Report: Asus Has 'Off the Charts' Reliability Score

Not to be trusted. I've fixed a lot of Sony Vaio notebooks, and would never, ever, ever buy one. And yet Sony gets a decent score.

If you think about the fact that most people calling each of these companies for support probably couldn't figure out how to open IE if you deleted their "little blue E" from the desktop, how much weight do polls like these really have?

Just wait until ASUS starts shipping more systems, their "reliability" rating will hit the floor.

Even if this is not accurate, Apple=fail.

Meaningless, like said above "it also could signal that the owners of the machine choose to seek support directly from the manufacturer rather than third-party Rescuecom"

Their mid to high-end stuff is reliable. Their low end stuff is not.

These broad charts are always deceptive. The cheap low cost crap could make up the bulk of the failures, so be careful what you buy even if it has the ASUS brand on it.

"Then there is Apple. A consistent top three finisher, Apple’s superior level of service for its products has long made them among the most reliable in the industry."

Specially when things are not malfunctioning, but being misused...

Thats a pretty big gap between ASUS and apple, thats pretty impressive, but i dont trust these numbers at all because i had never heard of rescuecom or that phone number before i saw one of these reports.

lol, how was Samsung's 0.7% NOT included in the "Other" category? Poor Samsung. Singled out.

I agree with lvlouro, these numbers are hardly concrete evidence that Asus is superior. On the other hand, I do happen to really enjoy my Asus motherboard but we can't let bias get in the way now, can we?

I agree with the comments, this is a rating from one repair company and as such means nothing.

I don't know about the others, but with my experience of HP products compared to my home built systems, there is no way HP deserves a score that high. If the score could go negative, that would be befitting for HP.

To be honest, this is sort of confusing for me. I've never heard of Rescuecom, so how in the world would I call them for support? Do all these computer manufacturers supply a number to them? Why would people not just call the manufacturer's help number?

I must be missing something there.

I don't think this is particularly valid at all. Case in point for something like apple. People get/use their warranties through apple stores and applecare, why would the average mac user ever use rescuecom?

If I wanted to advertise my "rescue" service I'd publish wonky data likely to elicit controversy and conversation.

Without knowing the total volume of service calls that went into this report, I would definitely pass over this report.

Ehh. If it is a big enough pool of data, from the past multiple years, the data could be somewhat of an indicator of reliability... Though, not a definitive one. The company's marketing strategy could be a large part of it. I know nothing of the company, but if they market towards any one company in particular, then numbers like these would be awfully misleading.

cool

Maybe it's because Asus is one of the few who actually MANUFACTURES their own notebooks

Asus was number one the last time I saw a report like this and people said wait until Asus ships more I bet their reliability will go down. Yet... they are still number one.

Someone has dropped the ball here, these numbers mean absolutly nothing to anyone besides this company.

As others said wouldn't most contact the manufactures directly and who is this company? Never heard of them.

I have had expeirences with HP, Dell, Toshiba, and Sony. They were all completly terrible. IMHO everyone should educate themselves and build their own system, and be amazed at your power over these money hungary corporations. Power to the consumer!

There are several things that skew these numbers.

1. As said before, many people will go through the manufacturer. This is especially true with Apple as nearly everyone I know with an Apple bought the Applecare with it, seeing as how fixing an Apple costs 5x as much as a regular computer because Apple charges 5x the price for the same parts to computer repair shops.
2. A large majority of people that buy Dell's and HP's have no idea how to do even basic diagnostic work and will turn their computers over to a repair shop for something as stupid as adware they didn't bother to download free programs to get rid of it.
3. Many people have not heard of Asus. Most the people that buy their systems (especially their non-netbook laptops) are relatively tech savvy and probably know their way around a computer. I would say the overall tech level of Asus system buyers is probably quite a bit higher then the run of the mill brands. This means they most likely don't need to seek out help for all the stupid simple stuff that people will normally take their computers in for.

Hah! Dell a bottom dweller. No surprise there. Owners need to seek third-party support because Dell support is crap itself.

Interesting. I have never heard of rescuecom either. Is this a company to go to if your parts manufacturer is giving you the run around or being an all around douche. Because this may just be the kind of thing I need to get my Creative things taken care. I have found creative to be complete nazis at rma.

People have to realize, Asus has been a "Excecutive" class laptop company for years. They manufacture lots of very high end laptops. They cost more, but on average, are very well put together, with great features, and have some of the best warranties out there.

One of their great strengths is also a weakness, they innovate a lot. They will often fly through designs and models several times a year. One model gets a lot of attention a few months out, they might have discontinued it for a new one.

90% of the people out there never heard of Asus laptops till the eee exploded on the scene. Before Asus created the netbook market, everyone was fumbling around with mini PCs, so underpowered, awkward, hard to use, low battery life. Asus just played by the KISS rule, Keep It Simple Stupid.

I own an Asus laptop and am very happy with it. I also work with a lot of laptop hardware repairs and see a lot of the problems laptops get. even with a far smaller market share, I still don't mind going with Asus for my next purchase. But I'll never buy a used laptop.

Oh, Never mind. Just took a gander at rescuecom. Yea, not what I was thinking.

Dell can offer some low prices but those parts are worth the cost and not more - meaning you get what you pay for.

Go Asus