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Gmailers Hit by "Major" Outage

By - Source: Tom's Hardware US | B 6 comments
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Night owl Gmailers were yesterday morning treated to what reports are calling a “major” outage, lasting several hours and affecting users all over the world.

While most users stateside were likely asleep during the outage (which occurred at about 01:30 PST), European users were unable to access their Gmail inboxes for several hours mid-morning. While some using Gmail’s new Offline feature (ahem, guilty as charged) didn’t notice the problem until they hit send on an email (and even then assumed it was just a problem with their own internet), those who did were none to pleased to be without mail for the morning, including the many businesses who have switched to the service recently in an effort to save money.

In a blog post updated at 07:29 PST, Google assured users that the outage was over and service had returned to normal:

“The Gmail outage that affected many consumers and Google Apps users worldwide is now over. Users should find that they’re able to access their email now without any further problems.”

The blog was updated again at roughly 11 a.m. with an apology for the interruption of service from the Gmail staff:

"Gmail had a major outage this morning: for about two and a half hours starting at 1:30 am PST while many of our users in the US were asleep, many people couldn't access their email. Lots of people around the world who rely on Gmail were disrupted during their waking and working hours, and we’re very sorry. We did everything we could to restore access as soon as possible, and the issue is now resolved."

A subsequent update revealed the cause of the problem -- a routine maintenance event in one of Gmail's European data centers. While this type of maintenance usually causes no disruption (accounts are apparently served out of another data center), the Gmail team said that "unexpected side effects" of some new code that tries to keep data geographically close to its owner caused another data center in Europe to become overload.

Google says the outage itself lasted roughly two and a half hours. Hit the updated blog post here for the full story.

UPDATE: The AP reports that Google is offering 15 days of free service to businesses, government agencies and other subscribers who pay for an expanded version of the product. Check out the full AP post here.

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  • 0 Hide
    Tindytim , February 25, 2009 9:55 AM
    Quote:
    UPDATE: The AP reports that Google is offering 15 days of free service to businesses, government agencies and other subscribers who pay for an expanded version of the product. Check out the full AP post here.

    It's things like this that make is difficult for me to believe Google is evil.

    If they are, they are really good at it.
  • 0 Hide
    JMcEntegart , February 25, 2009 10:06 AM
    Yeah, but at the same time, every time the company brings out a new product/expands its reach even further, I get that kind of uncomfortable, shifty, nervous feeling. :p 
  • 0 Hide
    nekatreven , February 25, 2009 1:53 PM
    JMcEntegartYeah, but at the same time, every time the company brings out a new product/expands its reach even further, I get that kind of uncomfortable, shifty, nervous feeling.


    yea um...a free 15 day trial of pretty, easy online Office is nothing compared to then getting to store everything for (possibly) numerous governments and fortune 100's.

    If anything this makes me more worried they'll go all evil on us.

    This outage was probably retaliation to us calling them a monopoly yesterday.

    "Keep it up, and we'll go down during your lunch break." -G

    :) 
  • -1 Hide
    nekatreven , February 25, 2009 1:58 PM
    Oh...my bad. I thought they were offering the 15 days to new clients.

    Minus points to me for not reading.
  • 0 Hide
    sandmanwn , February 25, 2009 5:08 PM
    I guess we all found out why the BETA tag is still on the Gmail logo.

    Don't think I care for the evil google talk. Its email and advertising which is two things I can live without and find elsewhere if I needed or cared to do so.
  • 0 Hide
    invisik , February 25, 2009 6:51 PM
    It happens no big deal. Not like issues always occuring from google.