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Windows 7 Upgrade Makes Some PCs Unusable

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8:30 PM - October 26, 2009 by Marcus Yam

Some PCs are stuck in an infinite PC reboot loop following Windows 7 upgrade attempt.

As is standard M.O. with any new version of Windows, a clean install is best. But clean installs are time consuming as they'd require back ups and reformats and installs and reinstalls and configurations. For some, just doing an upgrade is the preferred way.

Supposedly, the upgrade from Windows Vista to 7 is the most straightforward yet, thanks to the similarity in underlying software. Unfortunately, some users are finding out that the upgrade to Windows 7 could have disastrous, crippling effects.

Participants in a Microsoft support forum are now posting in a thread titled, "Windows 7 - Install Message - Upgrade Unsuccessful." The first poster detailed his or her problem:

"Hello, I purchased Windows 7 Home Premium 32-bit. I am attempting to upgrade from Windows Vista Home Premium 32-bit. On the last step of the upgrade (transferring files/programs/etc), my laptop rebooted and came to a screen telling me the upgrade was unsuccessful and my previous OS files would now be restored. My laptop is now in what seems to be a loop of restarting and trying to restore the files.

"Each copy of Windows I have are genuine (not pirated or anything), and I ran the Windows 7 Upgrade Compatibility Advisor and received no warnings from it before attempting to upgrade. My laptop meets the minimum requirements for upgrade."

Now other users are reporting the same type of problem, though there hasn't yet been a commonality other than trying to upgrade. Some users are upgrading using retail, pressed media, while others are using the installer files from Digital River's $29 student offer.

So far the problem only seems to affect a very small number of users, but Microsoft still has yet to find a solution. One Microsoft support engineer suggested to those who had to burn their own discs from images to use the slowest write speed as possible to avoid corruption.

Have you been having any problems upgrading from Vista?

Source : Tom's Hardware US

Talkback
Add your comment
impulse fire911 10/26/2009 10:42 PM
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-20+

George:"hey mike, did u finish coding that part of the win 7 upgrade to restore vista files?"
Mike: "shit..."

zach538467 10/26/2009 10:45 PM
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-20+

Somehow I knew this was written by Marcus before I even clicked on the headline...

papasmurf 10/26/2009 10:46 PM
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-5+

I upgraded my wifes notebook from vista home premium 64 to 7 home premium 64 and it took 8 freakin hours! After the install completed it would blue screen and randomly reboot. A fresh install fixed everything I was lazy and didn't want to reinstall everything

rumar4u 10/26/2009 10:49 PM
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-20+

All things that Marcus Yam Post are against Windows. Pure Mac Fan

kiloprime 10/26/2009 10:50 PM
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-9+

I upgrade 64bit vista to 64 bit Windows 7, and got the same thing after the first install try. Removed iTunes and my ATI Catalyst Control Center, reinstalled and it went fine, but took over two hours. Reinstalled iTunes and my ATI stuff and off we go, works fine.

Zoonie 10/26/2009 10:51 PM
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-19+

"Each copy of Windows I have are genuine, AARRR (not pirated or anything AAARRR).."

ssalim 10/26/2009 10:53 PM
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-20+

Word of advice: do not do upgrade. Do clean install instead. It's better for everyone.

Anonymous 10/26/2009 10:54 PM
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-12+

This isn't really news...This has been an infrequent but ongoing problem with almost every previous version of Windows.

aoster87 10/26/2009 10:55 PM
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-20+

This is why upgrading is the suck and clean install is better.

dhowie 10/26/2009 10:58 PM
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-9+

I upgraded using the $29 upgrade download from digital river, to upgrade from Windows XP Professional 64bit to Windows 7 Professional 64bit in less then 40 minutes, and i still retained my old software and documents even though i backed up all my stuff to begin. Score one for Microsoft.

On another note Microsoft's 64bit upgrades from Digital River require a 64 bit OS already in place to unpack. Minus one for Microsoft for forgetting to tell everyone.

The fact is, that even with the problem in place, the software and documents can still be recovered. Unfortunately, for my fellow mac users who upgraded to snow leopard and lost their documents and software to the mac upgrade bug (that deletes files and user information), im sorry, but hey atleast they have patch so you dont loose all your data twice :)

samely 10/26/2009 10:59 PM
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zach538467 :
Somehow I knew this was written by Marcus before I even clicked on the headline...


