Tom's Hardware's AMA With Asus, In Its Entirety

Updating Android, Driver Support, 4K Displays, And Mini-ITX For AMD

Q. What goes into creating an Android OS update for your tablets (like does Asus have to code custom software, talk with other companies like processors to get drivers, testing time, etc), and how is it decided what device gets updated and what doesn't?

A. It is an extensive process there are multiple tuning aspects that impact usability and the overall experience ranging from application compatibility and scaling, battery life, touch response and much more. In addition we do have to re-validate performance metrics and ensure custom developed applications work correctly and optimally. We strive to keep our overall footprint clean though, not heavily loading extensive customer applications and framework. This allows us to offer more consistent and frequent updates. In relation to what devices, this is complicated can vary depending on hardware requirements that may exist for the update as well all the test noted above. This is also why you see in the mod community custom roms and updates generally have wild variations in their reliability and functionality and performance. We ultimately have to try and ensure that the expectation is maintained of a consistent experience being met with each updated release.

Q. Why did you change your channel board color scheme to gold? Thanks!

A. The focus was to offer something visually different but also to reinforce our perspective of offering a premium product. For many years we have offered a lot of really impressive functions and features whether it be our UEFI, Fan Control, Power Delivery Design, Unique function and features etc... Overall with this in mind we applied a visual presentation of being the gold standard. It looks different but I would recommend give it a chance and see how it looks inside of a chassis especially with the great number of good looking black chassis it offers a clean and interesting contrast in color.

Q. Does Asus intend to support Coreboot instead of UEFI as an option for more open source oriented consumers? Will Asus make any products for the mainstream market that are guaranteed to run certain Linux distributions without driver issues?

A. Right now, official support is squarely centered on the Windows operating systems. I am not sure that is going to change as there are complications on making changes like these.

Q. Can you provide any more details about the release of the 39" 4K monitor you announced at CES 2013? A price range or release timetable (other than just Q3 2013) would be great.

A. No pricing information yet, but release will likely be around the beginning of 2014. Our 32" PQ321Q should start being available for purchase in a few weeks with pre-orders starting at some retailers in the next week.

Q. Why do you let retailers determine warranty durations? Isn't it traditionally the manufacturer that determines duration of manufacturer warranty?

A. Warranty periods are determined by us. Procedures for RMA do vary from region to region, however.

Q. Why do you not have any ITX boards for sockets AM3+ and FM2?

A. If the demand is there, we'll invest the R&D in making it happen. There has to be a large enough market and there has to be enough flexibility within areas outside our hands to support the form factor (AGESA for example).

Q. Do the drivers for your motherboards ever differ or get altered from the drivers that can be found directly from the manufacturer? Such as chipset drivers from Intel or audio drivers from Realtek, as examples? If so, could you expound as to when or why these drivers would be modified by you? Along with that, I have noticed that the AI Suite software has more recent versions for other motherboards than the one listed for my motherboard (the P8P67 Pro Rev 3.1). Is there any difference in the AI suite being provided for the other motherboards?

A. 1) Yes that can happen if there are vendor specific features. Timelines are based upon need and validation. 2) Some things may work, but anything that needs specific hardware won't. I'd advise to stick with the AI Suite for your motherboard model.

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17 comments
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  • Aoyagi
    So I take it Asus is, in fact, not planning to broaden its AMD laptop selection since they didn't respond to the question about that. Unfortunate, I really liked the brand.
    2
  • kennai
    On page 8, the first answer is to the second question, and the second question is to the first answer. Was staring at that second answer for like 2 minutes being like, whaaaaat.
    0
  • kennai
    On page 8, the first answer is to the second question, and the second question is to the first answer. Was staring at that second answer for like 2 minutes being like, whaaaaat.
    0
  • bim27142
    They didn't answer my question. :( :( :(
    2
  • Madn3ss795
    I was excited so see any sights of an ITX AMD board from Asus. Sadly all answers led to a big "NO".
    1
  • slomo4sho
    Sadly, Asus is too Intel focused to concern themselves with any innovating anything on their AMD lineup.
    1
  • vmem
    Anonymous said:
    Sadly, Asus is too Intel focused to concern themselves with any innovating anything on their AMD lineup.


