We had a very happy Halloween but the candy-filled festivities were slightly marred by a Gmail outage that saw a some users without service for much of the weekend.
While Google now says that the number of users affected was less than 0.001 percent, that assurance did not come until nearly 7 p.m. on Sunday. Most affected users began to experience problems on Saturday, and according to complaints noted by PC Pro, some of these problems lasted "more than 30 hours," with emails to Google going unanswered.
Despite Google claiming that this outage has affected only a very small number of people, it seems users are more annoyed with the lack of support than the problem itself. UberGizmo reports that people who paid for 24/7 phone support were unable to contact Google’s phone support. These people are understandably upset, given that they're forking over $50 a year to make sure they can get support over the phone when they need it.
"I'm in London, have had no access now for roughly past 24hrs," claimed one user, according to PC Pro. "Have filled in a support form to Google with an alternate email for them to contact me on but no reply yet. This is really bad! I urgently need to access my mail for work now."
Did you have any problems with your Gmail over the weekend? If so, let us know if you contacted Google and if the company got back to you.