Sad to say, I had the same thoughts.

JonathanDeane 10/26/2009 11:00 PM
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-5+

"Have you been having any problems upgrading from Vista?"

As a rule I never upgrade I do clean installs, I have had luck in the past but after some time I would just wipe out the system and do a clean install. Each time I have done a clean install VS an upgrade I noticed that the clean install ran faster then the upgrade. (not hard evidence but my perception is important to me lol)

If some one has a problem doing an upgrade hopefully some one did a backed up before they did the upgrade like they should have anyway.

2 important lessons.

1. Back up your stuff, especially if your doing something massive like say hmmm an OS upgrade.

2. Do a clean install then if you did #1 like you should have then happiness will be yours, with all your files and a fresh new OS whats not to like :)

njkid3 10/26/2009 11:01 PM
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-3+

this is what people get for upgrading. and not doing clean installs

jegadeth 10/26/2009 11:02 PM
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-11+

Just do a freakin clean install. I did this last week. It was done in 30 minutes. I just added my other media partition as a library. Bam....music, pictures, documents, all there. Then I slowly reinstalled apps as i needed them.

People that just have 1 partition for the 2-8 year life of their PC, cram it with junk, and expect to just "upgrade" to a new PC without any issues?

C'mon.

bliq 10/26/2009 11:03 PM
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-6+

rumar4u :
All things that Marcus Yam Post are against Windows. Pure Mac Fan



Just because he pointed it out doesn't mean it's not happening. And from all accounts, it's happening.

rsklingensmith 10/26/2009 11:09 PM
Show
legierk 10/26/2009 11:20 PM
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-4+

zach538467 :
Somehow I knew this was written by Marcus before I even clicked on the headline...


Yep, same here

kamel5547 10/26/2009 11:35 PM
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-3+

Funny thing is for all the "blame" on MS for the install times, I installed Vista and Upgraded (clean) to 7 on a new PC in less than an hour. Mayhaps the issue is hardware/file fragmentation related.

The same issue occurs across OS's (yes even Mac and Linux similar reports exist going from Tiger to Leopard), upgrades do not always go smoothly as it is impossible to test every possible file change that could have occurred. If you don't backup your data religiously you will lose it, if not today then at some point down the road.

Anonymous 10/26/2009 11:39 PM
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-1+

A laptop recently appeared on my desk with these exact symptoms. I was pretty stumped by it.
Not being paid enough to figure out the problem, I managed to revive the recovery partition (Windows 7 had removed the boot entry for it, but hadn't deleted it thankfully) and restored Windows Vista.

The client wasn't interested in the operating system on the machine, they simply requested that I "fix it"

It seems the upgrade attempt was performed by the client's son in an attempt to "fix" the machine which was plagued with slow startup time and a healthy dose of unnecessary applications running. I don't have any details about the 7 install that was used, but it seems that it wasn't a retail copy.
This would have been a perfect candidate for one of those Clean Installs that Microsoft recommends, but for some odd reason, the contents of the My Documents folder was deemed too valuable to simply copy to a flash drive while the system was upgraded.

I'd be very curious to know more of the specifics about this problem. The machine I had worked on was running a 32bit version of Vista Home Premium, OEM Gateway.

shadow703793 10/26/2009 11:42 PM
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-0+

ssalim :
Word of advice: do not do upgrade. Do clean install instead. It's better for everyone.


EXACTLY! That's what I tell every one who's upgrading an OS.

The problem is 75% of the people don't have back ups of their stuff, so backing up that takes quite a while for those idiots.

Off topic: Any one who lost data and didn't have back ups because they didn't back up, they deserved it.

kvn00 10/26/2009 11:43 PM
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-2+

Dude, Marcus, you should at least create several pseudonyms under which to write those anything-not-Apple-sucks articles. This way everybody can pretend that you're not insulting the intelligence of your readers.

redgarl 10/26/2009 11:47 PM
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Honis 10/27/2009 12:08 PM
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--3+

I wonder if running a Vista Repair Install (from your original Vista disk) and then the 7 upgrade. You'd lose settings (if you didn't lose them already), but you'd know Vista is in a state that Microsoft tested against.

