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Microsoft Bing Goes Down Due to Mistake

By - Source: Tom's Hardware US | B 86 comments
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Microsoft's Bing search engine went down on Thursday, displaying a browser error message to users who tried to access the 'decision making engine.'

Microsoft yesterday acknowledged a service disruption affecting its Bing search engine with a series of tweets from its official Bing twitter account. "We're aware and looking into it...stay tuned," was the first message from Redmond confirming that all was not right in Bingland. Shortly after, a second message relayed that everything was back to normal. A third message promised details once Microsoft had figured out what had gone wrong.

In a blog post Satya Nadella, Senior Vice President for Online Services, explained what had happened. Nadella detailed that the cause of the outage was "a configuration change during some internet testing that had unfortunate and unintended consequences." Check out the full post below.

"The cause of the outage was a configuration change during some internal testing that had unfortunate and unintended consequences.

As soon as the issue was detected, the change was rolled back, which caused the site to return to normal behavior. Unfortunately the detection and rollback took about half an hour, and during that time users were unable to use bing.com.

We strive to maintain a high standard of operational excellence at Bing. We are running a post mortem to find out how our software and processes need to be improved to prevent anything like this from happening again."

CNet reports it was "at least 45 minutes." Did you have any problems with Bing last night? Let us know in the comments below!

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Top Comments
  • 25 Hide
    verenos , December 4, 2009 2:27 PM
    Bing made a decision to take a break.
  • 20 Hide
    djackson_dba , December 4, 2009 2:43 PM
    "why would I use Bing, so I can see what Microsoft want me to see... "
    You think other search engines, including Google, are not directing your searches to their own advantages? LOL!!!

    I use both Google and Bing. Google seems better for highly generalized searches, but I get much better results from Bing on technology related searches. YMMV.
  • 16 Hide
    djackson_dba , December 4, 2009 3:30 PM
    amdgamer666I wonder how many people went to Bing during that time and, after seeing that it was down, permanently switched to Google because when was the last time Google was down? oh yeah, never


    Actually, their last major outage was May of this year.
Other Comments
  • 10 Hide
    rags_20 , December 4, 2009 2:24 PM
    Google all the way.
  • 25 Hide
    verenos , December 4, 2009 2:27 PM
    Bing made a decision to take a break.
  • 11 Hide
    enzo matrix , December 4, 2009 2:33 PM
    Does anyone here even use bing? comment if you do.
  • 0 Hide
    buwish , December 4, 2009 2:34 PM
    LMFAO.."Bing made a decision to take a break."
  • 20 Hide
    djackson_dba , December 4, 2009 2:43 PM
    "why would I use Bing, so I can see what Microsoft want me to see... "
    You think other search engines, including Google, are not directing your searches to their own advantages? LOL!!!

    I use both Google and Bing. Google seems better for highly generalized searches, but I get much better results from Bing on technology related searches. YMMV.
  • 0 Hide
    ssalim , December 4, 2009 2:51 PM
    Internal changes? All changes need to go through test site first. What were they thinking?
  • -6 Hide
    stryk55 , December 4, 2009 2:52 PM
    Bing does not have a better search engine, so no contest there. However I use Bing for the maps and directions, which in my experience, have been more accurate and reliable than what I have received from Google.
  • 10 Hide
    pcavv , December 4, 2009 3:04 PM
    I use both but little by little I'm using Bing more, i think is best on overall with the exception for generalized things.

    I think people sometimes should forget brands and use whats the best for the result they need.
    Its good that both have something better than the other that way keeps the competition, and as result we, the ones that can take advantage of whats best forgetting brands, get better products.
  • 12 Hide
    maydaynomore , December 4, 2009 3:04 PM
    I use Bing.....deal with it.
    Seriously though: Who cares....? You'll find what you're looking for with either engine. They are both good search engines, I just wanted something new..I'm tired of the way Google looks.
  • 4 Hide
    Anonymous , December 4, 2009 3:05 PM
    I only use bing for the bird's eye view maps. That's it.
  • -1 Hide
    STravis , December 4, 2009 3:09 PM
    I still use Google so this interruption had no impact on me.

    That being said, this speaks volumes of the general Q&A and roll-out procedures at MS that they actually took down their own site...
  • 1 Hide
    njalterio , December 4, 2009 3:10 PM
    I use google pretty much by default. However I have started using Bing strictly for taking advantage of Bing cashback.
  • -9 Hide
    redgarl , December 4, 2009 3:24 PM
    "Microsoft BING need to be updated before continuing. Do you want to restart now?"

    Pretty much tell everything...
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