FAQs
Does eBay offer free shipping?
Yes, but there are caveats. Because products are sold by third-party sellers, shipping costs can vary. Some sellers might charge higher fees than others to ship the same product. Others won’t have any shipping fees at all. The shipping price will be detailed on the product page but you can always contact the seller for more information.
Does eBay have a rewards program?
eBay has a couple of reward options for regular shoppers. Some stores are a part of eBay’s MasterCard Rewards Program which will earn you points every time you shop with them. eBay also has a program called eBay Bucks which accumulate when you purchase eligible items. You can find more details on their website, where you can also sign up for each scheme.
Does eBay offer a price match?
Yes, they do. If you buy an eBay Deal or another one of their top products and find it cheaper at one of its competitors within 48 hours then eBay will refund you the difference plus an extra 10%. Both the items need to be identical and both need to currently be in stock to take advantage of eBay’s price match.
What is eBay’s returns policy?
Return policies, like shipping fees, can vary from seller to seller. If you want to return an item, you’ll need to submit a request directly to the seller. Items must be in the original condition they were sent to you in. Anything purchased in a bundle must include all items that were a part of the package. If you don’t hear from the seller, customers are protected by the eBay Money Back Guarantee. If an item isn't sold to you as described and you cannot reach an agreement with your seller, contact eBay within 3 days and they'll respond to help solve the situation in 48 hours.
How can I contact eBay?
You can contact the eBay customer service team through the Contact Us option on their website. You'll need to let them know what you're getting in touch about, and their team will provide advice from there.
Hints and tips
Shop eBay sales: eBay runs sales throughout the year, with regular savings on specific products all year round, and site-wide discounts for seasonal events like Christmas, New Year's & Black Friday. You'll even see savings around third-party sales events like Amazon Prime Day, so keep an eye out for the latest deals to get the best prices.
Save with eBay Refurbished: Buying refurbished devices can save you a few dollars on your purchases. Refurbished items have been sent back to the manufacturers and fixed up to ensure that they meet a quality standard, so although they're not new, they're still in working order. You can find the latest deals in eBay's refurbished section.
eBay Bucks: Another way to get a little bit back on your eBay purchases is with the eBay Bucks program. With this program, you earn a percentage back on purchases made for specific, eligible products. eBay Bucks can be accumulated over time and spent on future purchases to help take the total cost of your cart down even further.
eBay MasterCard Rewards Program: If you have a MasterCard and shop at eBay regularly, you can also earn points with the eBay MasterCard Rewards Program. Points can be redeemed against future orders to save you on future orders. The number of points you receive can vary depending on where you live and what you purchase.
Shop the Brand Outlet: You can save on some of the biggest names in everything from fashion all the way to homewares and electronics by checking out the Brand Outlet at the top of eBay's homepage. You can regularly save up to a massive 60% off new items from top brands, making checking out the Brand Outlet an absolute must.
How to use eBay coupons
1. Select one of our eBay coupons you'd like to use and click "Get Code".
2. Add the products your code is applicable to your shopping cart as you go.
3. When you're ready to buy, head to the checkout screen and go to the section labeled “Gift cards, coupons, eBay Bucks”.
4. Enter your eBay coupon code and click “Apply” to redeem the coupon offer.
5. Proceed through the checkout process as normal to place your order at the new discounted rate.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