Like many other users I knew this was written by Marcus before it loaded, but he hasn't been doing all anti-windows articles: http://www.tomshardware.com/news/w [...] ,8910.html

rpmrush 10/27/2009 12:12 PM
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-3+

Why potentially carry your "Windows Rot" into your new install. Fresh install always. People running any version of Windows that is over 12 months old don't need "more RAM". They need a clean install. Windows rot has taken hold and if you only reinstall everything will snappy and happy again. ALWAYS CLEAN INSTALL. DON'T BE LAZY!!!

matt87_50 10/27/2009 12:17 PM
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-0+

God, I swear it is easier and simpler just to do a clean install! chances are you don't even use 99% of the apps you have installed, so you only have to reinstall that 1%, and get the benefit of the speed increase gained from not having 100,000 background updaters running!!

griffed88 10/27/2009 12:20 PM
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-1+

I got win7 from my school for $20 but it was an "upgrade only" disc so I had to do an upgrade and it worked fine.

I would have liked to do a clean install but the workaround that worked for vista upgrade only versions didn't work for win7

dheadley 10/27/2009 12:21 PM
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-0+

I really don't understand why everyone is getting on the author. He is reporting a real problem that many are having. No different than the articles about Apples latest OS having problems. If it can be reported for OS then it very much should be equally reported for another.

I am going to be upgrading three computers in our home with a family pack and will do clean installs on all of them, but I always do a clean install whenever I need to upgrade the OS or run into problems. My personal computer has four 1TB drives in raid though and we have an additional four external drives connected to the home network, so backing up the three desktops and my laptop is an easy thing to do.

But that being said of the circle of family, friends and neighbors that I am asked to work on when there is a problem only two other computers have external drives or even secondary drives to do backups and they will not take the time to do DVD/CD based backups. I've tried to convince them over and over to get something, anything and the most I've been able to do is get them using USB flash drives because I gave everyone an 8GB Sandisk last year taped to their Christmas cards.

People on this site tend to think that everyone has all the hardware they do, would do complete backups and clean installs like they do, and so on.

The truth is the average person walking into Walmart or Best Buy is going to take the box home, stick the disk in the drive and follow the prompts. Just like they do on every other install menu, like for service packs etc.. they will look at any recommendations to backup and just click through and install anyway. many are going to loose their data same as every other upgrade cycle, from lack of knowledge and if they are a Vista user previously from developing an indifference to OS messages and will just click through without reading.

SneakySnake 10/27/2009 12:24 PM
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-1+

Interesting how you hate the author for merely pointing out the some users are experiencing problems with Win7 installs. He says that it happens to a very small number of users and yet he's "a pure mac fan".

Fascinating how much hate someone can gather by simply not saying nothing but praises about MS

dhowie 10/27/2009 12:26 PM
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--3+

Hey Marcus, how much data did you loose with that whole Mac upgrade bug, come on, tell us :)

I bet during that whole bug thing you wrote an article or two on a pc didn't you!

deadlockedworld 10/27/2009 12:28 PM
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-0+

legierk :
Yep, same here



The duty of a free press is to challenge the status quo, and report with critical thought. You should be happy Tom's is acting more like a credible news source, and less like a little blogging club for microsoft fans.

He may be biased, but so what? Other writers are biased toward PCs. Its healthy to have a balance.

--
“It is the mark of an educated mind to be able to entertain a thought without accepting it"...

jjchmiel78 10/27/2009 12:30 PM
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-0+

Marcus, your opening paragraph is a prime example why you seem so hated here. It is written in a tone of pure hatred rather that fact telling. As for Microsoft rushing their product out and then having problems, this is nothing new in any industry. Mac = Snow Leopard deleting files, Cars = new models having reliability issues, Xerox = new printers (At work we had a brand new model and the handle for the tray broke frequently, tech said design flaw released a kit to fix and now is fine). The real question should be, was Microsoft able to support this customer in getting out of said loop so they may back up files and do an alternative way? Was Mac able to support it's customer that lost their data to fully recover it? These are the answers consumers want to know. How each individual company handles their set backs indicates the true value of the company. Legitimate testing and benchmarks that are on equal terms, unlike that pile you had up on windows being slower than mac, will go a long way. And in my personal opinion $200 for an upgrade (sorry mac but since you have to already own the mac and there is no option to build yourself it is an upgrade) with some problems but able to keep my data is cheaper than $30 and losing it all.


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