Study: A Look At Hard Drive Reliability In Russia

The Durability Standard

The Durability Standard

The majority of all hard drives sold worldwide are produced by just six manufacturers: Fujitsu/Toshiba, Hitachi, Samsung, Seagate, and Western Digital. In order to determine which of these vendors sell the most durable products, Storelab evaluates the hard drives they receive for recovery, as well as the economical losses failures cause customers. In this particular study, more than 4000 2.5" and 3.5" hard drives are included. Storelab also compares the number of defective drives received by different manufacturers with their respective market shares. One has to keep in mind that failure rates will appear higher for popular manufacturers. A substantial difference between market share and the proportion of failed drives can indicate higher or lower product durability.

At this point, we also need to make very clear that the study is not representative and cannot be seen as a comprehensive reliability summary. It reflects only a very tiny fraction of the hard drive market. Drives are taken from analysis made during the recovery process, and there aren't specific test groups. It covers different form factors and different product lines, etc. Think of this analysis as an overview on reliability that might apply to the hard drives in your home city. Results very likely differ somewhere else.

Based on the graphs, we see that failures and market shares only partially correlate. The largest percentage difference can be seen with the market leader, Seagate, where its failure rate of over 56% is almost twice as high as its 31% market share. Even though Seagate reports a 40% market share within the Russian market, from which Storelab pulls its data set, the difference is still very noticeable. The other five manufacturers show proportional failure rates below their market shares. In particular, Hitachi and Western Digital are almost 11% lower, at least suggesting higher durability and reliability. Again, this only applies to this limited sets of drives in this specific environment.

The second key durability indicator is the average age of hard drives at their time of failure. Again, we see large differences between the various manufacturers, as well as between specific models. A hard drive's future durability is difficult to predict during development. Engineers cannot do much more than perform laboratory tests and simulate the effects of temperature, pressure, vibration, etc. These setups are never capable of identifying all possible design flaws, especially since the tests cannot be run for the full time periods the drives are designed to operate. Instead, a failure-free test period of around one and a half years is considered a good enough yardstick for the durability of the hard drive's design and construction.

As you can see from the Storelab-provided table (complete with Russian titles), Hitachi wins in terms of long-term reliability for 500 GB models. These drives operated for an average of five years, at least half a year longer than those of Western Digital. The values for Seagate's 7200.10- and 7200.11-series were separated to give a more fair representation. Keep in mind that a new product line can potentially turn the results upside down. We're looking at a snapshot of the hard drive market last year.

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    Top Comments
  • b2man
    Reguardless of the HD manufacutrer, I think all hard drives suffer from one common problem that can either shorten their life dramatically or give you a HD that lasts well over 3 years. And that is the packaging and shipping to your home. The "dropping" of the package at your door. The "tossing" around of the box in the truck. My personal belief is that most hard drives already have a lot of wear and tear before you even install them in your computer. Just my 2 cents.
    22
  • obrut
    I have replaced all my Seagate drives with WDs during the last year. My personal study for the last 20 years show that throughout this period only the WD drives show long enough lifespan and reliability. Recently (last 2-3 years) Seagate took quality out of the equation. Currently they are only interested in market share and not the fair name their own brand.
    Again, this is personal study - for example I have used only one Hitachi drive during this period, so I can't make statistics on the base of one.
    21
  • mitch074
    @cmcghee358: because if they didn't put it at least once per page, polemics could be started by any website linking to one page without it said "THG says Seagate drives are crap!".

    Which is true, but only according to a limited, but still relevant (and one of the few available) study.

    But, it correlates pretty well to what I experienced: the only failed Hitachi drives I got (and I got a bunch of them) were due to:
    - manufacturing fault (and RMA worked well and fast) creating faulty sectors,
    - old age (10 years) creating faulty sectors.
    Never once, in the two dozen Hitachi (and IBM) drives I had to manage, was a failure related to hardware fault - even dropping a (not running) 2001 drive from one meter height on solid concrete failed to damage it.

