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Apple Working on Fix for Snow Leopard Data Loss

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6:50 PM - October 13, 2009 by Jane McEntegart

Apple is currently working to resolve an issue in which Snow Leopard users are experiencing 'massive data loss.'

The problem is said to affect users who sign into their computers using guest accounts that were enabled before they upgraded to Apple's latest version of its Mac OS X operating system, Snow Leopard. RedOrbit reports that the bug has Snow Leopard recognizing the main account as a guest account, meaning that the profile is deleted when users log out. RebOrbit writes that users should remove old guest accounts and build new ones that are "native" to the Snow Leopard program.

Apple Monday acknowledged the problem, promising that it was working on a fix and reassuring Mac users that it is not a widespread problem.

"We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix," an Apple rep said in statement, according to CNet.

Anyone experiencing this issue and willing to share? Leave your troubles in the comments section below.

Source : Tom's Hardware US

Talkback
Add your comment
bourgeoisdude 10/13/2009 6:19 PM
Show
DjEaZy 10/13/2009 6:22 PM
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--2+

... not me...

nekatreven 10/13/2009 6:30 PM
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-20+

"Apple. It just deletes all your shit at random."

or wait, was that not their slogan?

beehew 10/13/2009 6:36 PM
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-16+

Well, at least it isn't a virus, because macs don't get them. Viruses are bad!!

doc70 10/13/2009 6:37 PM
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-20+

I thought that MacOS was fault-proof... the only OS with problems was MS Windows...

hellwig 10/13/2009 6:38 PM
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-18+

Quote :The problem is said to affect users who sign into their computers using guest accounts that were enabled before they upgraded to Apple's latest version of its Mac OS X operating system, Snow Leopard. RedOrbit reports that the bug has Snow Leopard recognizing the main account as a guest account, meaning that the profile is deleted when users log out.

Wait, so simply using a Guest account means your main account could get wiped out? That is definitely a major bug. I assume not too many people activate guest accounts, but the fact that activating them causing other, full accounts to be wiped out is a crazy problem.

Fortunately for anyone who lost data, your computer is still virus-proof*, it was just Apple who deleted your files.

*virus-proof claim based on Apple advertising. We all know it's B.S.

jhansonxi 10/13/2009 6:38 PM
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-4+

Apple should move to storing user files on hosted servers like Microsoft/Danger/T-Mobile.

tipoo 10/13/2009 6:42 PM
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-20+

Its a feature.

klanguedoc 10/13/2009 6:52 PM
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-9+

Lol, don't worry guys, it's one of Apple's new "features" that wipes your hard drive every time you log on to keep it running smoothly...lame

kyeana 10/13/2009 7:15 PM
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-13+

need added security for those "guests" trying to steal you data? Theres an app for that!

tester24 10/13/2009 7:16 PM
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-18+

So you're telling me they don't have an app for this?

tester24 10/13/2009 7:17 PM
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-2+

damn kyeana beat me to it :)

lifelesspoet 10/13/2009 7:28 PM
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-8+

Looks to me like a good reason to have an extensive testing period before release. Some Gnu/linux programs spent over 10 years in beta.

killerken 10/13/2009 7:36 PM
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-18+

This happened to me not too long ago on my 13 inch Macbook Pro. I took the time to call Apple and report the problem, and while going in circles between their customer service department, and technician's department they did very little to assist me. I was left in the dark about the issue and customer service was skeptical about my problem, since it was not a known problem. Usually, I am pleased with Apples assistance and their compensation when their software (Snow Leopard Upgrade) decides to wipe my home folder, but this time, they make me think twice in spending my money with them.

aoster87 10/13/2009 7:42 PM
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-7+

Kanye West: All your data are belong to Beyonce.

tipoo 10/13/2009 8:00 PM
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-0+

aoster87 :
Kanye West: All your data are belong to Beyonce.


Lawl

Regulas 10/13/2009 8:17 PM
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Porksmuggler 10/13/2009 8:45 PM
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-9+

Apple, just working as designed. thank goodness for all those beta testers.

biometricsguy 10/13/2009 8:48 PM
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-12+

Regulas :
This is weird. If you had a guest account activated (default in OS X is off) and then did a upgrade to Snow Leopard it causes this issue. The upgrade disks are creating this issue. If you do a full clean install this issue is not there. Tiger was their best release and I used it for years on a G4 Powerbook. Apple always seems to have several bugs on their new releases and I admitt this one is a biggy. The MS fanboys are sure loving this and this site is full of them.I have moved on to Ubuntu now but I still love OS X. Now you MS fanboys flame me, you know who you are, those who have only seen or used OS X at their Best Buy store, moved the mouse curser maybe and went, "Yuk I don't like mommy, where is my gaming machine?"


