Team Group agrees to $1.1 million DRAM settlement in another false advertising lawsuit — claimed advertised memory speeds required BIOS tweaks and overclocking settings

TeamGroup T-Force Xtreem ARGB DDR4-3600 CL14
(Image credit: Tom's Hardware)

PC memory manufacturer Team Group has agreed to settle a class action lawsuit to the tune of $1.1 million over allegations it advertised deceptive speeds for its DDR3, DDR4, and DDR5 memory products purchased in the U.S. between May 3, 2020, and April 8, 2026. Similar to a recent case involving G.Skill, the lawsuit claims that consumers were led to believe that the advertised speeds on Team Group’s memory kits could be achieved out of the box without requiring BIOS tweaks or overclocking profiles.

It was alleged by the plaintiffs that the company marketed its RAM kits using rated speeds that could only be achieved after enabling XMP or EXPO memory profiles via the motherboard BIOS/UEFI menu. Team Group has denied all allegations of wrongdoing and says that its “products were appropriately labeled and performed as represented.”

An individual can claim as part of the settlement class if they purchased Team Group DDR3, DDR4, or DDR5 memory products while living in the United States between May 3, 2020, and April 8, 2026. The settlement only applies to individual consumers, while purchases made directly by a business, such as a company, LLC, corporation, or partnership, do not qualify for compensation. However, if you personally bought the memory as an individual consumer, you may still qualify even if you later used the product for work or business purposes.

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As there is no fixed amount out of the total settlement fund of $1.1 million, the money will be divided among every individual who submits a valid claim. Payments will be made based on how many eligible Team Group DRAM products each person claims. The settlement also clarifies that one may claim compensation for up to five memory products per household without providing proof of purchase, while claims beyond that require supporting documentation.

Eligible customers can head to the Claim Hub website and follow the instructions carefully to file an official claim. You can also submit an objection or exclude oneself from the lawsuit completely. The deadline for the claim is currently set for July 7, 2026.

Earlier this year, G.Skill settled a similar $2.4 million lawsuit involving its DDR4 and DDR5 memory products. Plaintiffs argued that advertised speeds above JEDEC defaults required additional BIOS adjustments and overclocking settings that were not clearly disclosed on packaging or product pages. Most memory kits for modern PC platforms ship with conservative default speeds based on JEDEC standards, while higher advertised frequencies, such as DDR5-6000 or DDR5-7200, require users to manually enable XMP or EXPO profiles. The lawsuit argued that average consumers may not realize these additional steps are necessary to achieve the marketed performance levels.

G.Skill was also required to change its packaging and be clearer about overclocking and BIOS adjustments as part of its agreement. The Team Group settlement doesn't seem to include any such provisions and is rather purely offering a payout to affected buyers.

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Kunal Khullar
News Contributor

Kunal Khullar is a contributing writer at Tom’s Hardware.  He is a long time technology journalist and reviewer specializing in PC components and peripherals, and welcomes any and every question around building a PC.

  • TechieTwo
    THIS IS A DISGRACE AND ABUSE OF THE JUDICIAL SYSTEM.

    If you're buying memory and have NO CLUE what the default frequency is and that OC'ing in the BIOS is mandatory to run beyond the DEFAULT frequency, then you have zero business F'en with a PC device - PERIOD. These siren chasing bogus lawsuits should be tossed but in the U.S. the judicial system is used for Jackpot Justice to enrich paid liars and irresponsible personal behavior.
    Reply
  • thestryker
    This seems to be about Team Group cutting their losses due to the prior G.Skill case. While I don't particularly agree with the merits of these cases memory packaging is awful.

    The kit in my current system for example: Has a sticker showing 8000MHz in the upper right which is literally false. Lower right has a combination XMP 3.0 and EXPO sticker. There's nothing else on the package regarding operation and of course no documentation inside.

    I'm not sure of the best way to resolve this issue, but what's there now is objectively bad. Memory is also the only component which requires user intervention to run as advertised and may not run as advertised period.
    Reply
  • hotaru251
    thestryker said:
    I'm not sure of the best way to resolve this issue
    just list the base spd and the oc'd spd on box. That way they cover their butts from these type of lawsuits & the tech people still know how fast they can go.

    Will say I don't agree w/ the lawsuit myself but i'd still never turn down free* money from the ram i bought for last build.
    Reply
  • Thunder64
    hotaru251 said:
    just list the base spd and the oc'd spd on box. That way they cover their butts from these type of lawsuits & the tech people still know how fast they can go.

    Will say I don't agree w/ the lawsuit myself but i'd still never turn down free* money from the ram i bought for last build.

    Yup, like the $5-10 one might get from this.
    Reply
  • BROKEN 81
    TechieTwo said:
    THIS IS A DISGRACE AND ABUSE OF THE JUDICIAL SYSTEM.

    If you're buying memory and have NO CLUE what the default frequency is and that OC'ing in the BIOS is mandatory to run beyond the DEFAULT frequency, then you have zero business F'en with a PC device - PERIOD. These siren chasing bogus lawsuits should be tossed but in the U.S. the judicial system is used for Jackpot Justice to enrich paid liars and irresponsible personal behavior.
    Agreed!!!
    Reply
  • vanadiel007
    thestryker said:
    This seems to be about Team Group cutting their losses due to the prior G.Skill case. While I don't particularly agree with the merits of these cases memory packaging is awful.

