , February 2, 2011 5:54 PM
    I'm not surprise. With Samsung, quality always comes first. I'm really happy with my Galaxy S. :D 
  • 0 Hide
    burnley14 , February 2, 2011 5:58 PM
    I'm glad they're really taking the initiative to refund people quickly, but all accounts state that this chipset issue won't even be an issue for quite some time. Wouldn't it be more effective to just do nothing for now and then offer a replacement product once the issue is fixed? Then the customer can still get the functionality of their device for the next few months.
  • 0 Hide
    festerovic , February 2, 2011 6:01 PM
    @burnley, affected companies don't want negative press regarding their products, even if their product wasn't at fault.
  • 2 Hide
    gsxr1181 , February 2, 2011 6:04 PM
    Looks like Intel is taking a huge hit with this chip set flaw. To bad AMD didn't have Bulldozer ready to roll out. They could really capitalize on Intel's screw up.
  • 2 Hide
    rwpritchett , February 2, 2011 6:12 PM
    Here that AMD??? Opportunity is knocking! :bounce: 
  • 0 Hide
    goonigoogoo , February 2, 2011 6:29 PM
    burnley14I'm glad they're really taking the initiative to refund people quickly, but all accounts state that this chipset issue won't even be an issue for quite some time. Wouldn't it be more effective to just do nothing for now and then offer a replacement product once the issue is fixed? Then the customer can still get the functionality of their device for the next few months.


    Samsung in no way is legally responsible for the refund. Don't be fooled this is a good public relations move which in the long run will benefit Samsung.
  • 5 Hide
    sykozis , February 2, 2011 6:35 PM
    kscr7i had a feeling such a good chip is too good to be true...


    It's NOT the processor....it's the SATA/RAID controller on the P67/H67 based motherboards... Have you actually read any of the dozen or more articles about this????
  • 1 Hide
    Vladislaus , February 2, 2011 6:47 PM
    goonigoogooSamsung in no way is legally responsible for the refund. Don't be fooled this is a good public relations move which in the long run will benefit Samsung.

    Since when aren't they legally responsible for the refund if they're selling a product with a flaw?
  • 0 Hide
    valpanig , February 2, 2011 6:51 PM
    sykozisIt's NOT the processor....it's the SATA/RAID controller on the P67/H67 based motherboards... Have you actually read any of the dozen or more articles about this????


    The issue always in bigger picture, don't believe in everything was typed in online. Intel, removed both mobos and cpus from the market for a reason.
  • 1 Hide
    dmcfc , February 2, 2011 6:52 PM
    milkteaI'm not surprise. With Samsung, quality always comes first. I'm really happy with my Galaxy S.


    R u sure?? I also have a galaxy s (captivate) and really i bought it at day of release, i've been waiting for froyo since then, thats 6-7 months!! The support always say they don't have a set date for it's release, their support is pretty bad, how can u say quality comes first??
    The phone has a lot of bugs, gps doesn't work, phone freezes often....
  • 1 Hide
    valpanig , February 2, 2011 6:53 PM
    rwpritchettHere that AMD??? Opportunity is knocking!


    AmD should be working night and day to introduce top of the line design without flaws right now. I don't understand what are they waiting for.
    Get the Buldozer out and feel like a king for a day :) .
  • 1 Hide
    OgCracKer , February 2, 2011 7:05 PM
    Samsung has great customer service. My Samsung 46 LCD TV was out of warranty and the exchange it with a new LED Model with a one year warranty. When they could have told me to pound dirt seeing my TV was out of warranty. They did the same thing for my boss. They even delivered the new TV, set it up and took the old one away free of charge. I highly recommend Samsung products. Best customer service and they even called me to resolve the issue.
  • 1 Hide
    rhino13 , February 2, 2011 7:09 PM
    No bonuses this year
  • 2 Hide
    VGKitov , February 2, 2011 7:12 PM
    This is a great move for them, because they dit it first. IMO this move will get them even more customers. And since they didn't sell too many PC's they should not have much of a financial loss.
  • 2 Hide
    TeraMedia , February 2, 2011 7:24 PM
    3000 units * $1k per unit (est. average) = $3M. That's a drop in the bucket, worth the positive press and customer confidence alone. I mean really, how often can a company buy goodwill from an entire market and give the appearance of standing firmly behind its products for a mere $3M? Excellent marketing manoeuver, and their customers benefit.
  • 1 Hide
    silverblue , February 2, 2011 7:24 PM
    dmcfcR u sure?? I also have a galaxy s (captivate) and really i bought it at day of release, i've been waiting for froyo since then, thats 6-7 months!! The support always say they don't have a set date for it's release, their support is pretty bad, how can u say quality comes first??The phone has a lot of bugs, gps doesn't work, phone freezes often....


    I'd be more inclined to blame your network provider than Samsung themselves. Even so, it's easier having a phone which isn't tied to a specific vendor. I was able to update mine to Froyo back in October as soon as it popped up on Kies.
  • 1 Hide
    Anonymous , February 2, 2011 7:29 PM
    @burnley14
    How would you feel if you bought one of those products that has an "issue won't even be an issue for quite some time?" I wouldn't want to use a computer only to have to send it back later with all my data, and without a spare to work with. That's a lot of hassle. Kudos to Samsung for doing this. Now those customers have a choice of waiting until Sandy Bridge is fixed, or buy a computer without that flaw now. Choice is always good.
  • 1 Hide
    wawa sxm , February 2, 2011 7:57 PM
    kscr7i had a feeling such a good chip is too good to be true...


    With the tone of the articles on toms hardware i can understand why you think that...its as tough the whole pc will fail and all my data erased....but in reality its a tiny problem that wont be notice by most and is easily avoided, really easily avoided.
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