    I tried Maxtor, Toshiba, and WD drives, and most of these eventually developed unrecoverable hardware faults leading to massive data losses; Hitachi drives caused, at worst, a few files to be lost due to irrecoverable sectors (many times, I got SMART warnings before the data became impossible to rebuild).

    I got some Samsung drives recently; they're cheap, and they added shock resistance capabilities in the 2.5" versions, I'll see if they do better than the Hitachi ones (I do backups on Hitachi drives still). If this report is any indication, Samsung notebook drives in RAID 1 array for a desktop machine should allow for reliable operation - the one I have carried around for 2 years in my fanny pack seems sturdy enough, too.
    19
  • Other Comments
  • cmcghee358
    Why post this study if, at every opportunity, you tell us that the data is so limited we aren't to use it as guidance on the quality of the listed drives?

    Seems a waste of time.
    -22
  • mitch074
    @cmcghee358: because if they didn't put it at least once per page, polemics could be started by any website linking to one page without it said "THG says Seagate drives are crap!".

    Which is true, but only according to a limited, but still relevant (and one of the few available) study.

    But, it correlates pretty well to what I experienced: the only failed Hitachi drives I got (and I got a bunch of them) were due to:
    - manufacturing fault (and RMA worked well and fast) creating faulty sectors,
    - old age (10 years) creating faulty sectors.
    Never once, in the two dozen Hitachi (and IBM) drives I had to manage, was a failure related to hardware fault - even dropping a (not running) 2001 drive from one meter height on solid concrete failed to damage it.

    I tried Maxtor, Toshiba, and WD drives, and most of these eventually developed unrecoverable hardware faults leading to massive data losses; Hitachi drives caused, at worst, a few files to be lost due to irrecoverable sectors (many times, I got SMART warnings before the data became impossible to rebuild).

    I got some Samsung drives recently; they're cheap, and they added shock resistance capabilities in the 2.5" versions, I'll see if they do better than the Hitachi ones (I do backups on Hitachi drives still). If this report is any indication, Samsung notebook drives in RAID 1 array for a desktop machine should allow for reliable operation - the one I have carried around for 2 years in my fanny pack seems sturdy enough, too.
    19
  • jj463rd
    Oddly enough I had to get rid of some old relics (I.B.M. XT's) from the mid 1980's last year.All 5 of them had hard drives which still worked and the machines were still fully functional.Sad I would have liked to have kept them but there was too much clutter in my house.
    9
  • jsowoc
    I'm not sure if my comment is valid, but because Seagate has a lot of market share, its drives are considered "reliable" by many. If I paid a premium for the drive, it's because I have (had?) valuable data on it, and am willing to pay for data recovery.

    Could this be part of the reason why Seagate has more than its fair share of drives sent in?
    -3
  • Quotidian
    yes, very nice...all my hard drives are seagate...:s
    12
  • obrut
    I have replaced all my Seagate drives with WDs during the last year. My personal study for the last 20 years show that throughout this period only the WD drives show long enough lifespan and reliability. Recently (last 2-3 years) Seagate took quality out of the equation. Currently they are only interested in market share and not the fair name their own brand.
    Again, this is personal study - for example I have used only one Hitachi drive during this period, so I can't make statistics on the base of one.
    21
  • liquidsnake718
    Well I live in the Philippines and im not happy to say that almost 2 years ago I bought a WD Passport and it died on me after 3 months. WD or the retailor replaced it for me via the local distributor. However I lost all of my data that was backed up because prior to that my significantly older Seagate serial IDE 80gb with THAT very same data died on me!

