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Newegg Shipping EVGA RTX 3080s Without Boxes, Damage Ensues

Damaged RTX 3080
(Image credit: https://www.reddit.com/user/lsdhead/)

Several hours ago, Reddit posts began apearing from very angry customers who ordered EVGA GeForce RTX 3080s from Newegg.com only to find the cards did not come in their retail packaging, and even worse, the cards were barely packaged properly in Newegg's boxes. With the RTX 3080 being a highly sought after graphics card, customers are angry that their purchases are arriving without full retail packaging, and in some cases the cards are even damaged.

RTX 3080 Bulk Package

(Image credit: https://www.reddit.com/user/rhythmicz/)

Jacob from EVGA and gave an assessment of the situation on Reddit, letting everyone know that a small number of cards from Newegg have been shipped in bulk, explaining the mess with the boxes.

There's a chance Newegg is doing this to keep RTX 3080s in stock by any means necessary, even if it means grabbing bulk items that were probably meant for pre-built machines.

(Image credit: Reddit: lsdhead)

Jacob Freeman: Global Product Management Director at EVGA "A very (very) small number of cards looks to have been shipped from Newegg as bulk. They are aware so please contact them and they will help you out." (Via Reddit)

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Damaged RTX 3080

(Image credit: https://www.reddit.com/user/lsdhead/)
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Damaged RTX 3080

(Image credit: https://www.reddit.com/user/lsdhead/)
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RTX 3080 No Box

(Image credit: https://www.reddit.com/user/HashtagKony2013)
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RTX 3080 Bulk Package

(Image credit: https://www.reddit.com/user/rhythmicz/)

It's good to see Newegg will respond to the issue if you let them know your card wasn't packaged correctly. Fortunately, the issue only affects a small number of cards, and because the retailer is aware of it, we expect there won't be further shipments of no-frills cards. 

However, it's unclear how well impacted customers can address the cards they already have - if they want a replacement, they have to send the original card in for RMA. Given the shortages, it's anyone's guess when they'll receive a replacement. 

You can choose to keep the card, as EVGA's warranty is still intact whether you got the card shipped in its retail packaging or not. However, I'd be sure to inspect your card from top to bottom for any damage, if you want to gamble with RMA's down the road.

  • XxDarkMario20xX
    Bet the custmours are not happy its been left unprotected to damanges and by the looks of it there rushing these out and now these custmours have to take them back and there going to be more stress due to lack of 3080s means more orders for them and more stress and more complaints and there rep is destoyed and will loose custmours but like said on website there could be ment for the pre bulit comps but if I ordered brand new GPU would expect brand new unopended box
    Reply
  • fevanson
    XxDarkMario20xX said:
    Bet the custmours are not happy its been left unprotected to damanges and by the looks of it there rushing these out and now these custmours have to take them back and there going to be more stress due to lack of 3080s means more orders for them and more stress and more complaints and there rep is destoyed and will loose custmours but like said on website there could be ment for the pre bulit comps but if I ordered brand new GPU would expect brand new unopended box

    This is what the scalped RTX 3080's look like when they come to you after overpaying $2k+ on ebay come like :D. I'm holding out for the 3070ti 16gb or 3080 20gb, my mid-range RTX 2060 super has 8gb, so 10gb is laughable for $700 MSRP.
    Reply
  • Steve_245
    step 1: sell banged up card on eBay for $1200
    step 2: buy another for $699 when back in stock
    step 3: buy $500 in beer and rejoice
    Reply
  • TheHughMan
    Maybe 'Some Sellers' wanted to do some Super Heavy Hard Crypto Mining Well Beyond All Maximum Settings. You Know, for Quality Control.
    Reply
  • zenmas95
    Beautiful imagine 25 bot bought cards no box with damage trying to get a refund good for them!!
    Reply
  • XxDarkMario20xX
    zenmas95 said:
    Beautiful imagine 25 bot bought cards no box with damage trying to get a refund good for them!!

    Even if there bots or not compuny should not go to that level when people are ordering something new due to fact it looks like its been used or tested.
    Reply
  • BILL1957
    Basically do the "OEM" cards carry the same warranty and replacement process from the manufacturer as provided through the retail sku purchases?
    What about any and all paperwork and manuals?
    Is New Egg plainly stating these are bare OEM products and not retail boxed products before the sale?
    New Egg use to be a top notch e-tailer but it seems they have gone in some instances more to the sketchy side the last few years as compared to before they were sold.
    Also they are carrying a lot more brands and 3rd party sellers that are basically unknown than in their past days as well.
    Reply