There's a difference between those that flame apple and those that are MS fanboys. While I would definitely consider myself a hater of all things apple, I don't necessarily advocate anything MS. I, like you made the switch to linux awhile back, and am quite happy there. Admittedly, given the choice I'd probably go with windows simply to ease the burden on my 401k and frankly, I think both OSX and windows are mediocre products.

Moral of the story, flaming the apple fanboys (which, admittedly is a rather entertaining past-time), does not make one a MS fanboy.

Notice, I'm not flaming you because you don't strike me as an apple fanboy. I simply want to make a needed clarification.

leo2kp 10/13/2009 9:03 PM
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-4+

I'm not sure what's worse. Stealing important data (Virus) or randomly deleting important data (Apple). /boggle

jellico 10/13/2009 9:23 PM
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-4+

I seem to recall a couple of weeks ago, an article about Apple OS security (or lack thereof), and the subsequent tirade of all things Microsoft by the Apple fanboys who told us that the things in the article weren't true and that Apple is just so awesome and never had any problem and is so much better than Windows, yata, yata, yata. Well, here we are again, examining yet another problem with the Apple OS, proving once and for all, that Steve Jobs is mortal, and that Apple (to borrow a quote from Top Gun) neither be doing it better nor cleaner than the other guy.

The moral of this story is, we would avoid most of these stupid arguments if the Apple fanatics would stop trying the convince the world of Apple's supremacy, and acknowledge the fact that it's just another operating system.

fulle 10/13/2009 9:33 PM
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-10+

This reminds me of then Tiger had an update to their encryption software that decided it was going to fuck you out of your user account. Apple's solution was to log on as the admin, and move around some directories... but, in my gf's case the account it screwed over was the ONLY admin account.
-Apple: "We're sorry our update completely screwed you over, but if you pay us a few hundred dollars we might be able to recover the data."

IncinX 10/13/2009 10:05 PM
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-3+

And what's so wrong with that? It is Apple, and they clearly know what's best =)

V8VENOM 10/13/2009 10:23 PM
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Rab1d-BDGR 10/13/2009 10:25 PM
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-5+

Seriously, how wasn't this picked up and zapped in beta? I hope anyone who did the upgrade install had the sense to back up their important stuff to an external drive first.

No matter what OS you prefer, never underestimate the importance of backup.

cabose369 10/13/2009 11:08 PM
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-6+

LOL!!!

And my Apple rep told me the other day that Mac's are PERFECT... HA!

geoffs 10/13/2009 11:09 PM
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jellico 10/13/2009 11:23 PM
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-4+

V8VENOM :
I've never actually used the OSX Guest account so I've never had the problem. But I am surprised Apple actually admitted to a problem. [...Ranting and blather deleted for brevity and sanity...]


Nobody here is impressed (well, except maybe Regulas and the other Apple fanboys) by your self-aggrandizing statements professing your extensive proficiency in every operating system known to man. The fact remains that Apple is just another operating system. That it has fewer bugs is a testament to nothing more than the fact that the developers only have a limited number of hardware configurations to worry about; as opposed to non-constrained OS developers which have to contend with an inconceivable number of permutations in hardware configurations. Apple used to be IT when it came to desktop publishing, video editing, and graphics design. Now, PCs can do the job just as well, and for far less money. The vast majority of businesses use Windows-based PCs. Since businesses are productivity driven, you would think that if Apple was that much better, we would see more of an even distribution.

I could go on and on, but I think I’ve made my point. I like PCs because it allows me to customize my own hardware and software according to my wants and needs, not that of Steve Jobs. Sometimes what I need is on a Linux partition; sometimes it’s on a Windows partition. I have YET to need an Apple platform.

ravewulf 10/13/2009 11:37 PM
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-3+

V8VENOM :
I am surprised Apple actually admitted to a problem.



Just because you haven't encountered bugs and especially because Apple rarely admits the bugs are there does NOT mean that the bug aren't there.

And you're clearly not an Apple fanboy at all /sarcasm

Seriously you took up a huge part of the comment area with your rant. ( -1 )

Get a life, not a Mac

lordfakie 10/14/2009 12:25 PM
Hide
-3+

Will there be a commercial of the apple guy entering to the windows guy home as a gest and going out of the backdoor with the PC Hardrive? That guy always looked like a burglar to me until apple whippedout his background.

geoffs 10/14/2009 1:03 AM
Hide
-0+

So, I got rate down for pointing out that this problem is serious, but rare, and therefore could easily have been missed in beta testing? Or maybe I got rated down for pointing out that it's foolish to perform an OS upgrade without making a backup first?

Oh, I forgot, this is Tomshardware, where you get rated down for failure to bash Apple at every opportunity.


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