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AT&T Once Again Named Worst-Rated Carrier in U.S.

By - Source: Consumer Reports | B 27 comments

Verizon named leading major carrier.

Consumer Reports has released its annual carrier ratings, which sees AT&T landing in last place for the second consecutive year.

Verizon Wireless, who earned marks on voice and data, was named the highest-rated major carrier, while Consumer Cellular took the top spot. AT&T, meanwhile, was only praised for its 4G LTE network -- the firm is investing billions in upgrading its wireless networks.

"While delivering an even better customer experience is a never-ending job, we're pleased that our customers rate their 4G experience as best of any carrier," a spokesperson told Cnet. "We've invested significantly to deliver unique advantages, including offering the nation's largest 4G network, which enables the fastest iPhone 5 downloads and simultaneous talk and surf."

The ranking of the seven carriers reviewed, from highest to lowest rating, is as follows:

  1. Consumer Cellular
  2. U.S. Cellular
  3. Credo Mobile
  4. Verizon Wireless
  5. Sprint
  6. T-Mobile USA
  7. AT&T
Consumer Cellular and Credo operate as mobile virtual network operators (MVNOs) that relies on other carriers' networks to provide service to its users. Oddly enough, first place Consumer Cellular relies on AT&T's network, while Credo utilizes Sprint's network.

 

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  • 15 Hide
    internetlad , November 29, 2012 6:16 PM
    Verizon halfway up that list? For the absolute hose job they were looking to put on myself and my wife. 150 bucks a month for two smartphones (hers off-contract now as well) on the 4GB/mo package.

    Nuts to that. They should include a tube of KY jelly in with each bill.
Other Comments
  • 9 Hide
    masterasia , November 29, 2012 6:11 PM
    I agree. But I would also like to see Verizon near the bottom too.
  • 15 Hide
    internetlad , November 29, 2012 6:16 PM
    Verizon halfway up that list? For the absolute hose job they were looking to put on myself and my wife. 150 bucks a month for two smartphones (hers off-contract now as well) on the 4GB/mo package.

    Nuts to that. They should include a tube of KY jelly in with each bill.
  • 4 Hide
    gidgiddonihah , November 29, 2012 6:17 PM
    You would think they would want to change. Add something to help them along. Maybe have people sign only 1 year contracts. Beef up your customer service with people that can speak English. Double current costumers' data with the same price tag. Speed up LTE rollout. Only hire people in your stores who know what they are doing and who can do customer service. You would think with all of the money they are making they could do something to help their image.
  • 0 Hide
    internetlad , November 29, 2012 6:17 PM
    Also notice that the "bigger" the carrier, the lower on the list they are.

    Too big to fail, much?
  • 4 Hide
    Ironslice , November 29, 2012 6:22 PM
    I don't see Metro Piece of Shit there.
  • 7 Hide
    kawininjazx , November 29, 2012 6:33 PM
    Verizon has great coverage and speed, but it's messed up that you lose your unlimited data when you want to upgrade, even though you have been with the company for a while and show NO SIGNS of abusing your data. Also, it's really expensive. I don't talk on the phone much, how about they offer a lower talk plan to save us some money (will never happen).
  • -1 Hide
    anort3 , November 29, 2012 6:40 PM
    I hate AT@T. Stuck with them for internet and I still have the exact same 3Mb/s connection that is the max speed offered to me for the last 8 years or so. Got to love progress. :sarcastic: 

    Meanwhile if I lived a half a mile south I could have Cox and get 18Mb/s for the same price as I pay now or 28Mb/s for $8 more a month. They even offer a 50Mb/s plan! More than I would pay but still at least they have the option.
  • 3 Hide
    thehelix , November 29, 2012 6:43 PM
    Companies should abandon all the "charged for every minute you talk and every text you send" and just charge based on bandwidth used. This is what burdens their networks anyway. I rarely even use texts with services like whatsapp and bbm. How much longer will the carriers delay the voip for mobile phones?

    Really excited to see how BB10 goes since it enables voice calls over WIFI (and how carriers will receive it)
  • 2 Hide
    revo1ver , November 29, 2012 6:44 PM
    I have AT&T and my service was on a military suspension while I was overseas. So when I finally came home and reactivated the service my first bill for the month was $212 dollars for a single line, as opposed to my usual bill which was over half of that. I had a $36 activation fee because I upgraded my old iphone 3gs but the other $70-80 they could only tell me was "retrograded fees" because I activated my service in the middle of the billing cycle. Once this contract is over I will be switching back to a different service.
  • 0 Hide
    Marcus52 , November 29, 2012 6:56 PM
    This is one reason I'll likely never own a Nokia Win 8 phone; exclusive contracts with ATT.
  • 6 Hide
    samuelspark , November 29, 2012 6:58 PM
    Why is TMobile next to ATT?
  • 3 Hide
    fordry06 , November 29, 2012 7:03 PM
    samuelsparkWhy is TMobile next to ATT?


