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GoDaddy: We Were Not Attacked, It Was a Server Problem

By - Source: GoDaddy | B 35 comments

Yesterday Anonymous is took responsibility for knocking major web host and GoDaddy offline, causing a wave of associated sites to go down for the count as well. GoDaddy, which hosts more than 5 million sites, was believed to be attacked for publicly supporting the Stop Online Piracy Act (SOPA) earlier this year. "By using/supporting GoDaddy, you are supporting censorship of the Internet," wrote AnonOpsLegion via Twitter on Monday. However, it seems GoDaddy is denying that anonymous is behind yesterday's attack. In fact, according to GoDaddy, there was no attack at all.

A statement on GoDaddy's website states that the outage in service was not caused by "external influences." GoDaddy goes on to specify that it wasn't a hack or a distributed denial of service attack (DDoS).

"We have determined the service outage was due to a series of internal network events that corrupted router data tables," CEO Scott Wagner said in a statement. "Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again."

Regarding GoDaddy's claims that it wasn't hacked, Anonymous security leader Own3r says the company's denial is a ploy to save face. "Whooa is denying that it was hacked by me! They don't wanna show their cybersecurity is bad this way they would lose customers!" he tweeted. Own3r says it's only a matter of time before GoDaddy is hacked again.

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Top Comments
  • 18 Hide
    bigdragon , September 11, 2012 7:23 PM
    I think "internal network events" is worse than being hacked. Looks like GoDaddy needs to spend more money on their IT staff and less on advertising.
  • 14 Hide
    jellico , September 11, 2012 7:15 PM
    Alrighty... so they'd rather be thought of as incompetent at their core business rather than just a little weak a security. I don't know... I might have gone a different way on this press release.
  • 10 Hide
    sun-devil99 , September 11, 2012 7:31 PM
    bigdragonI think "internal network events" is worse than being hacked. Looks like GoDaddy needs to spend more money on their IT staff and less on advertising.

    Very true, I learned that real quick when I worked in their customer care dept. That and they need to offer better salary and benefits if they expect to hire (and for that matter retain) 'IT Staff'.
Other Comments
    Display all 35 comments.
  • 7 Hide
    blazorthon , September 11, 2012 6:49 PM
    first sentence of articleYesterday Anonymous is took responsibility for knocking major web host and GoDaddy offline, causing a wave of associated sites to go down for the count as well.l


    That "is" and the "and" shouldn't be there. The "and" also gives the impression that there's a word missing rather than an extra "and".

    On topic:
    Any network admins out there, can you describe what would need to be done to hack a system and do something like this? It seems like if it was an attack, it was more complex than the average script kiddie can manage and the response on twitter doesn't seem how someone who's better than a script kiddie would word a response.

    EDIT: added another mistake that was made in the article.
  • -9 Hide
    bllue , September 11, 2012 6:55 PM
    I believe them. The script kiddies in Anonymous couldn't pull this off
  • 7 Hide
    ddpruitt , September 11, 2012 7:15 PM
    I believe them.
    "Never attribute to malice that which can be attributed to incompetence."

    Using a DDOS, which is the only thing Anonymous can seem to do, to bring down that many websites is extremely difficult. Screwing up routing tables and killing websites, now that's easy.
  • 14 Hide
    jellico , September 11, 2012 7:15 PM
    Alrighty... so they'd rather be thought of as incompetent at their core business rather than just a little weak a security. I don't know... I might have gone a different way on this press release.
  • 5 Hide
    Pinhedd , September 11, 2012 7:23 PM
    ddpruittI believe them."Never attribute to malice that which can be attributed to incompetence."Using a DDOS, which is the only thing Anonymous can seem to do, to bring down that many websites is extremely difficult. Screwing up routing tables and killing websites, now that's easy.


    Any sufficiently shocking display of incompetence is indistinguishable from malice
  • 18 Hide
    bigdragon , September 11, 2012 7:23 PM
    I think "internal network events" is worse than being hacked. Looks like GoDaddy needs to spend more money on their IT staff and less on advertising.
  • 6 Hide
    tupz , September 11, 2012 7:25 PM
    server problem & router config problem are 2 separate things.
  • 0 Hide
    spartanmk2 , September 11, 2012 7:26 PM
    Routing loop?
  • 10 Hide
    sun-devil99 , September 11, 2012 7:31 PM
    bigdragonI think "internal network events" is worse than being hacked. Looks like GoDaddy needs to spend more money on their IT staff and less on advertising.

