FAQs
Does Creative offer free shipping?
Yes, you can get free shipping from Creative when you spend $35 or more on a single purchase. Also, if your order doesn’t meet the minimum spend requirements, then check our coupons page for any free shipping codes or promotions that may be available to help get that free delivery.
When is the Creative sale?
Creative participate in all major holiday sales periods such as Black Friday, Cyber Monday, and Boxing day. They also provide great deals on some of their products throughout the year. Make sure to check back regularly on our Creative coupons page for all the latest deals on Creative’s range of products.
Does Creative price match?
Yes, Creative offers price matching on a good selection of its products, with eligible items showing a “Price Match Guarantee” label. So you can rest assured that you’re getting the best deals on Creative’s products. If you’ve purchased an item from Creative and you have found the item cheaper or the price has suddenly dropped days after you purchased it, reach out to Creative’s customer support team for a refund of the difference.
Does Creative offer a warranty?
Yes, most purchases from the Creative store are covered by a warranty period. The length of the warranty period depends on the product purchased and can range from anywhere between 3 months all the way to 24 months.
What is the Creative returns policy?
Creative offer a 30-day satisfaction guarantee and you can return your order for up to 30 days. Products from the Replacement Parts category such as cables, remote controls and charging cases can be returned for up to 7 days. Due to hygiene reasons, Creative can not accept returns of non-electronic parts such as ear tips, ear cushions and foam cups. Creative also offers an extended returns period around the holiday period, so orders placed between November 1 and December 31 can be returned until January 31.
How can I contact Creative?
If you need to get in touch with Creative, there's a couple of ways to do so. You can either contact them using the live chat feature on the website, which is available Mondays to Fridays between9am - 5.30pm (CST), excluding public holidays, or by sending them an email using their Contact page.
Hints and tips
Look out for Creative sales: Like many tech retailers, Creative runs sales around key retailing periods, where customers can find up to $100 off selected products. Keep an eye out around Christmas, New Year's, Black Friday, Cyber Monday, President's Day, Memorial Day & more.
Become a Creative member: Sign up for a Creative membership to get involved in the brand's points scheme. For every $1 you spend on Creative products, you will receive 1 point. Every 20 points are converted to $1 credit that you can place against future purchases. Your first purchase will also upgrade your account to premium status which earns you even more perks including double-point events and exclusive sales.
Make the most of the Creative price match scheme: Creative will match cheaper prices that competing retailers are offering on selected products. Look out for the “Price Match Guarantee” label on the site and shop around if you want one of these products to check for better deals the brand will match. If you find a better price, just get in touch with their customer service team to start the process.
Shop Creative B-Stock products: Creative sells many of its signature products in the refurbished section, where you'll find returned items that have been restored to like-new condition available for a reduced price. Some products are even eligible for extra discounts letting you save even further on the cost of new technology.
Hunt for Creative Bundles: If you're after multiple Creative products, see if you can find everything you're after in one bundle. Bundles are often sold at less than it would cost to buy each item separately, helping you save on several picks you want to buy.
Sign up for the Creative newsletter: Want that pair of Creative Zen Hybrid headphones, but don’t want to pay full price for them? Register for the Creative newsletter and you'll receive all the latest information on products & promotions Creative has to offer so you can stay up to date on ways to save.
How to use Creative coupon codes
1. Select one of our Creative coupon codes you want to redeem and click "Get Code".
2. Copy the code and head to the Creative website to start shopping for the items you want.
3. Add the products you want to purchase to your shopping cart as you go.
4. When you're ready to buy, click on your shopping cart to review your order.
5. Here you can then click on “Enter Code” and a box will appear where you can enter the promo code.
6. After entering the code, click “Apply” and after validating the code, your new total will be displayed.
7. After checking the amount and seeing how much you’ve saved you can go ahead with your purchase.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
