Skip to main content

Gmail Goes Down for Halloween

We had a very happy Halloween but the candy-filled festivities were slightly marred by a Gmail outage that saw a some users without service for much of the weekend.

While Google now says that the number of users affected was less than 0.001 percent, that assurance did not come until nearly 7 p.m. on Sunday. Most affected users began to experience problems on Saturday, and according to complaints noted by PC Pro, some of these problems lasted "more than 30 hours," with emails to Google going unanswered.

Despite Google claiming that this outage has affected only a very small number of people, it seems users are more annoyed with the lack of support than the problem itself. UberGizmo reports that people who paid for 24/7 phone support were unable to contact Google’s phone support. These people are understandably upset, given that they're forking over $50 a year to make sure they can get support over the phone when they need it.

"I'm in London, have had no access now for roughly past 24hrs," claimed one user, according to PC Pro. "Have filled in a support form to Google with an alternate email for them to contact me on but no reply yet. This is really bad! I urgently need to access my mail for work now."

Did you have any problems with your Gmail over the weekend? If so, let us know if you contacted Google and if the company got back to you.

Read more here.

  • ssalim
    Everyone makes a mistake. Move along.
    Reply
  • flurrball
    Guess I shouldn't have toilet-papered that server.....
    Reply
  • buwish
    Exactly. It happens- move on.
    Reply
  • leon2006
    Good for Google...Nobody is perfect so stop pretending to be one. Move on.
    Reply
  • indran1412
    ^^

    Agreed
    Reply
  • wildwell
    No, this isn't a "It happens-move on" situation! Google didn't hold up their end of a paid service. Many business users may be able to quantify losses due to their downtime and put a price tag on it. Since Goggle didn't bother to provide the tech support their customers pay a premium for, the situation could be open for expensive lawsuits. Google is going to be very careful with regards to what they say about the indecent.
    Reply
  • bill gates is your daddy
    it's only email. get over it.
    you need to contact somebody....pick up the damn phone.
    Reply
  • michaelahess
    ^^

    Yup
    Reply
  • Drag0nR1der
    hmm, not sensible relying on a free email (or any emial for that matter) service for work if its that urgent (it was the weekend right?). Email goes down at peoples places of work all the time, this doesn't suddenly stop a business being able to run, and if it does they need to seriously consider their OP's and perhaps pay a bigger premium for more surety of service (seriously $50 a year is piss all if you business depends on something, it's hardly a 'premium' service from a business point of view)...

    30 hours - 8 of which people would have been asleep for, hopefully at least 4 hours eating, taking a dump, etc etc. There's something wrong with the world if not having email access for 18 hours over the weekend is a disaster
    Reply
  • warmon6
    wildwellNo, this isn't a "It happens-move on" situation! Google didn't hold up their end of a paid service. Many business users may be able to quantify losses due to their downtime and put a price tag on it. Since Goggle didn't bother to provide the tech support their customers pay a premium for, the situation could be open for expensive lawsuits. Google is going to be very careful with regards to what they say about the indecent.
    DID someone say lawsuit? lol jk.

    Anyways no i didn't have a problem with my gmail.
    Reply