    The kit in my current system for example: Has a sticker showing 8000MHz in the upper right which is literally false. Lower right has a combination XMP 3.0 and EXPO sticker. There's nothing else on the package regarding operation and of course no documentation inside.

    I'm not sure of the best way to resolve this issue, but what's there now is objectively bad. Memory is also the only component which requires user intervention to run as advertised and may not run as advertised period.

    This is no different than CPU packaging that advertises the maximum CPU boost speed rather than the base speed, or SSD's that specify the capacity based on factor 10 instead of the real factor. A 2 TB SSD of any manufacturer actually only has 1.86 GB of usable space, not 2 GB.

    It's a well known fact for as long as I can remember (+30 years), that memory has speed profiles, from JDEC to XMP to EXPO and often has 4 or more profiles. Without it you would have to find all the parameters and manually enter them to get it to work properly. That would include the required voltage.

    The advertising is not wrong. what is wrong is the buyers understanding of what they are purchasing and how to use it, because the memory will run as advertised when the speed profile is selected properly by the user.
    Reply
  • USAFRet
    vanadiel007 said:
    or SSD's that specify the capacity based on factor 10 instead of the real factor. A 2 TB SSD of any manufacturer actually only has 1.86 GB of usable space, not 2 GB.
    That started long before SSDs.

    20 years ago, WD and Seagate:
    https://www.crn.com/news/channel-programs/189602434/western-digital-settles-hard-drive-capacity-lawsuit
    https://www.itpro.com/134970/seagate-facing-multi-million-bill-after-settling-hard-drive-lawsuit
    Reply
  • thestryker
    vanadiel007 said:
    This is no different than CPU packaging that advertises the maximum CPU boost speed rather than the base speed
    First of all it's absolutely different because CPUs require zero user intervention to reach advertised speeds.

    Secondly speed isn't listed on Intel's packaging (AFAIK AMD doesn't either, but I have none of their boxes here) anymore, and when it was it was base clock not boost clock.
    vanadiel007 said:
    SSD's that specify the capacity based on factor 10 instead of the real factor. A 2 TB SSD of any manufacturer actually only has 1.86 GB of usable space, not 2 GB.
    As much as I don't like this (despite storage being this way my entire PC building life) it's also not even remotely the same thing. This is an example of deceptive, but technically accurate, advertising.
    vanadiel007 said:
    It's a well known fact for as long as I can remember (+30 years), that memory has speed profiles, from JDEC to XMP to EXPO and often has 4 or more profiles. Without it you would have to find all the parameters and manually enter them to get it to work properly. That would include the required voltage.
    Perhaps you think it's well known, but that's hardly the case. Most people who do not have in depth knowledge assume that when they buy an appropriate component and install it that it will work as advertised. This is an accurate assumption for everything that goes into a computer except for memory that uses XMP/EXPO profiles.
    vanadiel007 said:
    The advertising is not wrong. what is wrong is the buyers understanding of what they are purchasing and how to use it, because the memory will run as advertised when the speed profile is selected properly by the user.
    The advertising is wrong though which is why G.Skill lost their lawsuit and Team Group opted to settle. If you look at Corsair's packaging for example they clearly use an "up to" and list XMP/EXPO in with the capacity and speed.

    Also to nitpick: As I said my kit of memory says 8000MHz right on the front which is literally false as the memory runs 4000MHz when the XMP/EXPO profile is enabled.
    Reply
  • hwertz
    TechieTwo said:
    THIS IS A DISGRACE AND ABUSE OF THE JUDICIAL SYSTEM.

    If you're buying memory and have NO CLUE what the default frequency is and that OC'ing in the BIOS is mandatory to run beyond the DEFAULT frequency, then you have zero business F'en with a PC device - PERIOD. These siren chasing bogus lawsuits should be tossed but in the U.S. the judicial system is used for Jackpot Justice to enrich paid liars and irresponsible personal behavior.
    I don't know about having no business about messing with a PC, period. But I also don't think a casual user would look to see what speed the RAM is running at or care as long as it works, and if they do care THEN they need to be aware of XMP etc.

    Agreed that this suit was bogus, if the RAM proved to be unstable at the quoted speed it's false advertising but there's no allegation of that.
    Reply
  • Elusive Ruse
    TechieTwo said:
    THIS IS A DISGRACE AND ABUSE OF THE JUDICIAL SYSTEM.

    If you're buying memory and have NO CLUE what the default frequency is and that OC'ing in the BIOS is mandatory to run beyond the DEFAULT frequency, then you have zero business F'en with a PC device - PERIOD. These siren chasing bogus lawsuits should be tossed but in the U.S. the judicial system is used for Jackpot Justice to enrich paid liars and irresponsible personal behavior.
    You shilling for the manufacturer is a disgrace mate. I have been building PCs for myself and friends since I was a teenager and always found the DRAM stick packaging speed advertisements annoying and deceptive.
    They put so much emphasis on the OCed speeds without bothering to clarify it’s not the out of the box speeds. Why? Because plastering big numbers is much more likely to attract casual buyers. You know it, I know it, they know it and that’s why they settled.
    If it was such a disgrace then the big company wouldn’t have given up.
    Reply