    Because Tmobile's network is the smallest of the big 4 is probably its biggest hit. Also, knowing a couple people with tmobile, even in coverage areas, they lose signal in some spots and have degraded signal in buildings. I have Verizon (knock them all you want for price, their new plans are outrageous) and their signal stays good even in buildings where I see tmobile people going out. has to do with the frequencies they use I guess.
  • 5 Hide
    bllue , November 29, 2012 7:14 PM
    fordry06Because Tmobile's network is the smallest of the big 4 is probably its biggest hit. Also, knowing a couple people with tmobile, even in coverage areas, they lose signal in some spots and have degraded signal in buildings. I have Verizon (knock them all you want for price, their new plans are outrageous) and their signal stays good even in buildings where I see tmobile people going javascript:%20void(0);out. has to do with the frequencies they use I guess.

    Damn and I wanted to move to tmobile from verizon. Verizon is quite expensive for a single smartphone.
  • -1 Hide
    RealBeast , November 29, 2012 7:17 PM
    WooHoo, my carrier wins! I've had AT&T for 10 years and they've always been lousy.
  • 1 Hide
    Old_Fogie_Late_Bloomer , November 29, 2012 7:19 PM
    Eh, AT&T has been fine for me so far...first with cell service in my area, so I switched about two years ago. I can't really complain too much.
  • 0 Hide
    Zagen30 , November 29, 2012 7:49 PM
    gidgiddonihahYou would think they would want to change. Add something to help them along. Maybe have people sign only 1 year contracts. Beef up your customer service with people that can speak English. Double current costumers' data with the same price tag. Speed up LTE rollout. Only hire people in your stores who know what they are doing and who can do customer service. You would think with all of the money they are making they could do something to help their image.


    The executives would rather pocket those extra profits than invest that money into making their product better. They'll keep the bare minimum of service necessary to ensure they don't really fall behind their competitors.
  • 1 Hide
    tripledouce , November 29, 2012 8:02 PM
    How can AT&T rate so low year after year and be the largest telecom Company in the U.S.? do iphones really create that much revenue for a company?
  • 0 Hide
    goodguy713 , November 29, 2012 8:04 PM
    personally i see no real benefit from going to a contract phone plan .. I use virgin mobile and have done so for years .. if you havent check out there phones lately you might want to do so .. just saying att and verison are just out to rob your pockets ..
  • 1 Hide
    sykozis , November 29, 2012 8:29 PM
    internetladAlso notice that the "bigger" the carrier, the lower on the list they are.Too big to fail, much?

    Your theory there is a bit off. Verizon is the largest of the "big 4"...with T-Mobile being the smallest.

    IronsliceI don't see Metro Piece of Shit there.

    They seem to be missing quite a few carriers. nTelos is missing, Virgin Mobile, Net10.... Apparently Consumer Reports doesn't realize how many regional carriers actually exist.

    tripledouceHow can AT&T rate so low year after year and be the largest telecom Company in the U.S.? do iphones really create that much revenue for a company?

    AT&T is the largest telecom....but Verizon is the largest National Cellular provider by customer count. AT&T has more money because the company as a whole has more customers. AT&T offers local and long distance calling, cellular service, broadband internet and cable TV service in numerous regions. However, in the markets they service, they spend the least on maintenance and upgrades compared to their competitors allowing them to retain more of the money they collect.

    Marcus52This is one reason I'll likely never own a Nokia Win 8 phone; exclusive contracts with ATT.

    Nokia has the Lumia 822 on Verizon....

    bllueDamn and I wanted to move to tmobile from verizon. Verizon is quite expensive for a single smartphone.

    T-Mobile blows. Their customer service is horrendous at best.... Their network is unreliable and their coverage maps are a lie....
  • 0 Hide
    sykozis , November 29, 2012 8:34 PM
    anort3I hate AT@T. Stuck with them for internet and I still have the exact same 3Mb/s connection that is the max speed offered to me for the last 8 years or so. Got to love progress. Meanwhile if I lived a half a mile south I could have Cox and get 18Mb/s for the same price as I pay now or 28Mb/s for $8 more a month. They even offer a 50Mb/s plan! More than I would pay but still at least they have the option.

    I have Verizon's FiOS service. 50/25 internet....$110/month for the service package.
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