Company's support reps apparently incentivized to give customers false excuses and get them off the phone.
Help Us Test Our AI Chatbot
Jared Mauch’s rural FTTH service quickly expanded from 1 to 30 customers and currently has 70. But he now has $2.6m of government funding to allow provisioning for nearly 600 customers.
The UK ISP Vodafone has had its "Gigafast" broadband package advertising pulled after Virgin Media complaints to Advertising Standards Agency
AT&T revealed plans to field test 5G wireless networks, expand high-speed internet access, and trial a technology which could offer multi-gigabit wireless internet access via power lines in 2017.
AT&T business customers rejoice: The company announced plans to offer 400GB Ethernet data connections on a trial basis in 2017. But when will consumers see the same benefits?
Alphabet's Access subsidiary announced that it's "pausing" the expansion of the fiber-optic internet service commonly known as Google Fiber to focus on developing new technologies.
Comcast's recent bandwidth cap was bad enough; now the ISP is trying to convince users that this is totally fine.
ZyXEL just enabled service providers with the capability to distribute Wireless AC Wave 2 residential gateways to their ISP customers.
FairPoint will expand Internet service to rural areas in 14 states, but at speeds slower than broadband.
Following the recent FCC auction for the AWS-3 spectrum bands meant for use in wireless telecommunications, Verizon is selling off large parts of its business.
Verizon, one of the biggest rivals of net neutrality rules, is actually the one that made strong net neutrality rules happen.
The FCC voted to raise the minimum standard for what constitutes "broadband" Internet speeds to 25Mbps, up from 4Mbps.
Bad news: According to Comcast's CEO, the planned merger between itself and TWC will go "full steam ahead."
Despite yet another slap in the face to net neutrality, at least you will have proper access to Netflix over your TWC connection.
Comcast's new announcement may look very generous on the surface, but there may be more to it. Read on to find out more.