What's tech support worth to you?
Yesterday we saw Laptop Magazine's test of the tech support offered by various computer manufacturers.
Apple scored top marks with its North American-based tech support workers, well put-together website and availability of the Genius Bar. Lenovo, Sony and Toshiba also did well with knowledgeable phone support.
The worst of the bunch were Acer, Dell and HP, which were plagued with long hold times and/or tech help that wasn't very helpful at all.
The interesting thing to notice is that Acer, Dell and HP are the top computer sellers, leading us to believe that quality tech support may not be exactly correlated with the top selling computers.
Perhaps the reason is because the likes of Acer, Dell and HP sell so many machines that its tech support can't keep up, or there's something else to it. We're curious, and we want to hear from you.
So our question of the day is: how important is tech support to you when you are making computer buying decisions?