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Sony Recalling Over 500,000 Vaio Laptops

Sony today issued a recall of 535,000 VAIO laptops after receiving reports that the systems were overheating to the point of causing hardware damage and possibly burning skin. The problem resides within the VPCF11 and VPCCW2 family of notebook PCs. Consumers who already purchased one of the problematic devices will need to download a firmware update for the BIOS that supposedly fixes the issue.

"Sony takes pride in the quality of its products," said Mike Lucas, Sony Electronics Senior Vice President, VAIO. "Recently, we became aware of a potential issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs. In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers."

The list of affected models (which can be found here) is an impressive one that encompasses over one hundred models from the VPCF11 and VPCCW2 series combined. Although the VAIO BIOS was actually created by a third party and then customized by an additional third party, Sony supposedly tested the BIOS on the VAIO platform before releasing to retail. 

"If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at (866) 496-7669 for assistance," Lucas said. "The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter."

Anyone smell a potential lawsuit?

  • IncinX
    What's the big deal? My GTX 480 burns me all the time, is hardware not supposed to burn people or something? Have I been living under a rock? Where am I?
    Reply
  • Anomalyx
    It's Sony... maybe they decided to remove the heatsink feature.
    Reply
  • badaxe2
    This is why you just get a desktop PC ftw.
    Reply
  • subgum
    My Gateway P-7811FX burns anyone that touches the GPU exhaust while I'm gaming on it.
    Why you ask? Because it's awesome.
    Reply
  • rollerdisco
    Sony will probally has some legal crap with the firmware upgrade saying you cant sue for burns, if you download the update.
    Remember the PS3 way back when, you could do all kinds of nifty things. Then they took that from you, installed a patch with a new EULA saying you cant sue, and you agree to take it in the butt!
    Reply
  • saint19
    It's Sony and like all the companies have mistakes Why the surprise?

    HP have the same problem with many of their laptops products and nobody says anything.
    Reply
  • razercultmember1
    anyone think silicon oil sealed laptops would be awesome? since laptops rarely get upgrades? (make the hdd and ram slots separate from the oil tank)
    Reply
  • gammaraptor
    ouch xD. good thing i use an hp laptop. it heats up after around 12 hours, but i think that's cuz the batteries are dead... =]
    Reply
  • hellwig
    Its not the heat, its the resulting failures. Are these laptops running Nvidia chipsets? I'd be interested in seeing if this is related to that Nvidia chipset fiasco a year ago. Of course, Sony doesn't have a good track record with their own hardware either, what with millions of recalled batteries over the last few years.
    Reply
  • joytech22
    gammaraptorouch xD. good thing i use an hp laptop. it heats up after around 12 hours, but i think that's cuz the batteries are dead... =]
    I second that! HP ftw!, now somebody who owns a Alienware say something to make sony feel bad :D
    Reply