Download the Tom's Hardware App from the App Store
The reference for current tech news
Yes No
Ads

Gfail: Gmail Goes Down for Nearly 2 Hours

by - source: Tom's Hardware US

It was a rough Tuesday afternoon for Gmail users as the service experienced problems that lasted nearly two hours.

Google yesterday evening took to its Gmail Blog to talk about what the company dubbed a "Big Deal." Detailing that the outage was because of a miscalculation of capacity, Ben Treynor, VP Engineering and Site Reliability Czar, wrote that the company had already thoroughly investigated what happened, and was compiling a list of things it intended to fix or improve as a result of the investigation.

It's nice to know the team has things under control, but what actually went wrong? Treynor says that yesterday morning the team took a small fraction of Gmail's servers offline to perform routine upgrades, a procedure that normally goes off without a hitch. Ben continued on to explain that this time the team underestimated the load that some recent changes (ironically, some designed to improve service availability) placed on the request routers. At approximately 12:30, a few of the request routers became overloaded and so, the load was transferred onto the remaining request routers. More became overloaded and it sort of went from there until they were all down.

Steps Google is taking to ensure the same thing doesn’t happen again include increasing request router capacity, and figuring out a way to make sure problems in datacenter A don't affect datacenter B.

How many of you were unable to access your Gmail yesterday? Let us know in the comments below how you dealt with the outage!

Share:
37
Comments
Read more
X
Submit

Comments
Add your comment
Swivelguy 09/02/2009 5:59 PM
Hide
-5+

Only the web interface was down. Gmail worked fine via POP throughout the "outage."

JasonAkkerman 09/02/2009 6:00 PM
Hide
-15+

It didn't affect me. I would like to add that I hardly ever have service issues with GMail. Kudos to them for addressing the problem and being open about it, and for excellent FREE service.

citizenx 09/02/2009 6:11 PM
Hide
-3+

It affected me as far as accessing the web site but POP worked fine. Google still rocks for getting it back up so fast. Keep doing your thing Google!

FlayerSlayer 09/02/2009 6:18 PM
Hide
-5+

I lost access to the GMail website entirely, but my phone could still synch through POP3 just fine.

jerther 09/02/2009 6:19 PM
Hide
-3+

^ same here. Didn'T notice. However, time here is -4 EDT

megamanx00 09/02/2009 6:29 PM
Hide
-4+

Not a big deal to me since I don't need to check my Gmail account every hour like some people. Good to see they are working to make it more reliable though.

rooket 09/02/2009 6:33 PM
Hide
-2+

I've seen hotmail / msn messenger go down for longer than this without any explanation offered at all. one would expect that google would have issues from time to time as well. anyone arguing that microsoft is benefitting from this needs to really rethink what they are saying. i've already seen cnet try to say that microsoft was happy about this. i really doubt microsoft would have an opinion on the matter that would bolster their own product. just kind of shows how many hacks there are that claim to be in the IT field.

Mr_Man 09/02/2009 6:34 PM
Hide
-9+

That's the price of free. If it's free, you can never get less than you pay for.

Shadow703793 09/02/2009 6:43 PM
Hide
-1+

Is it me or does Google seem to have quite a few outages recently? IIRC there was one in June?

doomtomb 09/02/2009 6:49 PM
Hide
-3+

I tried accessing it when it was down and it frustrated me for a bit then I just went about my day and did something else. Hopefully it doesn't happen again but 2 hours without email didn't kill me yesterday.

thejerk 09/02/2009 6:53 PM
Hide
-5+

people can live w/o email for two hours... it wasn't that big of a deal.

gimpy1 09/02/2009 7:08 PM
Hide
-2+

I guess it was not quite ready to come out of beta.

ssalim 09/02/2009 7:09 PM
Hide
-13+

It doesn't make it a "Gfail" - sheesh.

cryogenic 09/02/2009 7:11 PM
Hide
-2+

I really thought that Google's server infrastructure made of thousands cheap and redundant servers could never fail ... guess I was wrong.



hypocrisyforever 09/02/2009 7:19 PM
Hide
-1+

So I'm a huge gmail fan. Best email out there in my opinion. Everyone at my company basically uses it (for it's chat aspect) and it archives everything automatically in a super efficient search. All that being said....it's reliability has been truly horrible lately. I only know this because I use it all day at work, and when it goes down suddenly im out of the communication loop. It happens pretty often too...like once a month. I'd never know if it happens with other emails because I don't sit on them 9 hours a day....but yeah, it's getting annoying.

uh_no 09/02/2009 7:21 PM
Hide
-0+

at least they didn't try to pull an apple and tell their users to stay silent

Anonymous 09/02/2009 7:23 PM
Hide
-0+

Google makes gazillions of dollars off of their 'free' service with their ad space. If you think about it, it's not free, your simply giving them space in your brain. Meh, I wasn't using it. That being said, I love Google and their excellent services. Quality, innovative products at the cost of a fairly unobtrusive ads, they've got my vote. 2 hours is a hiccup, not an outage.

Ciuy 09/02/2009 7:28 PM
Hide
-0+

jesus bif rikin deal. Whats all this hype about a 2 hour downtime. i guess some ppl cant live without e-amil these days, geeeeshhh

andboomer 09/02/2009 7:30 PM
Hide
-0+

Oh wow, I see what they did there. You see, "Gfail" rhymes with "Gmail" and is therefore witty.

skittles36589 09/02/2009 7:35 PM
Hide
-0+

I was using the web interface and it affected me. I was quite surprised that it was down. Maybe they should have kept the beta tag a little longer after all.

salem80 09/02/2009 7:39 PM
Hide
-0+

Gfail not the suitable word anyway
I had use Gmail and i will continue use it because it fast secure and has strong Spam filter
.

tektek 09/02/2009 7:48 PM
Hide
--2+

Will someone tell S. Palin about this.. before she thinks her gmail account got hacked too!!

Anonymous 09/02/2009 7:49 PM
Hide
-0+

Could not send email from the GMail Blackberry app either.

lightsaber 09/02/2009 7:54 PM
Hide
-0+

Past couple of days I would have to refresh my gmail more then once because It would freeze or not show me all my email's, Google better do something before they start losing users interest in it.

pender21 09/02/2009 8:10 PM
Hide
-1+

Do people soon forget when Windows Live Mail (Hotmail Ajax) first launched its beta that it did not work with IE6 for a week. That is a fail in my book because it was not an outage.

krazyderek 09/02/2009 8:28 PM
Hide
-0+

i didn't even know it was down until i read this article, but i'm not a heavy gmail user, i just leave it open in a tab all day and wait for a notifier to tell me a i have an a new gmail message

ekidhardt 09/02/2009 8:51 PM
Hide
-0+

absolutely ridiculous rookie mistake. I don't know how they stay in business with only a 99.9999% up-time rate.

2 hours? who cares.

Major7up 09/02/2009 9:01 PM
Hide
-0+

swivelguy :
Only the web interface was down. Gmail worked fine via POP throughout the "outage."


So did IMAP.

dman3k 09/02/2009 9:46 PM
Hide
-1+

99.93% uptime in case people want to know.

ravewulf 09/02/2009 9:50 PM
Hide
--3+

I don't use GMail very often. It's my "this site looks like I might get spam by signing up for an account" email.


Ads

Best offers

Newsletters


OK
Ads