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Oops! Microsoft Loses All Sidekick Users' Data

By - Source: Tom's Hardware US | B 47 comments

Should we really have to remind Microsoft to make a backup if the data you're trying to protect is important or you know, not yours? No, we shouldn't. Tut, tut, tut.

Sidekick owners experienced a service outage last weekend. Given that the Sidekick does practically everything over the cloud, that means users couldn't access stuff like their calendars, photos, contacts or email. Buh-ummer, right? Well, it gets worse. WAY worse. Microsoft and T-Mobile have notified users that that "outage" might be permanent.

A "server failure" at Danger, the Microsoft-owned subsidiary that makes the Sidekick, has wiped out all user data. Anything stored on the server is gone with the wind. Microsoft said that Sidekick owners who haven't switched off their device can probably salvage what's stored locally but other than that, the likelihood that the company will be able to recover the data is "extremely low."

So what happened? Well, the bunny ears around the aforementioned server failure are there for a reason. At the moment, there's a rumor doing the rounds that Danger didn't backup user data before a SAN (Storage Area Network) upgrade. The company had Hitachi in to do the job for them and for some reason, no one at Danger backed anything up before Hitachi did the deed. Hiptop3 cites several sources who say something went wrong during the upgrade, everything was lost and there was no working backup to save the day.

Any Sidekick owners in the house and willing to share their tragic story? Let us know how your weekend panned out in the comments below.

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Top Comments
  • 35 Hide
    amabhy , October 12, 2009 3:55 PM
    Yet another reason why cloud computing is over-rated.
  • 29 Hide
    NoCaDrummer , October 12, 2009 3:56 PM
    So do we need any other reason to NOT trust Clod Computing. I mean "Cloud" Computing?
  • 24 Hide
    cookies , October 12, 2009 3:36 PM
    I don't have a Sidekick...but this is completely unacceptable. For whatever reason, people trust companies with their data, and this situation does quite a bit to undermine that.
Other Comments
  • 24 Hide
    cookies , October 12, 2009 3:36 PM
    I don't have a Sidekick...but this is completely unacceptable. For whatever reason, people trust companies with their data, and this situation does quite a bit to undermine that.
  • 4 Hide
    JasonAkkerman , October 12, 2009 3:55 PM
    There is no excuse for that. I'm sure lost of people lost their jobs because of this.

    So what happens now? Are all sidekick phones dead, or is it just a clean slate?
  • 35 Hide
    amabhy , October 12, 2009 3:55 PM
    Yet another reason why cloud computing is over-rated.
  • 29 Hide
    NoCaDrummer , October 12, 2009 3:56 PM
    So do we need any other reason to NOT trust Clod Computing. I mean "Cloud" Computing?
  • 10 Hide
    Regulas , October 12, 2009 3:58 PM
    I guess it must suck for those people who put their faith in Cloud Computing and Microsoft.
  • 3 Hide
    CoryInJapan , October 12, 2009 3:59 PM
    HAHA wow.That sucks for them I guess.Not making a backup is the biggest mistake they could of made.
  • 1 Hide
    phantastic , October 12, 2009 3:59 PM
    My brother was a victim of the BS. They gave him a free month of service. What a load of crap. Hitachi arrays are garbage. Should have stuck with EMC arrays.
  • 20 Hide
    cookoy , October 12, 2009 4:03 PM
    Wow! Putting all your cookies in one jar. One server for all my data. Are they using MS Home Server version 1.0? You should know better! Didn't you read the sign? "Danger!"
  • 1 Hide
    hellwig , October 12, 2009 4:06 PM
    Oh come on now. That's got to be a few dozen terabytes of data, and they WERE running a RAID 5, so what danger was there to begin with?

    Hah, did you catch that little pun there, danger, and the company's name is Danger! Hahaha.... wait, WTF!?!?! Why would you name your company Danger? After this fiasco, sounds like someone is already making plans to change that little ditty.
  • 15 Hide
    ssalim , October 12, 2009 4:07 PM
    I smell lawsuits coming.
    They are so careless.
  • -6 Hide
    bunz_of_steel , October 12, 2009 4:11 PM
    Sue the ka rap out dem executive terrorizers!!
  • 6 Hide
    reichscythe , October 12, 2009 4:24 PM
    Wouldn't it be nice if "the invisible hand" worked the way it was supposed to and all of these customers' "demand" for Sidekick service suddenly evaporated along with their data--sending the telecommunications division of MS into an unrecoverable tailspin?

    This likely won't happen will it?

    Where the hell is Adam Smith??
  • 6 Hide
    Yoder54 , October 12, 2009 4:31 PM
    The same story elsewhere states: "Microsoft has demonstrated that the dark side of cloud computing has no silver linings."

    Makes you wonder just how much of a role MS is playing in this or if they did anything to insure that this type of failure never happens. If cloud computing does not when favor with the consumer, then we are back to using the same old office apps...the very apps the MS dominates the market share.
  • 5 Hide
    uh_no , October 12, 2009 4:40 PM
    who the f*** doesn't back up large amounts of user data?
  • 1 Hide
    fflam , October 12, 2009 4:43 PM
    my girlfriend has a sidekick slide. it froze this Sunday and well.. poof all the data gone.
  • 5 Hide
    cruiseoveride , October 12, 2009 4:53 PM
    Quote:
    the likelihood that the company will be able to recover the data is "extremely low."

    Did the hard drive get smashed into smithereens by terrorists?
  • 3 Hide
    sunflier , October 12, 2009 4:55 PM
    Quote:
    Danger didn't backup user data before a SAN upgrade.

    Quote:
    Hiptop3 cites several sources who say something went wrong during the upgrade...


    If true and data wasnt backed up before upgrade then nothing "went wrong" during the upgrade.

    What went "wrong" was Danger's idiot IT admins who didnt plan a backup before Hitachi showed up. Even if contracted to have Hitachi back it up you are still taking too big a risk and being naive about it.
  • 0 Hide
    tester24 , October 12, 2009 5:14 PM
    LOL that's funny! Knew the whole "cloud" idea for a phone was a stupid concept. At least when I lose my phone it's my fault if I didn't have the phone data backed up. But then again the people who expect a company to do everything for you like a backup and don't take simple precautions like backing up your own phone data are dumb to begin with. Do I feel sorry for them not one bit.
  • 2 Hide
    jeraldjunkmail , October 12, 2009 5:33 PM
    ssalimI smell lawsuits coming.They are so careless.



    Correction, "class action lawsuit". Could be a big one. Some lawyer out there is already drafting the suit documents...
  • -2 Hide
    wildwell , October 12, 2009 5:43 PM
    They won't make that mistake again.
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