    Yeah WD gave me a slightly upgraded HD with 40 more GB but all that info and files that were lost was irreplacable. The problem, was a faulty pin, or the reader that looks like a raptors nail! The device would just click and click and my HDD wouldnt read.
    0
  • Anonymous
    I'm not sure why but I don't like Seagate too :) Most of my hard drives are Hitachi and I've got 2 failures - one after a power surge and another which was some bad sectors, but the drive was 60GB and it was around 3 years old. I have one Seagate drive and it works fine, I've been using it for around 3 years now on a storage server.
    I know a lot of people who had problems with that particular "CC Fly", maybe that is why I don't like Seagate. Nowadays I'm turning to WD, I really want to see how are they doing.
    Btw I have 3-4 40GB Maxtors that are still very much alive and working for about 9 years now :)
    4
  • dragonsqrrl
    I remember reading about some problems with the Seagate 7200.11 series, along with a lot of bad ratings on Newegg.
    3
  • Azriel4444
    The Seagate 7200.11 series was horrible. I avoid them no matter how cheap they are on sale. 7200.12 are way more dependable.
    1
  • cmcghee358
    I would argue that 7200.12 is too new to decern if it's reliable yet.
    14
  • irh_1974
    In Communist Russia, hard drive reliability looks at you
    -10
  • thuan
    try "seagate 7200.12 CC34 firmware reallocated sector count on" on google. I have two 500GB drives from Seagate that have the same problem. The one I have with my desktop at home I sold after a few hundred bad sector, the one I have at work I am still using and it has 4574 bad sectors, still going but very slow sometimes. It triggered Seatools of course, but I'm too busy to bring the damn thing to warranty without having another spare, so backing up everyday is now what I do.

    IMO 7200.12 with CC34 firmware is not that great either. FYII have another Seagate 7200.12 CC35 firmware and it has been ok, so it might be another firmware fiasco that Seagate doesn't want to acknowledge after the last generation "Seagate" case.
    1
  • cmcghee358
    ^ Case in point. This also is only a testimony of 2 drives. Except the fact that he suggests there is more information contained in google about that specific firmware. Regardless, the 7200.12 is too new to really say if it's reliable or not. Basically, YMMV
    0
  • thuan
    Yeah it might be fixed with later firmware, still I think the attitude that they took by quietly ignore it is wrong, even though there're quite a number of hits on gg to suggest that there is something wrong with this firmware revision. As I said, it might just be another "Seagate" scandal that Seagate decided to keep under the rug to save face.
    3
  • b2man
    Reguardless of the HD manufacutrer, I think all hard drives suffer from one common problem that can either shorten their life dramatically or give you a HD that lasts well over 3 years. And that is the packaging and shipping to your home. The "dropping" of the package at your door. The "tossing" around of the box in the truck. My personal belief is that most hard drives already have a lot of wear and tear before you even install them in your computer. Just my 2 cents.
    22
  • mitch074
    @b2man: that's why, ever since HDDs became movable goods (i.e.smaller than a suitcase), they had the capability to have their heads parked. The second 'revolution' is liquid/fluid bearing for the axes... Which reduces/prevents damage from relative motion caused by a shock on the casing.

    I was rather astonished to see the ratings on recent drives: when parked, up to 1000G!
    8
  • Anonymous
    FBI should raid Google and make their hard drive analysis public. It's embarrassing how they post their most common hard drive failures but hide the brands involved. Ad revenue really does help to keep their mouth shut.
    -7
  • mikewong
    I turned to WD a few year ago, from Seagate and I'm still happy with them.
    One thing for sure: backup, backup and backup!
    9
  • superhighperf
    this is totally opposite of my experience with HDD. i have had 4 Hitachi drives and they all failed. i will never buy a Hitachi drive again. the price point on their new 7200 rpm 2TB drives is great but i got reamed by them too many times.

    i did have a WD blue 640GB drive fail and got an advanced replacement. that is a great feature and i have bought several WD drives since then.

    the longest running drive i have is an old Quantum Bigfoot from 98'. 5-1/4" 12GB monster that sounds like a vacuum cleaner when it spins up but it still works. not that i ever use it :)
    4