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HP Ignoring Nvidia Chipset Problems?

If feedback from customers is any indication, HP is still receiving a number of complaints stemming from faulty Nvidia 8-series video chipsets in a number of different laptops.

According to the official HP Support Forums, many HP laptops owners are still experiencing video-related problems, the likely cause of which is a faulty Nvidia GeForce 8M-series GPU. In a thread entitled "hp dv9500 screen problem," multiple customers have described video failure in a number of different HP laptop models. All the models are part of the dv9000 series, and all the laptops in question are equipped with an Nvidia G84 or G86 graphics chipset.

HP and other laptop manufacturers have addressed the Nvidia chipset problem with free extended warranties and free repairs. However, many of the dv9000 series laptops are not included in HP's free 24 month warranty extension that is offered to owners of other HP laptops that are experiencing the same problem. A quick scan of the 30-page long forum thread shows that the majority of laptop owners who are complaining about the video issue and HP doing nothing about it own an HP laptop from the 9500 or 9600 model line.

According to PC World, some of those who have posted in the thread or similar threads on the forum have approached HP about a warranty extension or repair. Matthew Hilsenrad, an HP laptop owner who posted in the thread, said HP initially wanted $400 to replace the motherboard on his 9500 series laptop. After some haggling, he got the number down to $215. An HP Case Manager said these 9500 and 9600 series laptops could be added to the extended warranty list, at which point any person who shelled out cash for a related repair would receive a refund. However, with this thread now several months old and no word on extended warranties, it looks like HP is leaving some of its laptop owners to foot the bill.

The Nvidia video chipset problem was discovered in August of last year, with owners of Apple, Dell, and HP laptops reporting video problems. The problem stems from the solder used to keep the Nvidia GPU attached to the motherboard. After repeated use heated up the low-quality solder, the GPU would come loose from the mobo, resulting in artifacts, muddled images and eventually a completely blank screen. Apple provided all of its affected customers with free laptop repairs while HP followed suit with warranty extensions. HP and Dell also released short-term solutions like BIOS updates that kept GPU fans running faster and longer in an attempt to keep the chip from overheating.

We called HP to get word on the situation that users have been having, but HP did not provide any answers at the time of publishing.

Hopefully, HP will tune into this latest string of Nvidia chipset-related problems and help out its customers. If these unlucky customers are left out in the rain, HP may find the loyalty of its laptop owners in serious jeopardy.

  • thundercleese
    My wife and I both had HP notebooks once. Will never buy HP again. Horrible products. I like fragmented thoughts.
    Reply
  • megamanx00
    The boards are like $150 on eBay. There's actually people now seem to specialize in repairing these boards too and that will run you about $80. Of course the DV6000 and 9000 series are a bit of work to take apart yourself :D.
    Reply
  • The Schnoz
    I didn't know Hewlett-Packard made Xbox 360's.
    Reply
  • apache_lives
    It will take alot from Nvidia to win my trust back - ATi for me for the next few years me thinks
    Reply
  • akoegle
    Im a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.
    Reply
  • apache_lives
    oh and as a shop front for a supplier - we have seen far too many 8600, 8500 and 9800 series video cards fail - the first 4 9800 GTX+'s we got from ASUS and Gigabyte etc
    Reply
  • apache_lives
    akoegleIm a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.
    second that mate
    Reply
  • sot010174
    The SchnozI didn't know Hewlett-Packard made Xbox 360's.
    LOL I was going to write that.
    akoegleIm a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.
    +1

    I had like about 5 HP laptops last year sitting on my table because of random problems like :
    -Battery won't charge
    -Webcam wouldn't work anymore (broken hardware)
    -Mobo Failure
    -Touchscreen failure

    No HP laptops for me thank you!
    Reply
  • 98silvz71
    I just hate the lack of support. I have tried to help friends on their HP notebooks and both times I have had problems getting the right driver for this or that, even when they say that it is the right one for the machine.
    Reply
  • Luscious
    Interesting - my zd7000 has been going strong for over 5 years now. Behemoth is built like a tank.
    Reply