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Asus Talks Refunds for UK Transformer Prime Users

By - Source: Asus UK | B 14 comments

Asus has reminded UK users unhappy with the Transformer Prime that it's not too late to return their devices.

The Asus Transformer Prime got off to a bit of a rocky start, and the fact that the company announced a brand new model just a few weeks after it hit the shops probably didn't help matters. The company has done its best to placate users unhappy with the GPS, supposed WiFi issues and locked bootloader, but the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.

"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."

For those that don't want to return their brand new tablet, the company is offering to extend its standard 12-month warranty to 18 months. Users wishing to extend their warranty can do so by calling the number mentioned above.

If you've bought a Transformer Prime but are eager to get the improved version, the TF700, then you should think carefully before returning your TF201. Asus UK says the TF700, announced last week at CES, won't arrive in the UK until June, which means you could be without tablet for as much as six months before the upgraded version becomes available.

Display 14 Comments.
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  • 0 Hide
    sunflier , January 18, 2012 5:39 PM
    Asus Talks Refunds for UK Transformer Prime Users

    Optimus would approve.
  • 1 Hide
    icepick314 , January 18, 2012 5:52 PM
    that's fine and dandy but how about rest of the world including US?
  • -1 Hide
    Anonymous , January 18, 2012 6:34 PM
    Refund so I can get a laptop for the same price with a Blu-ray drive.
  • 5 Hide
    internetlad , January 18, 2012 7:13 PM
    This is why i like ASUS as a brand. They make solid product, and if you aren't happy with something, they'll try to make it right. I've not had a bad experience with them yet.
  • 2 Hide
    Tedders , January 18, 2012 7:16 PM
    I haven't had any issues with my Prime. I don't use GPS so I can't attest to that. No issues with WiFi either. I'm loving ICS to so I'm happy!
  • 0 Hide
    g-thor , January 18, 2012 8:30 PM
    I just want the Prime to be back in sotres in Canada so I can buy one - NOW.

  • 1 Hide
    joytech22 , January 18, 2012 10:37 PM
    Lol.. I'd be happy if the prime was even on sale here. -.-
  • -4 Hide
    bebangs , January 19, 2012 12:05 AM
    So... Transformer Prime... sucks!?

    Now Im just happy prime isnt available here yet.

  • 0 Hide
    sykozis , January 19, 2012 2:53 AM
    amuffin77 dollars per hour. A few hours can't make 8100 dollars. SO you are saying a few hours is 120-130 hours?

    Taxed, roughly......If it's untaxed like 99% of the "internet jobs", try 105hrs and 12mins. Which, when you figure a standard work week is 40hrs, she worked just over 2.5wks. Put in roughly 3.5hrs a day, you don't actually notice how many hours you really work in a month.
  • 0 Hide
    de5_Roy , January 19, 2012 9:53 AM
    jenniferaniston :
    my friend's mother makes $77/hr on the internet. She has been laid off for 8 months but last month her income was $8100 just working on the internet for a few hours.

    i feel sorry for the mother. her daughter(courtney cox or lisa kudrow) probably made hundreds of millions from tv and movies.... sad.
    @topic: looks like asus tried to 'apple' their customers. good thing they offered refunds.
  • 0 Hide
    crocky , January 22, 2012 8:08 AM
    awaiting delivery of Prime. Should be with me Tues/Weds next week. Can't wait. think ASUS have been really prompt with dealing with issues. And 6 months is 6 months for the new model. Prime should be perfect for me!
  • 0 Hide
    Anonymous , January 22, 2012 9:14 AM
    There are some serious moaners out there... this is by FAR the best android tablet available, even if it had no GPS (and btw it works fine on my model) it would STILL be the best. And if you'd rather buy an inferior product you can RETURN it and get your money back! What is all the fuss about?
  • 0 Hide
    Anonymous , January 22, 2012 7:59 PM
    I think that overall the Prime still stands out in my opinion as the best tablet on the market. I don't want to wait until the summer to get the new model so I think I am going to order it.
  • 0 Hide
    briansturridge , January 22, 2012 9:30 PM
    my prime has been excellent so far. no complaints . ive had a few tabs and this one is the best by far