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Apple Working on Fix for Snow Leopard Data Loss

By - Source: Tom's Hardware US | B 46 comments
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Apple is currently working to resolve an issue in which Snow Leopard users are experiencing 'massive data loss.'

The problem is said to affect users who sign into their computers using guest accounts that were enabled before they upgraded to Apple's latest version of its Mac OS X operating system, Snow Leopard. RedOrbit reports that the bug has Snow Leopard recognizing the main account as a guest account, meaning that the profile is deleted when users log out. RebOrbit writes that users should remove old guest accounts and build new ones that are "native" to the Snow Leopard program.

Apple Monday acknowledged the problem, promising that it was working on a fix and reassuring Mac users that it is not a widespread problem.

"We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix," an Apple rep said in statement, according to CNet.

Anyone experiencing this issue and willing to share? Leave your troubles in the comments section below.

Discuss
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Top Comments
  • 35 Hide
    tipoo , October 13, 2009 4:42 PM
    Its a feature.
  • 24 Hide
    doc70 , October 13, 2009 4:37 PM
    I thought that MacOS was fault-proof... the only OS with problems was MS Windows...
  • 23 Hide
    nekatreven , October 13, 2009 4:30 PM
    "Apple. It just deletes all your shit at random."

    or wait, was that not their slogan?
Other Comments
  • -7 Hide
    bourgeoisdude , October 13, 2009 4:19 PM
    So...is the Guest account to Apple ~ to the Guest account in Windows? Is it disabled by default like in Windows?

    If so, there are probably only about 200 people on the planet that actually ever use the thing. It would (or should) be as rare as the Apple rep. says.
  • -2 Hide
    DjEaZy , October 13, 2009 4:22 PM
    ... not me...
  • 23 Hide
    nekatreven , October 13, 2009 4:30 PM
    "Apple. It just deletes all your shit at random."

    or wait, was that not their slogan?
  • 16 Hide
    beehew , October 13, 2009 4:36 PM
    Well, at least it isn't a virus, because macs don't get them. Viruses are bad!!
  • 24 Hide
    doc70 , October 13, 2009 4:37 PM
    I thought that MacOS was fault-proof... the only OS with problems was MS Windows...
  • 18 Hide
    hellwig , October 13, 2009 4:38 PM
    Quote:
    The problem is said to affect users who sign into their computers using guest accounts that were enabled before they upgraded to Apple's latest version of its Mac OS X operating system, Snow Leopard. RedOrbit reports that the bug has Snow Leopard recognizing the main account as a guest account, meaning that the profile is deleted when users log out.

    Wait, so simply using a Guest account means your main account could get wiped out? That is definitely a major bug. I assume not too many people activate guest accounts, but the fact that activating them causing other, full accounts to be wiped out is a crazy problem.

    Fortunately for anyone who lost data, your computer is still virus-proof*, it was just Apple who deleted your files.

    *virus-proof claim based on Apple advertising. We all know it's B.S.
  • 4 Hide
    jhansonxi , October 13, 2009 4:38 PM
    Apple should move to storing user files on hosted servers like Microsoft/Danger/T-Mobile.
  • 35 Hide
    tipoo , October 13, 2009 4:42 PM
    Its a feature.
  • 9 Hide
    klanguedoc , October 13, 2009 4:52 PM
    Lol, don't worry guys, it's one of Apple's new "features" that wipes your hard drive every time you log on to keep it running smoothly...lame
  • 13 Hide
    kyeana , October 13, 2009 5:15 PM
    need added security for those "guests" trying to steal you data? Theres an app for that!
  • 18 Hide
    tester24 , October 13, 2009 5:16 PM
    So you're telling me they don't have an app for this?
  • 2 Hide
    tester24 , October 13, 2009 5:17 PM
    damn kyeana beat me to it :) 
  • 8 Hide
    lifelesspoet , October 13, 2009 5:28 PM
    Looks to me like a good reason to have an extensive testing period before release. Some Gnu/linux programs spent over 10 years in beta.
  • 18 Hide
    killerken , October 13, 2009 5:36 PM
    This happened to me not too long ago on my 13 inch Macbook Pro. I took the time to call Apple and report the problem, and while going in circles between their customer service department, and technician's department they did very little to assist me. I was left in the dark about the issue and customer service was skeptical about my problem, since it was not a known problem. Usually, I am pleased with Apples assistance and their compensation when their software (Snow Leopard Upgrade) decides to wipe my home folder, but this time, they make me think twice in spending my money with them.
  • 7 Hide
    Aoster87 , October 13, 2009 5:42 PM
    Kanye West: All your data are belong to Beyonce.
  • 0 Hide
    tipoo , October 13, 2009 6:00 PM
    aoster87Kanye West: All your data are belong to Beyonce.

    Lawl
  • -8 Hide
    Regulas , October 13, 2009 6:17 PM
    This is weird. If you had a guest account activated (default in OS X is off) and then did a upgrade to Snow Leopard it causes this issue. The upgrade disks are creating this issue. If you do a full clean install this issue is not there.
    Tiger was their best release and I used it for years on a G4 Powerbook. Apple always seems to have several bugs on their new releases and I admitt this one is a biggy. The MS fanboys are sure loving this and this site is full of them.
    I have moved on to Ubuntu now but I still love OS X. Now you MS fanboys flame me, you know who you are, those who have only seen or used OS X at their Best Buy store, moved the mouse curser maybe and went, "Yuk I don't like mommy, where is my gaming machine?"
  • 9 Hide
    porksmuggler , October 13, 2009 6:45 PM
    Apple, just working as designed. thank goodness for all those beta testers.
  • 12 Hide
    biometricsguy , October 13, 2009 6:48 PM
    RegulasThis is weird. If you had a guest account activated (default in OS X is off) and then did a upgrade to Snow Leopard it causes this issue. The upgrade disks are creating this issue. If you do a full clean install this issue is not there. Tiger was their best release and I used it for years on a G4 Powerbook. Apple always seems to have several bugs on their new releases and I admitt this one is a biggy. The MS fanboys are sure loving this and this site is full of them.I have moved on to Ubuntu now but I still love OS X. Now you MS fanboys flame me, you know who you are, those who have only seen or used OS X at their Best Buy store, moved the mouse curser maybe and went, "Yuk I don't like mommy, where is my gaming machine?"

    There's a difference between those that flame apple and those that are MS fanboys. While I would definitely consider myself a hater of all things apple, I don't necessarily advocate anything MS. I, like you made the switch to linux awhile back, and am quite happy there. Admittedly, given the choice I'd probably go with windows simply to ease the burden on my 401k and frankly, I think both OSX and windows are mediocre products.

    Moral of the story, flaming the apple fanboys (which, admittedly is a rather entertaining past-time), does not make one a MS fanboy.

    Notice, I'm not flaming you because you don't strike me as an apple fanboy. I simply want to make a needed clarification.
  • 4 Hide
    leo2kp , October 13, 2009 7:03 PM
    I'm not sure what's worse. Stealing important data (Virus) or randomly deleting important data (Apple). /boggle
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