    Very true, I learned that real quick when I worked in their customer care dept. That and they need to offer better salary and benefits if they expect to hire (and for that matter retain) 'IT Staff'.
  • 3 Hide
    chrisjust98 , September 11, 2012 7:41 PM
    tupzserver problem & router config problem are 2 separate things.


    You can use a server as a router. Don't know if that's what they do, but it can be done.
  • 1 Hide
    NuclearShadow , September 11, 2012 7:44 PM
    Ah, denial as if anyone will actually buy this and even worse their dishonesty is likely to cost them even more. Reminds me the time the information minister of Iraq was claiming no US troops were in Baghdad when our tanks were seen patrolling in the distance. In-fact did GoDaddy hire that guy?
  • 0 Hide
    Anonymous , September 11, 2012 7:50 PM
    and on the internet, anybody can claim anything . . .
  • 0 Hide
    thecolorblue , September 11, 2012 8:01 PM
    ddpruittI believe them."Never attribute to malice that which can be attributed to incompetence."Using a DDOS, which is the only thing Anonymous can seem to do, to bring down that many websites is extremely difficult. Screwing up routing tables and killing websites, now that's easy.


    go daddy paid hosting servers have hundreds of websites on them each (thousands)???
    how many would have to be hit in order to take down the # of sites that went offline?
    also, since those servers are already over stressed with the # of sites on them how difficult would it be to overload them?

    honest questions because I don't know
  • 2 Hide
    therabiddeer , September 11, 2012 8:12 PM
    While it could be true it wasnt a DDoS attack or a hack, whos to say it wasnt an internal event from anonymous? Social engineering to physically do things to the servers is just as plausible.
  • 5 Hide
    namelessted , September 11, 2012 8:16 PM
    First SentenceYesterday Anonymous is took responsibility for knocking major web host and GoDaddy offline...


    Who is editing these news posts? That sentence just makes my head hurt.
  • 8 Hide
    hapkido , September 11, 2012 8:22 PM
    Quote:
    go daddy paid hosting servers have hundreds of websites on them each (thousands)???
    how many would have to be hit in order to take down the # of sites that went offline?
    also, since those servers are already over stressed with the # of sites on them how difficult would it be to overload them?

    honest questions because I don't know


    According to godaddy, they messed up their routing tables. It wouldn't be an issue of overloading servers. It's like this --

    If router A is directed router B
    And router B is directed to router C
    Traffic will flow from A to C

    Now let's same the entry became corrupted or (more likely) someone made an error.

    If router A is directed to router B
    And router B is directed to router A
    Traffic will not flow from A to C

    That's a simplified view, but that's what they're saying happened, and it's very plausible that's what did happen. It's more likely that a careless sys admin committed a bad routing entry than anonymous DDoSed godaddy.
  • 4 Hide
    DRosencraft , September 11, 2012 8:24 PM
    Here's the thing, Anonymous had been silent for a while, and in only about a week they take claim for two events in which those involved deny it was even a hacking. Given that Anonymous has not shown in the past a penchant for going after Apple, or targeting single individuals, the Apple UDID story didn't sound like them anyway. Then with this GoDaddy thing, you would have thought they would have somehow hyped this ahead of time like they have others. To claim that this was SOPA revenge, you would think they would have done this back when SOPA was actually an issue, not now when most don't remember it all that well and it hasn't popped back up on a legislative schedule. Not saying it's not possible they did this, but I am highly suspicious about them claiming credit for two actions in only a week that don't have their traditional hallmarks.
  • 0 Hide
    razor512 , September 11, 2012 8:28 PM
    Godaddy: how were we suppose to know that routers didn't, get thirsty?, at least we used the finest tap water imported from Somalia.
  • 1 Hide
    A Bad Day , September 11, 2012 8:38 PM
    bigdragonI think "internal network events" is worse than being hacked. Looks like GoDaddy needs to spend more money on their IT staff and less on advertising.


    That suggestion would've been useful awhile ago.

    There's a reason there's a website called, "No Daddy".
  • 4 Hide
    devotiecon , September 11, 2012 9:11 PM
    Their commercials suck.
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