    ASUS is a business, and like any good business they're only concerned with MAKING MONEY. this is actually a GOOD THING, they have a clear goal and they know how to go about doing it: make good products that consumers want to buy.

    a huge part of making money and running a business is getting brand recognition, something AMD has been TERRIBLE at until recently. and ASUS made their point clear, they're not favoring Intel, their marketing research simply says there is insufficient demand. this is because when you walk into best-buy or even microcenter, at least 90% of the people shopping there still equate Intel with CPU. when that changes, ASUS will focus on AMD more. it's really that simple
    1
  • vmem
    Anonymous said:
    Awesome info here... though I'm kinda bummed they had no info about pricing on that 39" 4k monitor. I'm drooling at the thought of acquiring one of those since it's using a cheap VA panel, assuming ASUS doesn't get greedy and charge a ton for it.

    Can't wait to be rid of this 1080p plague.


    I don't think it's a simple matter of greed. they can't price it TOO cheaply, or else their 31" 4K monitor with the nice Sharp panel won't sell. They have to price it appropriately for the quality and the market. if I were to venture a guess I'd say it'll be around $2-2.5K when it comes out.
    0
  • lp231
    Anonymous said:
    Anonymous said:
    Awesome info here... though I'm kinda bummed they had no info about pricing on that 39" 4k monitor. I'm drooling at the thought of acquiring one of those since it's using a cheap VA panel, assuming ASUS doesn't get greedy and charge a ton for it.

    Can't wait to be rid of this 1080p plague.


    I don't think it's a simple matter of greed. they can't price it TOO cheaply, or else their 31" 4K monitor with the nice Sharp panel won't sell. They have to price it appropriately for the quality and the market. if I were to venture a guess I'd say it'll be around $2-2.5K when it comes out.


    From the web, the 31.5" will cost around $3799 to $4000. I expect the 39" to be close to $10,000.
    -1
  • slomo4sho
    Anonymous said:
    ASUS is a business, and like any good business they're only concerned with MAKING MONEY. this is actually a GOOD THING, they have a clear goal and they know how to go about doing it: make good products that consumers want to buy.

    a huge part of making money and running a business is getting brand recognition, something AMD has been TERRIBLE at until recently. and ASUS made their point clear, they're not favoring Intel, their marketing research simply says there is insufficient demand. this is because when you walk into best-buy or even microcenter, at least 90% of the people shopping there still equate Intel with CPU. when that changes, ASUS will focus on AMD more. it's really that simple


    AMD had nearly 50% market share in 2006 which has gradually dwindled to the current ~16-17% which is around a 10% drop from a year ago. The overreaching bias on tech sites over the years have fortified Intel's position as a monopoly over the CPU market and the lack of features such as PCIe 3.0 and Thunderbolt on AMD exemplifies the perception that AMD is inferior to Intel.

    The reality is that AMD has a clear advantage in integrated GPU solutions that would be optimal for small form factors but the lack of hardware and absence of media coverage perpetuates a fallacy that Intel provides the best solution for all computer needs.

    I, for one, will not be supporting Asus since ASRock and MSI continue to provide a much more balanced solutions on both platforms.
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  • soundguruman
    I would not buy an Asus product, if it were the only available product on earth.
    The quality control is a joke, and the customer support is even worse.
    -3
  • anything4this
    Pretty sure I saw a $1000 46"/4k tv (unknown brand) about a week ago. Pretty good considering alternatives.

    Heres a $600 39" one: http://www.overclock.net/products/skyworth-39e780u-uhd-tv/reviews/6071 :D
    1
  • anything4this
    Found the one i was speaking of: http://www.engadget.com/2013/06/25/seiki-launches-39-inch-4k-tv-for-699/

    39" as well, but from sears, so no agent/overseas shipping risk :) (100+ extra though with better support i guess)
    0
  • sonofliberty08
    comon...... the AMD base mini-ITX box are just like the next gen console ps4 & xbox one that will be in everyone living room, why can't ASUS sense it ? if ASUS keep absence on AMD platform i think i will switch to its brother ASROCK or its competitor MSI.
    1
  • Sedare
    Only thing I would have liked to see asked was how to get the Apple 27" Thunderbolt display working with a discrete card on their TB enabled mobos. I've not been able to find any information on this on their site.
    0
  • danwat1234
    Didn't answer the meaty Asus G750 laptop questions, such as; Why use a soldered CPU that's not upgradeable when your competitors use the socketed version?
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  • Roger Rogers
    danwat1234 commented
    "Didn't answer the meaty Asus G750 laptop questions, such as; Why use a soldered CPU that's not upgradeable when your competitors use the socketed version?"
    .
    In response, could it be just that if they have it fixed in there is (A) less likelihood of warranty comeback (RMA`s) and (B) Windows 8.1 likes to stick around on one set of hardware and (C) The design can be simpler, and therefore cheaper for the consumer and (D) Asus can sell you an all round faster better equiped laptop in three years or so?
    0